Netflix Inc. Headquarters Address, Corporate Office Location, and Contact Details
About
Netflix, Inc. (NASDAQ: NFLX) is the world’s leading subscription streaming entertainment service, headquartered at 121 Albright Way, Los Gatos, California 95032 — in the Silicon Valley foothills of Santa Clara County, approximately 55 miles south of San Francisco. Netflix was founded on August 29, 1997 by Reed Hastings and Marc Randolph in Scotts Valley, California, originally as a DVD-by-mail rental service before pivoting to streaming in 2007 — a transition that redefined the global entertainment industry.
Netflix is now the world’s dominant subscription video-on-demand service, with 300M+ paid subscribers across 190+ countries, $45.2B+ in annual revenue, and a content library spanning thousands of original series, films, documentaries, and live events produced in dozens of languages. Co-CEOs Ted Sarandos (content and creative strategy) and Greg Peters (product, technology, and advertising) lead the company. Netflix operates 30 offices globally across North America, Latin America, Europe/Middle East/Africa, and Asia-Pacific — with major production hubs in Los Angeles (Sunset Bronson Studios and Sunset Las Palmas), Albuquerque, London, Madrid, Vancouver, and Toronto.
The Los Gatos campus has two primary addresses used interchangeably in Netflix’s own corporate filings and databases: 121 Albright Way (current official address per Netflix’s own Help Center and legal filings) and 100 Winchester Circle (the legacy address widely circulated in third-party business databases). Both are part of the same Los Gatos campus complex.
Quick Facts
Founded
August 29, 1997 (Scotts Valley, CA, by Reed Hastings and Marc Randolph)
HQ (official)
121 Albright Way, Los Gatos, CA 95032
HQ (legacy/database)
100 Winchester Circle, Los Gatos, CA 95032
HQ phone
(408) 540-3700
NASDAQ ticker
NFLX
Co-CEOs
Ted Sarandos & Greg Peters
Revenue
$45.2B+ (FY2024)
Subscribers
300M+ in 190+ countries
Offices
30 globally
Los Angeles production HQ
5808 W Sunset Blvd, Los Angeles, CA 90028 (Sunset Bronson Studios)
What Brings You Here? Find the Right Contact
Netflix subscriber — billing dispute or unexpected charge
Visit help.netflix.com or call 1-844-505-2993 (Netflix customer service). For billing disputes — unexpected charges, failed cancellations, or unauthorized account access — Netflix’s support team handles all subscription and payment issues.
Netflix account — password, cancellation, or access issue
Visit help.netflix.com for self-service account management — password reset, cancellation, plan changes, and device management. Netflix customer service is accessible via chat and phone through the Help Center.
Content complaint (offensive or harmful content)
Netflix does not have a public content complaints line. For content concerns, use the Help Center at help.netflix.com to submit feedback. For content involving potential child safety issues, also report to NCMEC at cybertipline.org.
Investor relations
Visit ir.netflix.net or write to Netflix, Inc., Investor Relations, 121 Albright Way, Los Gatos, CA 95032.
Media / press
Contact Netflix Communications through media.netflix.com or the Los Gatos HQ at (408) 540-3700.
Legal / subpoena
Serve Netflix, Inc., 121 Albright Way, Los Gatos, CA 95032. Netflix is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.
Phone & Contact Directory
Customer Service
1-844-505-2993
Corporate HQ
(408) 540-3700
HQ address (official)
121 Albright Way, Los Gatos, CA 95032
HQ address (legacy)
100 Winchester Circle, Los Gatos, CA 95032
Website
netflix.com
Help Center
help.netflix.com
Investor relations
ir.netflix.net
Press
media.netflix.com
Corporate Headquarters & Office Addresses
Principal global headquarters
Netflix, Inc.
121 Albright Way
Los Gatos, CA 95032
United States
Phone: (408) 540-3700
Legacy/database HQ address (same campus)
100 Winchester Circle
Los Gatos, CA 95032
Los Angeles production & creative HQ
5808 W Sunset Blvd (Sunset Bronson Studios)
Los Angeles, CA 90028
Also: 1341 N Vine Street, Hollywood, CA 90028
Albuquerque production hub
Albuquerque Studios (ABQ Studios)
5650 University Blvd SE
Albuquerque, NM 87106
New York office
888 Broadway
New York, NY 10003
Washington, DC office
700 New Hampshire Ave NW
Washington, DC 20037
Key international offices
- Amsterdam (EMEA HQ): Olympic Stadium, Stadionplein 1, 1076 DE Amsterdam, Netherlands
- London: 10 Hammersmith Grove, London W6 7AP, UK (also production: Shepperton Studios)
- Madrid: Paseo de la Castellana, 259C, Torre de Cristal, Madrid
- Paris: 146 Rue de Rivoli, 75001 Paris
- Toronto: 312 Adelaide Street West, Toronto, ON M5V 1R2
- Tokyo: Shibuya Scramble Square, 2-24-12 Shibuya, Tokyo
- Seoul: WeWork, 811 Teheran-ro, Gangnam-gu, Seoul
- Mumbai: Urmi Estate, 95 Ganpatrao Kadam Marg, Mumbai
How to Escalate a Complaint
- Use help.netflix.com — chat or phone 1-844-505-2993 — Netflix’s Help Center is the primary support channel; agents have authority to issue refunds, reverse charges, restore account access, and resolve plan disputes.
- Request a supervisor escalation — For unresolved billing disputes or account security issues, explicitly request an account supervisor during your support call.
- File a chargeback with your card issuer — For unauthorized charges or unresolved billing disputes not remedied by Netflix, file a chargeback with your credit or debit card issuer as a last resort under the Fair Credit Billing Act.
- Mail to the Los Gatos HQ — Write to Netflix, Inc., Customer Relations, 121 Albright Way, Los Gatos, CA 95032. Include your account email, dispute details, prior contact history, and resolution requested.
- File with the FTC — For deceptive billing, unauthorized charges, or misleading subscription practices, file at reportfraud.ftc.gov.
- File with the BBB — Netflix is listed with the BBB. File at bbb.org.
- File with the California AG — The California AG’s consumer protection bureau is at oag.ca.gov. Netflix’s Los Gatos HQ makes the California AG a directly relevant authority.