Sitel Headquarters Address, Corporate Office Location, and Contact Details
About
Foundever® (formerly Sitel Group) is a privately held global CX, digital operations, and analytics company headquartered at 600 Brickell Avenue, Suite 3200, Miami, Florida 33131 — in Brickell, Miami’s financial district. Founded in 1985 as Sitel Corporation by James F. Lynch in Omaha, Nebraska, the company was acquired in 2015 by the Acticall Group (controlled by co-founders Laurent Uberti and Olivier Camino), and scaled dramatically through the 2021 $2.2 billion acquisition of Sykes Enterprises.
Foundever operates with 170,000 associates across 45+ countries, serving 750+ global brands across technology, financial services, healthcare, retail, and telecommunications.
Quick Facts
Current Brand
Foundever® (rebranded from Sitel Group, March 1, 2023)
HQ
600 Brickell Avenue, Suite 3200, Miami, FL 33131
Founded
1985 as Sitel Corporation, Omaha, Nebraska
Group CEO & Executive Chairman
Laurent Uberti (co-founder)
Foundever CEO
Chris Halbard (since September 18, 2025)
Global COO
Michelle Parks (since September 2025)
Employees
170,000+ | 45+ countries
Clients
750+ global brands
What Brings You Here? Find the Right Contact
Client / prospective client inquiry
Visit foundever.com/contact — all Sitel business relationships are now managed under Foundever.
Former Sitel employee (payroll, W-2, HR records)
All former Sitel HR records are managed by Foundever — use the HR portal at foundever.com or call (866) 957-7485.
Legacy Sitel billing / invoice dispute
Contact through foundever.com/contact referencing original Sitel account or invoice numbers.
Legal / subpoena
Serve Sitel Worldwide Corporation / Foundever at 600 Brickell Avenue, Suite 3200, Miami, FL 33131. Confirm registered agent at dos.myflorida.com.
Phone Directory
Corporate HQ (Miami)
(866) 957-7485
Legacy Nashville line
(615) 301-7100
Website
foundever.com
Contact Form
foundever.com/contact
Corporate Headquarters Address
Foundever® / Sitel Worldwide Corporation
600 Brickell Avenue, Suite 3200
Miami, FL 33131
Legacy Nashville Address
Sitel Corp, 1201 Demonbreun Street, Suite 1240
Nashville, TN 37203 | (615) 301-7100
How to Escalate a Complaint
- Use foundever.com/contact — Sitel has no separate operational presence; all contacts are through Foundever.
- Call (866) 957-7485 (Miami HQ) or (615) 301-7100 (legacy Nashville line for historic Sitel matters).
- Send certified letter to Foundever / Sitel Worldwide Corporation, Attn: Corporate Relations, 600 Brickell Avenue, Suite 3200, Miami, FL 33131.
- File with the BBB — legacy Sitel Corp listed under Nashville, TN; Foundever/Miami matters under South Florida BBB chapter.
- File with the Florida AG at myfloridalegal.com or 1-866-966-7226.
- File with the FTC at reportfraud.ftc.gov for deceptive practices or privacy violations.