Hotels.com Headquarters Address, Corporate Office Location, and Contact Details
About
Hotels.com, L.P. is an American online travel booking platform for hotel and accommodation reservations, established in 1991 as the Hotel Reservations Network (HRN), and operated as a wholly owned brand of Expedia Group. Its primary legal and operational US address is 5400 LBJ Freeway, Suite 500, Dallas, Texas 75240, the long-standing Dallas corporate base, with its ultimate parent company Expedia Group headquartered at 1111 Expedia Group Way W, Seattle, Washington 98119. Hotels.com operates localized websites in over 90 countries and more than 40 languages, offering millions of property listings worldwide across hotels, vacation rentals, and resorts.
Quick Facts
Founded
1991 (Dallas, TX); originally as Hotel Reservations Network (HRN)
Industry
Online travel booking — hotel & accommodation
Primary HQ (Dallas)
5400 LBJ Freeway, Suite 500, Dallas, TX 75240
Alt. Dallas Address
10440 N Central Expressway, Suite 400, Dallas, TX 75231
Parent Company HQ (Seattle)
1111 Expedia Group Way W, Seattle, WA 98119
Parent Company
Expedia Group
Employees
~725 (brand-level); 17,100 (Expedia Group)
Website
hotels.com
What Brings You Here? Find the Right Contact
Hotels.com customer — hotel booking, refund, or cancellation dispute
Contact Hotels.com customer service 24/7 via live chat or phone through hotels.com/lp/b/getintouch. For cancelled reservations, reference your itinerary number for fastest resolution.
Hotels.com One Key Rewards account inquiry
For One Key rewards currency and loyalty account questions, log into your account at hotels.com or the Hotels.com app.
Hotels.com property listing or partner dispute
For Hotels.com property owner and accommodation partner inquiries, contact Expedia Group’s partner portal at expediagroup.com/partners.
Expedia Group investor relations
Hotels.com does not trade independently. Direct investor inquiries to Expedia Group at ir.expediagroup.com.
Legal / subpoena
Serve Hotels.com, L.P., 5400 LBJ Freeway, Suite 500, Dallas, TX 75240. Confirm the registered agent through the Texas Secretary of State at sos.texas.gov or Delaware Division of Corporations at corp.delaware.gov.
Phone & Contact Directory
Customer service (24/7)
1-800-964-6835 / 1-800-394-1454
Corporate (Dallas)
(877) 903-0071
Alt corporate
(214) 361-7311
Fax
+351 21 006 0601
Website
hotels.com
Help center
hotels.com/helpcenter
Contact page
hotels.com/lp/b/getintouch
Expedia IR
ir.expediagroup.com
Corporate Headquarters & Office Addresses
Primary US HQ (Dallas)
5400 LBJ Freeway, Suite 500, Dallas, TX 75240
Alt Dallas Address
10440 N Central Expressway, Suite 400, Dallas, TX 75231
Expedia Group HQ (Seattle)
1111 Expedia Group Way W, Seattle, WA 98119
London Office
The Angel Building, 407 St John St, London EC1V 4EX, UK
Singapore Office
38 Beach Road, #10-11 South Beach Tower, Singapore 189767
How to Escalate a Complaint
- Contact 24/7 via hotels.com/lp/b/getintouch — Hotels.com’s primary customer service channel for booking, refund, and cancellation disputes, available via chat or phone year-round.
- Call 1-800-964-6835 or 1-800-394-1454 — Dedicated customer service phone lines for escalated booking and billing issues.
- Dispute charges with your credit card — For unresolved billing disputes or unauthorized charges, a credit card chargeback is often the most effective resolution path.
- Call (214) 361-7311 — Dallas corporate office alternate line for complaints beyond the standard customer service level.
- Mail to the Dallas HQ — Write to Hotels.com, L.P., Customer Relations, 5400 LBJ Freeway, Suite 500, Dallas, TX 75240.
- File with the Texas AG — The Texas AG’s consumer protection division at texasattorneygeneral.gov handles Dallas HQ-based complaints.
- File with the FTC — For deceptive pricing, hidden fees, or unfair cancellation practices, file at ftc.gov/complaint.
- File with the DOT — For travel-related deceptive advertising or bundled flight-hotel package complaints, file with the US Department of Transportation at airconsumer.dot.gov.
- File with the BBB — Hotels.com is listed with the BBB (Dallas, TX). File at bbb.org