BNY Mellon Headquarters Address, Corporate Office Location, and Contact Details

About

The Bank of New York Mellon Corporation (NYSE: BK) — commonly known as BNY Mellon or BNY — is the world’s largest custodian bank and securities services company, headquartered at 240 Greenwich Street, New York, New York 10286 — in the Tribeca neighborhood of Lower Manhattan, in a BNY-owned 25-story modernist office tower designed by Skidmore, Owings & Merrill, originally completed in 1985. BNY Mellon moved its corporate headquarters to 240 Greenwich Street — previously addressed as 101 Barclay Street — in July 2018, consolidating approximately 4,300 Lower Manhattan employees into a single hub.

BNY Mellon was formed in July 2007 through the merger of The Bank of New York (founded 1784 by Alexander Hamilton — making it the oldest bank in the United States) and Mellon Financial Corporation (founded 1869 in Pittsburgh by the Mellon family). The combined entity is a systemically important financial institution (SIFI) and a global leader in investment management, investment services, and wealth management — serving central banks, sovereign wealth funds, corporations, institutional investors, and individuals in more than 100 markets worldwide.

BNY’s custodian bank franchise is its most defining characteristic: with $52.1 trillion+ in assets under custody and administration (as of 2023), BNY effectively serves as the world’s financial infrastructure backbone — holding, safeguarding, and servicing a significant fraction of global investable assets. The company also manages $2 trillion+ in assets under management through its investment management subsidiary, Mellon Investments Corporation. CEO Robin Vince has led BNY since 2022.

Quick Facts

Founded

 1784 (New York City, by Alexander Hamilton as The Bank of New York; merged with Mellon in 2007)

HQ

240 Greenwich Street, New York, NY 10286 (Tribeca; since July 2018)

HQ phone

 +1 (212) 495-1784

NYSE ticker

 BK

CEO

Robin Vince (since 2022)

AUC/A

 $52.1T+ (world’s largest custodian)

AUM

 $2T+

Employees

52,000+ in 35+ countries

Former HQ addresses

 225 Liberty Street, NYC (2014–2018); One Wall Street, NYC (historical)

What Brings You Here? Find the Right Contact

BNY Mellon personal banking or trust account

 Call +1 (212) 495-1784 (corporate directory) or visit bny.com/contact-us. For personal banking, trust, and wealth management accounts, BNY Mellon Wealth Management is the relevant division — call 1-800-837-7895 or visit bny.com/wealth.

BNY Mellon Pershing — brokerage or clearing complaint

 BNY Mellon’s Pershing LLC subsidiary provides clearing and custody services for broker-dealers. For Pershing-related inquiries, contact Pershing LLC, One Pershing Plaza, Jersey City, NJ 07399; (201) 413-3000.

Institutional / corporate client inquiry

 BNY serves institutional clients — asset managers, pension funds, corporations, and central banks — through its Investment Services division. For institutional service inquiries, contact bny.com/contact-us or the HQ at (212) 495-1784.

Investor relations

Visit bny.com/investor-relations or write to The Bank of New York Mellon Corporation, Investor Relations, 240 Greenwich Street, New York, NY 10286.

Media / press

Contact BNY Communications at bny.com/newsroom or through the HQ at (212) 495-1784.

Legal / subpoena

 Serve The Bank of New York Mellon Corporation, 240 Greenwich Street, New York, NY 10286. BNY is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.

Phone & Contact Directory

Corporate Directory

+1 (212) 495-1784

BNY Mellon Wealth Management

 1-800-837-7895

Pershing LLC (clearing/custody)

 (201) 413-3000

HQ address

240 Greenwich Street, New York, NY 10286

Website

bny.com

Investor relations

 bny.com/investor-relations

Corporate Headquarters & Office Addresses

Principal global headquarters

The Bank of New York Mellon Corporation (BNY)
240 Greenwich Street
New York, NY 10286
United States
Phone: +1 (212) 495-1784

EMEA headquarters

BNY Mellon
160 Queen Victoria Street
London, EC4V 4LA
United Kingdom

Asia-Pacific headquarters

BNY Mellon
12th Floor, Two International Finance Centre
8 Finance Street, Central
Hong Kong, SAR China

Pittsburgh legacy office

Mellon Investments Corporation / The Bank of New York Mellon Trust Company, N.A.
500 Grant Street / 500 Ross Street, 12th Floor
Pittsburgh, PA 15258-15262

Key US regional offices

• Boston: One Boston Place, Boston, MA 02108
• Los Angeles: 333 S Hope Street, Suite 2525, Los Angeles, CA 90071
• San Francisco: 101 2nd Street, 24th Floor, San Francisco, CA 94105
• Wilmington, DE: 103 Bellevue Parkway, Wilmington, DE 19809
• Lake Mary, FL: 300 & 600 Colonial Center Pkwy, Lake Mary, FL 32746
• Chicago: 1 N Franklin St, Suite 900, Chicago, IL 60606

India operations center

BNY Mellon Innovation Centre
Tower 9, Commerzone, Survey No. 144 & 145
Yerwada, Pune 411006, Maharashtra, India

About 240 Greenwich Street: BNY’s 240 Greenwich Street headquarters is a 25-story, 325-foot modernist office tower designed by Skidmore, Owings & Merrill and completed in 1985 as the operations center for Irving Trust. The building is clad in grey metal and silver reflective glass curtain wall — it rises 19 floors on its east side, stair-stepping up to 25 floors on the west side, with a distinctive rounded southeast corner at Barclay and Greenwich Streets. BNY Mellon has owned the building for over 30 years, originally through a 99-year ground lease and later purchasing it from New York City for $352 million in 2018. The building sustained significant damage during the September 11, 2001 attacks — most of its southern facade windows were shattered by debris from the collapse of 7 World Trade Center across the street, and the building was closed from September 11, 2001 to July 12, 2002 for repairs. The Tribeca location places BNY’s headquarters in Lower Manhattan’s most prestigious financial and residential corridor, blocks from the New York Stock Exchange, Federal Reserve Bank of New York, and One World Trade Center.

How to Escalate a Complaint

1. Contact BNY via bny.com/contact-us — For corporate clients, wealth management clients, and institutional inquiries, bny.com/contact-us routes to the appropriate business division.
2. File with the OCC — BNY Mellon is a nationally chartered bank supervised by the Office of the Comptroller of the Currency. File a complaint at helpwithmybank.gov or call 1-800-613-6743.
3. File with the Federal Reserve — BNY Mellon is a Federal Reserve member bank and a designated Systemically Important Financial Institution (SIFI). File at federalreserveconsumerhelp.gov.
4. File with the CFPB — For consumer banking or wealth management complaints, file at consumerfinance.gov/complaint.
5. File with the SEC — For investment management or securities services complaints involving BNY Mellon, file at sec.gov/tcr.
6. File with FINRA — For broker-dealer complaints involving BNY Mellon or Pershing LLC, file at finra.org/investors/have-problem.
7. Mail to the Tribeca HQ — Write to The Bank of New York Mellon Corporation, Customer Relations, 240 Greenwich Street, New York, NY 10286.
8. File with the New York DFS — The New York Department of Financial Services (DFS) has oversight of BNY’s New York State banking operations. File at dfs.ny.gov.