Wegmans Headquarters Address, Corporate Office Location, and Contact Details

About

Wegmans Food Markets, Inc. is a privately held American supermarket chain headquartered at 1500 Brooks Avenue, Gates, New York 14624 (within the Rochester, NY metropolitan area), with official mailing address P.O. Box 30844, Rochester, NY 14603-0844. Wegmans was founded on January 30, 1916, in Rochester, New York — originally as a produce cart by brothers John and Walter Wegman — with the first Wegmans store opening in 1917 at 72 West Main Street in Rochester.

Wegmans is one of the most acclaimed supermarket chains in the United States, consistently ranked as one of America’s best employers — making Fortune’s “100 Best Companies to Work For” list for 26+ consecutive years, ranking #4 in 2025. The Wegman family has maintained full private ownership for more than a century: Danny Wegman (grandson of co-founder John Wegman) serves as Chairman, and his daughter Colleen Wegman serves as President and CEO, making Wegmans one of the most prominent family-controlled supermarket chains in the United States.

Wegmans operates 106 stores across 7 US states — New York (48 stores), Pennsylvania (18), Virginia (13), New Jersey (9), Maryland (8), Massachusetts (6), and North Carolina (4) — with a deliberate strategy of measured, quality-focused expansion rather than rapid nationwide scaling. The company employs 54,000+ people and is widely regarded as a benchmark for employee culture, prepared foods quality, and customer experience in American grocery retail.

Quick Facts

Founded

January 30, 1916 (Rochester, NY, by John and Walter Wegman)

HQ

1500 Brooks Avenue, Gates, NY 14624 (Rochester metropolitan area)

Mailing address

P.O. Box 30844, Rochester, NY 14603-0844

HQ/Customer Care

1-800-WEGMANS (1-800-934-6267), daily 8 AM–7 PM ET

Chairman

Danny Wegman

President & CEO

Colleen Wegman

Ownership

100% privately held (Wegman family)

Stores

106 across NY, PA, VA, NJ, MD, MA, NC

Employees

54,000+

What Brings You Here? Find the Right Contact

Wegmans customer — in-store complaint or billing dispute

 Call 1-800-WEGMANS (1-800-934-6267), available daily 8 AM–7 PM ET, or submit feedback through wegmans.com/contact. For in-store issues — pricing errors, product quality, or service complaints — the store manager is the fastest path to resolution.

Wegmans pharmacy complaint

For pharmacy-related issues — prescription errors, billing disputes, or counseling concerns — speak with the pharmacy manager at the specific store. For unresolved pharmacy complaints, call 1-800-WEGMANS. Also file with your state Board of Pharmacy for serious medication errors.

Wegmans online order / delivery / SNAP EBT

 For orders placed at wegmans.com — delivery, pickup, or SNAP EBT digital coupon issues — call 1-800-WEGMANS or use the contact form at wegmans.com.

Wegmans Shoppers Club / digital coupons

For Shoppers Club points disputes, digital coupon issues, or app problems, call 1-800-WEGMANS or visit the My Account section at wegmans.com.

Vendor / supplier inquiry

 As a privately held family company, Wegmans handles vendor relationships through its Rochester HQ. Write to Wegmans Food Markets, Inc., Purchasing, 1500 Brooks Avenue, Rochester, NY 14624.

Media / press

Contact Wegmans Communications at media@wegmans.com or the Rochester HQ at 1-800-WEGMANS.

Legal / subpoena

 Serve Wegmans Food Markets, Inc., 1500 Brooks Avenue, Gates, NY 14624. Wegmans is incorporated in New York — confirm the registered agent through the New York Secretary of State at dos.ny.gov.

Phone & Contact Directory

Customer Care

1-800-WEGMANS (1-800-934-6267) — daily 8 AM–7 PM ET

HQ address

1500 Brooks Avenue, Gates, NY 14624

Mailing address

P.O. Box 30844, Rochester, NY 14603-0844

Website

wegmans.com

About Wegmans

wegmans.com/about-us

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Wegmans Food Markets, Inc.
1500 Brooks Avenue
Gates, NY 14624
United States
Phone: 1-800-934-6267

Mailing address

Wegmans Food Markets, Inc.
P.O. Box 30844
Rochester, NY 14603-0844

About the Gates/Rochester HQ and the Wegman family: Wegmans’ headquarters at 1500 Brooks Avenue is located in Gates, New York — a town immediately west of the city of Rochester that forms part of the Rochester metropolitan area, in Monroe County. The site is just a few miles from the original 1916 founding location in downtown Rochester, and Wegmans’ commitment to remaining headquartered in the Rochester area — documented in a 2011 statement that Rochester, NY “will remain the headquarters” for the company — is one of the most direct expressions of the Wegman family’s deep roots in the community. The Gates campus houses all corporate functions including executive leadership, IT, merchandising, marketing, real estate, supply chain, and private-label brand development. Wegmans is one of the largest employers in the Rochester metropolitan area, and the family has been one of the most significant philanthropic and civic forces in upstate New York for over a century.

How to Escalate a Complaint

1. Speak with the store manager on duty — All Wegmans stores are company-owned (Wegmans does not franchise), so every manager operates under direct corporate authority. Managers can issue full refunds and replacements immediately.
2. Call 1-800-WEGMANS (1-800-934-6267) — Available daily 8 AM–7 PM ET for unresolved in-store complaints, online order issues, pharmacy billing disputes, and Shoppers Club matters.
3. Submit feedback at wegmans.com/contact — For documented written complaints where a record is important.
4. Mail to the Rochester HQ — Write to Wegmans Food Markets, Inc., Customer Relations, P.O. Box 30844, Rochester, NY 14603-0844. Send certified mail with your store location, date, prior contact history, and resolution requested.
5. Pharmacy complaint — file with the NY Board of Pharmacy — The New York Board of Pharmacy (op.nysed.gov/professions/pharmacy) has direct licensing authority over Wegmans pharmacies.
6. File with the BBB — Wegmans is listed with the BBB (Rochester area). File at bbb.org.
7. File with the New York AG — The New York AG’s consumer protection bureau is at ag.ny.gov. Wegmans’ Gates/Rochester HQ makes the New York AG a directly relevant authority.