Mercedes-Benz USA Headquarters Address, Corporate Office Location, and Contact Details

About

Mercedes-Benz USA, LLC (MBUSA) is the official US distributor for Mercedes-Benz passenger cars, SUVs, Mercedes-AMG performance vehicles, Mercedes-Maybach ultra-luxury vehicles, the EQ electric vehicle lineup, and Mercedes-Benz Vans — headquartered at One Mercedes-Benz Drive, Sandy Springs, Georgia 30328, in the affluent northern Atlanta suburb of Sandy Springs (Fulton County), approximately 15 miles north of Downtown Atlanta. MBUSA was founded in 1965 after Mercedes-Benz cars had previously been sold in the US through Mercedes-Benz Car Sales, Inc., a subsidiary of Studebaker-Packard Corporation. MBUSA is a wholly owned subsidiary of the Mercedes-Benz Group AG (formerly Daimler AG), headquartered in Stuttgart, Germany — one of the world’s oldest and most storied automotive manufacturers, founded when Carl Benz patented the first gasoline-powered automobile in 1886. MBUSA relocated its headquarters from Montvale, New Jersey to Sandy Springs, Georgia in July 2015 — a move that transferred approximately 1,000 employees to the Atlanta region under incentives from the state of Georgia and the City of Sandy Springs. The current HQ campus, nicknamed “MB1,” is a 200,000-square-foot, architecturally modern building on 12 acres featuring a spacious central atrium dividing North and South work wings, and currently houses approximately 800 corporate employees. An active expansion program is underway to add capacity for an additional 500 employees by August 2026, bringing the campus to roughly 1,300 personnel. For full-year 2025, MBUSA sold 303,200 passenger cars and SUVs (up 1% YoY) and 40,000 vans (down 14%), for a combined US total of 343,200 vehicles. Key 2025 performers included the GLC (up 20%), GLE SUV (best retail year ever, up 14%), G-Class (up 41%), and CLE (up 53%). President and CEO Adam Chamberlain has committed to growing US annual sales to 400,000 units by end of decade, backed by a $7 billion US investment program.

Quick Facts

Founded

1965 (as US distributor for Mercedes-Benz Group AG, Stuttgart, Germany)

HQ

One Mercedes-Benz Drive, Sandy Springs (Atlanta), GA 30328

HQ phone

(770) 705-0600

Customer service

1-800-367-6372

President & CEO

Adam Chamberlain

Parent company

Mercedes-Benz Group AG (Stuttgart, Germany; publicly traded: MBG)

2025 US vehicle sales

343,200 total (303,200 passenger cars/SUVs +1%; 40,000 vans -14%)

US dealerships

300+; HQ campus: 200,000 sq ft on 12 acres; ~800 employees (expanding to 1,300 by Aug 2026)

What Brings You Here? Find the Right Contact

Mercedes-Benz vehicle owner — warranty, defect, or service complaint

Call 1-800-367-6372 (MBUSA Customer Assistance Center, available Mon–Fri, 9 AM–7 PM EST). For warranty coverage disputes, dealer service failures, or vehicle defects, the MBUSA Customer Assistance Center is the primary escalation point above the dealership level.

Dealer service dispute — complaint not resolved at the dealershi

: Nearly all Mercedes-Benz US sales and service are handled through the independent franchise dealer network (300+ dealers). If your issue is not resolved at the dealership, call 1-800-367-6372 to escalate to MBUSA’s customer relations team, who can contact the dealer on your behalf and mediate service, warranty, and goodwill claim disputes.

Lemon Law / arbitration

For unresolved vehicle defect issues potentially covered under your state’s Lemon Law, contact your state AG’s consumer protection office or file for arbitration through the BBB Auto Line (1-800-955-5100) — MBUSA participates in the BBB Auto Line arbitration program as an alternative dispute resolution option before litigation.

Mercedes-Benz Financial Services inquiry

For vehicle financing, leasing, and payment inquiries related to Mercedes-Benz Financial Services (MBFS) — call 1-800-654-6222 or visit mbfs.com. MBFS operates separately from MBUSA and handles all US retail and lease financing through its own customer service team.

Mercedes me Connect / digital services inquiry

For MB apps, Mercedes me connectivity features, digital key issues, or over-the-air update problems — call 1-800-367-6372 or visit mbusa.com/en/owners/mercedes-me.

Recall inquiry

Check for open recalls on your VIN at nhtsa.gov/recalls (enter your 17-digit VIN). For recall service scheduling, contact your nearest authorized Mercedes-Benz dealer.

Media / press

Contact MBUSA Communications through the newsroom at media.mbusa.com or call the corporate office at (770) 705-0600.

Legal / subpoena

Serve Mercedes-Benz USA, LLC, One Mercedes-Benz Drive, Sandy Springs, GA 30328. MBUSA is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.

Phone & Contact Directory

Customer Assistance Center

1-800-367-6372 — Warranty, defects, dealer disputes, service complaints (Mon–Fri, 9 AM–7 PM EST).

Mercedes-Benz Financial Services

1-800-654-6222

Corporate HQ / Switchboard

(770) 705-0600

Alternate HQ line

(770) 705-2929

Website

mbusa.com

Media / press newsroom

media.mbusa.com

Owner resources

mbusa.com/en/owners

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
Sandy Springs (Atlanta), GA 30328
United States
Phone: (770) 705-0600

Alternate addresses (legacy / also in use in databases)

• 303 Perimeter Center North, Atlanta, GA 30346
• 1155 Perimeter Center West, Sandy Springs, GA 30338

Former US headquarters (pre-2015)

• 1 Mercedes Drive, Montvale, NJ 07645 (HQ from 1972–2015; now closed as MBUSA corporate address)

Key US regional offices / operations

• Carol Stream, IL: 9399 West Higgins Avenue (Parts distribution center — primary Midwest parts hub)
• Jacksonville, FL: 8813 Western Way (Regional operations)
• Baltimore, MD: 401 E Pratt Street (Port / vehicle processing)

Vehicle manufacturing note

• Vance (Tuscaloosa), AL: Mercedes-Benz US International plant — manufactures GLE, GLS, GLE Coupe, GLC SUV, and EQS SUV for global distribution. This is the US manufacturing base for Mercedes-Benz, employing 6,000+ workers — separate from MBUSA’s distribution/marketing HQ in Sandy Springs.

About the Sandy Springs HQ campus: The Mercedes-Benz USA corporate campus at One Mercedes-Benz Drive in Sandy Springs — informally known as MB1 — sits on 12 acres in the Perimeter Center / Sandy Springs area of northern Atlanta, a corridor that also houses Arby’s/Inspire Brands, State Farm, and other Fortune 500 and global company US headquarters. The 200,000-square-foot building was designed to reflect Mercedes-Benz’s design philosophy — modern, sleek, and functional — and features a central atrium that serves as the campus anchor for the North and South work wings. The campus is currently undergoing expansion to accommodate growth from approximately 800 to 1,300 employees by August 2026. MBUSA relocated from Montvale, New Jersey to this campus in July 2015 — a move described by the company as a strategic investment in talent access within the growing Atlanta tech and professional services market.

How to Escalate a Complaint

1. Start with your Mercedes-Benz dealer — For all vehicle service, warranty, and parts issues, your authorized MB dealer is the first point of contact. Dealers have warranty authorization authority and can resolve most issues directly.
2. Call MBUSA at 1-800-367-6372 — For complaints not resolved at the dealer level, MBUSA’s Customer Assistance Center mediates between customers and dealers and can authorize goodwill warranty extensions, loaner vehicles, and case escalations.
3. Request a District Manager review — If your MBUSA Customer Assistance case is stalled, request escalation to a Regional or District Manager — MBUSA field representatives have authority to authorize warranty goodwill decisions that customer service agents cannot.
4. File for BBB Auto Line arbitration — MBUSA participates in BBB Auto Line (1-800-955-5100) — a free, binding arbitration program for unresolved defect disputes. Many Lemon Law cases begin with Auto Line arbitration.
5. File a Lemon Law claim with your state AG — All 50 states have Lemon Law protections. For vehicles with recurring defects that have undergone multiple repair attempts, contact your state AG’s consumer protection office or a Lemon Law attorney.
6. File a safety defect report with NHTSA — For safety-related defects, file at nhtsa.gov/report-a-safety-problem. A sufficient number of NHTSA complaints can trigger a federal investigation and mandatory recall.
7. File with the BBB — MBUSA is listed with the BBB (Sandy Springs location). File at bbb.org.
8. File with the Georgia AG — The Georgia AG’s consumer protection division is at consumer.georgia.gov or (404) 651-8600. MBUSA’s Sandy Springs HQ makes the Georgia AG a directly relevant authority.