National General Insurance Headquarters Address, Corporate Office Location, and Contact Details

About

National General Insurance — now operating as “National General, an Allstate company” — is a specialty personal lines property and casualty insurance company headquartered at 5630 University Parkway, Winston-Salem, North Carolina 27105. The company is one of the largest personal lines insurers in the United States, offering auto, homeowners, RV, motorcycle, umbrella, and small business auto insurance products distributed through a network of 55,000+ independent agents across all 50 states. National General’s origins trace to 1939, when the company was founded as a small insurance operation that later grew through corporate acquisitions to become part of General Motors’ financial arm — operating as GMAC Insurance Group for decades before General Motors’ 2009 restructuring led to its sale. In 2009, American Capital Partners LLC acquired GMAC’s US consumer property-casualty insurance business, and on July 1, 2013, GMAC Insurance officially rebranded as National General Insurance. The Winston-Salem operations relocated from downtown to the Madison Park campus in June 2014. In July 2020, Allstate Corporation announced a $4 billion all-cash acquisition of National General Holdings Corp. — representing a 69% premium to National General’s pre-announcement share price — which closed on January 4, 2021. The acquisition added approximately $4 billion in annual premiums to Allstate’s book, increased Allstate’s personal lines market share by over 1 percentage point to ~10%, and significantly expanded Allstate’s independent agent distribution reach. National General now operates as a distinct brand and subsidiary within The Allstate Corporation (NYSE: ALL), headquartered in Northbrook, Illinois — maintaining its Winston-Salem, NC operational headquarters and continuing to serve its independent agent channel under the National General brand identity.

Quick Facts

Founded

1939 (as GMAC Insurance predecessor; rebranded National General 2013)

HQ

5630 University Parkway, Suite 100, Winston-Salem, NC 27105

HQ phone

(336) 770-2798

Customer service

1-800-468-3466

Claims

1-800-468-3466 / claims@ngic.com

Parent company

The Allstate Corporation (NYSE: ALL) — acquired Jan 2021 for $4 billion

Gross written premiums

$5.6B+ (at time of acquisition; ~60% auto insurance)

Distribution

55,000+ independent agents nationwide

What Brings You Here? Find the Right Contact

National General policyholder — auto insurance claim

Call 1-800-468-3466 (24/7 claims) or email claims@ngic.com. National General auto claims can also be filed online or through the National General mobile app.

National General policyholder — home or renters insurance claim

Call 1-800-468-3466 or use the claims portal at nationalgeneral.com. For homeowner claims involving weather damage, fire, or theft, document all damage thoroughly with photos before any repairs.

National General RV or motorcycle insurance inquiry

Call 1-800-462-2123 (general customer inquiries and quotes) or contact your independent agent directly. National General is one of the largest specialty RV insurers in the US and offers both agreed value and actual cash value RV policies.

Policy service — billing, changes, or cancellation

Call 1-888-293-5108 (auto) or 1-888-325-1190 (homeowners), or email service@ngic.com. For cancellations, note that National General policies are often sold through independent agents — your agent may also be able to initiate policy changes directly.

National General agent — business or appointment inquiry

National General distributes exclusively through independent agents. For agent appointment, commission, or agency agreement inquiries, contact the National General agent services team through nationalgeneral.com/agents.

Media / press

Email mediarelations@ngic.com or contact Allstate’s corporate communications through allstate.com/about/news for media inquiries. National General’s media relations team is reachable via email only at the corporate level.

Legal / subpoena

Serve National General Insurance Company, 450 W Hanes Mill Road, Suite 101, Winston-Salem, NC 27105. Confirm entity and registered agent status through the North Carolina Secretary of State at sosnc.gov. For matters involving the parent holding company, serve The Allstate Corporation, 2775 Sanders Road, Northbrook, IL 60062.

Phone & Contact Directory

Claims (24/7)

1-800-468-3466

Claims email

claims@ngic.com

Auto policy service

1-888-293-5108

Homeowners policy service

1-888-325-1190

General inquiries / quotes

1-800-462-2123

Policy service email

service@ngic.com

Media inquiries

mediarelations@ngic.com

Corporate HQ

(336) 770-2798

Website

nationalgeneral.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters (operations)

National General Insurance
5630 University Parkway, Suite 100
Winston-Salem, NC 27105
United States
Phone: (336) 770-2798

Registered address / physical office (no mail received)

450 W Hanes Mill Road, Suite 101
Winston-Salem, NC 27105

Mailing address (claims & billing correspondence)

P.O. Box 3199
Winston-Salem, NC 27102-3199

New York office (legacy holding company address)

59 Maiden Lane
New York, NY 10038

Parent company headquarters

The Allstate Corporation
2775 Sanders Road
Northbrook, IL 60062

Note on addresses: National General operates across two primary Winston-Salem addresses — 5630 University Parkway (the operational headquarters and main campus at Madison Park, where most employees are located) and 450 W Hanes Mill Road, Suite 101 (the registered/legal address, which does not accept mail per the company’s own website). For all physical correspondence, use P.O. Box 3199, Winston-Salem, NC 27102-3199. For legal service, use 450 W Hanes Mill Road, Suite 101, Winston-Salem, NC 27105.

How to Escalate a Complaint

Contact your independent agent first — National General distributes almost entirely through independent agents. Your agent acts as your advocate with National General — for claims disputes, coverage questions, and billing issues, your agent has direct access to National General’s underwriting and claims teams.
Call 1-800-468-3466 — For claims disputes, coverage denials, or unresolved service issues, National General’s main customer line handles escalation requests. Ask specifically to speak with a claims supervisor or customer relations specialist.
Email service@ngic.com or claims@ngic.com — For documented escalations where a written record is important — useful for denied claims, delayed payments, and coverage disputes.
Mail to the Winston-Salem HQ — Write to National General Insurance, P.O. Box 3199, Winston-Salem, NC 27102-3199. Send certified mail. Include your policy number, claim number (if applicable), prior contact history, and the specific resolution requested.
File with your state Department of Insurance — State insurance departments regulate all licensed insurers. In North Carolina: ncdoi.gov or (855) 408-1212. Your state DOI can compel National General to respond to complaints within specified timeframes and investigate claims handling practices.
File with the North Carolina DOI — Even if you are not a NC resident, the NC DOI has jurisdiction over National General’s licensing and practices. File at ncdoi.gov/consumers/consumer-services-and-education/file-a-complaint.
File with the NAIC — The National Association of Insurance Commissioners operates a consumer complaint center at naic.org that routes complaints to the appropriate state insurance department.
Consult a bad faith insurance attorney — For denied claims or unreasonable delays involving significant financial loss, consulting a bad faith insurance attorney is advisable. Most bad faith attorneys offer free consultations