American Express Headquarters Address, Corporate Office Location, and Contact Details

About

American Express Company (NYSE: AXP), commonly known as Amex, is an American multinational financial services corporation and bank holding company headquartered at 200 Vesey Street, New York, NY 10285 — a 51-story tower known as the American Express Tower, located within the Brookfield Place complex in the Battery Park City neighborhood of Lower Manhattan. American Express has maintained its headquarters in Lower Manhattan since its founding in 1850, and has occupied the 200 Vesey Street building since April 1986. The company specializes in payment cards, charge cards, and travel-related services, operating one of the world’s largest closed-loop payment networks that processes transactions directly between cardmembers, merchants, and American Express itself — without relying on third-party bank networks like Visa or Mastercard. For full-year 2025, American Express delivered record revenues of $72.2 billion (up 10% YoY), record net income of $10.8 billion, and EPS of $15.38 (up 15% YoY). Net card fees reached nearly $10 billion for the year — up 18% — driven by continued premium product demand.

Breaking: New HQ announced February 2026. On February 25, 2026, American Express announced it will build a new state-of-the-art global headquarters at 2 World Trade Center (200 Greenwich Street) in Lower Manhattan. The new building — designed by Foster + Partners and developed by Silverstein Properties on Port Authority-owned land — will span nearly 2 million sq ft across 55 floors, with capacity for up to 10,000 colleagues. American Express will be the sole owner and occupant. Construction is expected to begin spring 2026, with completion targeted for 2031. The company will retain 200 Vesey Street as its HQ until the move.

Quick Facts

Current HQ

200 Vesey Street (American Express Tower), New York, NY 10285

Future HQ (from 2031)

2 World Trade Center (200 Greenwich Street), New York, NY

Ticker

NYSE: AXP (Dow Jones 30, S&P 500)

Chairman & CEO

Stephen J. (Steve) Squeri (since February 1, 2018)

CFO

Christophe Le Caillec

Revenue (FY2025)

$72.2 billion (record)

Net Income (FY2025)

$10.8 billion

Employees

77,300+

Customer service

1-800-528-4800 (personal cards)

Business card service

1-800-492-3344

Corporate HQ phone

(212) 640-2000

Website

americanexpress.com

What Brings You Here? Find the Right Contact

Personal cardmember — billing, dispute, or account inquiry

Call 1-800-528-4800 (24/7) or log into your account at americanexpress.com. The number on the back of your card is the fastest direct route to the team managing your specific card product.

Business card account

Call 1-800-492-3344 or visit americanexpress.com/business. Business cardmembers also have dedicated account managers for Business Gold, Business Platinum, and Corporate Card programs.

Dispute an unauthorized charge

Call the number on the back of your card immediately — available 24/7. Amex’s dispute resolution process is consistently rated among the strongest in the industry. File disputes within 60 days of the statement closing date for the best outcome.

Membership Rewards inquiry

Call 1-800-297-3276 or manage your points through americanexpress.com/rewardstatus.

Travel benefits or Centurion Lounge access

Call the number on the back of your card. Platinum and Centurion cardmembers have dedicated 24/7 concierge lines.

Merchant / business accepting Amex payments

Contact American Express merchant services at 1-800-528-5200 or visit americanexpress.com/merchant.

Global Commercial Services (corporate cards, business travel)

Call 1-800-492-3344 or visit americanexpress.com/business/corporate.

Investor relations

Visit ir.americanexpress.com or write to Investor Relations, American Express Company, 200 Vesey Street, New York, NY 10285. NYSE: AXP.

Media / press

Contact Amex’s communications team through americanexpress.com/en-us/newsroom or the corporate office at (212) 640-2000.

Legal / subpoena

Serve American Express Company, 200 Vesey Street, New York, NY 10285. American Express National Bank (AENB) — the banking subsidiary — is chartered in Utah and regulated by the Office of the Comptroller of the Currency.

Phone & Contact Directory

Personal Card Customer Service (24/7)

1-800-528-4800

Business Card Customer Service

1-800-492-3344

Membership Rewards

1-800-297-3276

Merchant Services

1-800-528-5200

Corporate HQ Switchboard

(212) 640-2000 — Media, investor, vendor, and executive-level inquiries.

TTY / Accessibility

1-800-221-9950

International collect

Listed on back of card; varies by product and country.

Corporate Headquarters Address

Current principal executive office (until 2031)

American Express Company
200 Vesey Street (American Express Tower)
New York, NY 10285
United States

Future global headquarters (from 2031)

American Express Company
2 World Trade Center (200 Greenwich Street)
New York, NY 10007
United States

American Express National Bank (banking subsidiary)

4315 South 2700 West
Salt Lake City, UT 84184

The current 200 Vesey Street headquarters is a 51-story, 1.5 million sq ft tower within the Brookfield Place complex overlooking New York Harbor, the Hudson River, and the Statue of Liberty. Amex has occupied the building since 1986 and it remains the company’s registered principal executive office. The future headquarters at 2 World Trade Center will be a 55-floor, nearly 2 million sq ft building designed by the global architecture firm Foster + Partners, featuring over an acre of outdoor terraces and gardens. It will pursue LEED certification, operate fully electric systems, and is designed with capacity for 10,000 colleagues. Construction begins spring 2026; completion expected 2031.

How to Escalate a Complaint

1. Call the number on the back of your card (24/7) — The dedicated line for your specific card product is the fastest escalation route. Request a supervisor for billing disputes, unauthorized charges, or account restriction complaints. Document the rep name and case reference number.
2. Use the secure message center at americanexpress.com — Log into your account and send a secure message. Written messages create a timestamped record of your complaint and are more likely to produce a documented response from the account management team.
3. Request escalation to the Executive Resolutions team — When calling, ask specifically to be transferred to the Executive Resolutions or Customer Advocate team. Amex maintains a dedicated executive complaint pathway for unresolved issues.
4. Send a certified letter to the New York HQ — Write to American Express Company, Customer Resolution, 200 Vesey Street, New York, NY 10285. Include your account number (last 5 digits only for security), prior contact dates and rep names, and the specific resolution requested.
5. File with the OCC — American Express National Bank (AENB) is a nationally chartered bank regulated by the Office of the Comptroller of the Currency. File at helpwithmybank.gov.
6. File with the CFPB — The Consumer Financial Protection Bureau handles credit card and financial service complaints. File at consumerfinance.gov/complaint. Amex is required to respond within 15 days.
7. File with the Federal Reserve — For complaints involving American Express Company as a bank holding company, file at federalreserve.gov/consumers/complaints.htm.
8. File a chargeback through your issuing bank — If you have a co-branded Amex card issued by a bank, you may also dispute through that bank’s process.
9. File with the BBB — American Express is listed with the BBB in New York. File at bbb.org.

Executive Leadership

Stephen J. (Steve) Squeri — Chairman & CEO (since February 1, 2018)

Squeri has led American Express since 2018, succeeding Kenneth Chenault after joining the company in 1985. He is also CEO of American Express National Bank. Under his tenure, Amex delivered record revenues of $72.2 billion in FY2025 — up 10% YoY — driven by premium card fee growth, strong cardmember spending, and international expansion. TIME named him one of the 100 Most Influential People of 2025. His strategic framework centers on premium cardmember acquisition, product refresh cycles, merchant network expansion, and AI-powered operations. His FY2025 total compensation was $46.2 million.

Christophe Le Caillec — Chief Financial Officer

Le Caillec serves as CFO of American Express, overseeing all financial reporting, treasury, capital allocation, and investor relations. Under his stewardship, Amex’s net card fees surpassed $10 billion in FY2025 — up 18% YoY — and diluted EPS grew 15% to $15.38.

Raymond Joabar — Group President, Global Commercial Services

Joabar leads Amex’s B2B segment, which serves corporate and business card customers worldwide. Global Commercial Services is one of Amex’s three core business segments, alongside US Consumer Services and International Card Services.