The Cheesecake Factory Headquarters Address, Corporate Office Location, and Contact Details

About

The Cheesecake Factory Incorporated is an American restaurant company and bakery distributor headquartered at 26901 Malibu Hills Road, Calabasas Hills (also addressed as Agoura Hills), California 91301 — a LEED-certified corporate campus featuring corporate offices, a Learning Center, and one of its two on-site bakery production facilities. The company traces its origins to 1940s Beverly Hills, where Evelyn Overton perfected her original cheesecake recipes; her son David Overton opened the first The Cheesecake Factory restaurant in Beverly Hills, California in 1978, and the company moved its headquarters to Calabasas Hills in 1986 when it opened a 16,400 sq ft bakery production facility there. The company went public on NASDAQ under the ticker CAKE in 1992.

The Cheesecake Factory operates 200+ full-service restaurants across 17 countries under three brands: The Cheesecake Factory (flagship upscale-casual; 200+ units), North Italia (Italian casual; 45+ locations), and Flower Child (health-focused; 30+ locations). The company generates approximately $3.6 billion in annual revenue, employs 47,000+ people, and is one of the most recognized American casual dining brands globally. David Gordon serves as CEO; founder David Overton serves as Chairman.

The Cheesecake Factory is famed for its extraordinarily extensive menu — with 250+ items freshly prepared from scratch — and for its two bakery production facilities: the West Coast facility at Calabasas Hills, CA, and the East Coast facility at 6792 Corporation Pkwy., Battleboro (Rocky Mount), NC 27809.

Quick Facts

Founded

1972 (The Cheesecake Factory Bakery, Los Angeles, CA); 1978 (first restaurant, Beverly Hills, CA)

HQ

26901 Malibu Hills Road, Calabasas Hills, CA 91301 (also cited as Agoura Hills, CA)

HQ phone

(818) 871-3000

Customer service

(855) 820-CAKE (2253)

NASDAQ ticker

CAKE

CEO

David Gordon

Founder/Chairman

David Overton

Restaurants

200+ in 17 countries (The Cheesecake Factory, North Italia, Flower Child)

Revenue

~$3.6B

Employees

47,000+

Bakeries

Calabasas Hills, CA (West Coast) + Battleboro, NC (East Coast)

HQ campus

LEED-certified; corporate offices + Learning Center + bakery facility on-site

What Brings You Here? Find the Right Contact

Cheesecake Factory customer — dining complaint, service issue, or bad experience

Call (855) 820-CAKE (2253) or use the contact form at thecheesecakefactory.com/contact. Speaking with the restaurant manager is the fastest resolution path — all Cheesecake Factory locations are company-owned (no franchising of the flagship brand).

Cheesecake Factory gift card issue

For gift card balance inquiries or gift card problems, call (855) 820-CAKE or visit thecheesecakefactory.com.

Cheesecake Factory online order / delivery complaint

For DoorDash Dash Pass or delivery order issues, contact the delivery platform directly; for thecheesecakefactory.com direct orders, call (855) 820-CAKE.

The Cheesecake Factory Bakery (wholesale/retail cheesecakes)

Contact the Bakery at 26950 Agoura Rd., Calabasas Hills, CA 91301 or (818) 871-3000 for wholesale/foodservice inquiries.

Investor relations (NASDAQ: CAKE)

Visit investors.thecheesecakefactory.com or contact The Cheesecake Factory Incorporated, 26901 Malibu Hills Road, Calabasas Hills, CA 91301.

Media / press

Contact The Cheesecake Factory Communications at thecheesecakefactory.com or the Calabasas Hills HQ at (818) 871-3000.

Legal / subpoena

Serve The Cheesecake Factory Incorporated, 26901 Malibu Hills Road, Calabasas Hills, CA 91301. Confirm the registered agent through the California Secretary of State at bizfile.sos.ca.gov.

Phone & Contact Directory

Customer Service

(855) 820-CAKE (855-820-2253)

Corporate HQ

(818) 871-3000

HQ address

26901 Malibu Hills Road, Calabasas Hills, CA 91301

Bakery address

26950 Agoura Rd., Calabasas Hills, CA 91301

East Coast Bakery

6792 Corporation Pkwy., Battleboro, NC 27809

Website

thecheesecakefactory.com

Investor relations

investors.thecheesecakefactory.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

The Cheesecake Factory Incorporated
26901 Malibu Hills Road
Calabasas Hills (Agoura Hills), CA 91301
United States
Phone: (818) 871-3000

Bakery & Operations

The Cheesecake Factory Bakery Incorporated
26950 Agoura Road
Calabasas Hills, CA 91301
Phone: (818) 871-3000 (West Coast Bakery)

East Coast Bakery

The Cheesecake Factory Bakery
6792 Corporation Pkwy.
Battleboro, NC 27809

About the Calabasas Hills HQ campus: The Cheesecake Factory’s Calabasas Hills campus was purpose-built and LEED-certified — featuring integrated corporate offices, a dedicated Learning Center for employee training, and the West Coast bakery production facility on a single campus — a reflection of the company’s vertically integrated approach to its bakery and restaurant operations. The Calabasas Hills / Agoura Hills unincorporated area of western Los Angeles County places The Cheesecake Factory’s HQ at the junction of the San Fernando Valley and the Conejo Valley — in a premium suburban LA business corridor alongside other major entertainment and consumer brand companies. The campus has been Cheesecake Factory’s home since the company opened its first Calabasas Hills bakery in 1986, expanding with a 60,000 sq ft facility in 1995, and consolidating corporate offices there from Beverly Hills in the 1990s.

How to Escalate a Complaint

1. Speak with the restaurant manager — All flagship The Cheesecake Factory restaurants are company-owned (no franchising of the flagship brand). Managers are empowered to address dining complaints, issue refunds, and resolve service issues.
2. Call (855) 820-CAKE (855-820-2253) — For unresolved complaints, gift card issues, and billing disputes.
3. Use thecheesecakefactory.com/contact — For documented written complaints or online order issues.
4. Call corporate: (818) 871-3000 — For serious or unresolved escalations.
5. Mail to the Calabasas Hills HQ — Write to The Cheesecake Factory Incorporated, Guest Relations, 26901 Malibu Hills Road, Calabasas Hills, CA 91301.
6. Food safety complaint — file with your local county health department — The local county health department has direct restaurant inspection authority over the specific location.
7. File with the FDA — For serious food safety incidents, report at reportaproblem.food.gov.
8. File with the BBB — The Cheesecake Factory is listed with the BBB (Los Angeles area). File at bbb.org.
9. File with the California AG — The California AG’s consumer protection division is at oag.ca.gov. The Cheesecake Factory’s Calabasas Hills HQ makes the California AG a directly relevant authority.
10. Investor complaint — file with the SEC — For securities-related concerns involving NASDAQ: CAKE, file with the SEC at sec.gov/tcr.