Jewel-Osco Headquarters Address, Corporate Office Location, and Contact Details

About

Jewel-Osco — commonly referred to simply as Jewel — is a regional American supermarket and pharmacy chain headquartered at 150 E. Pierce Road, Itasca, Illinois 60143, in a 69,000-square-foot office at Hamilton Lakes Business Park in Itasca, a western suburb of Chicago. Jewel was founded in 1899 in Chicago, Illinois as the Jewel Tea Company — a door-to-door tea and coffee delivery service — before evolving into a full grocery chain and eventually merging with Osco Drug in 1961 to form the combined Jewel-Osco grocery-plus-pharmacy format that defines it today. The Itasca headquarters has been Jewel-Osco’s home since 2008, when it relocated from its longtime Melrose Park campus — and in 2017, Jewel-Osco renewed its 69,000 sq ft Itasca lease for an additional 10 years.

Jewel-Osco is a wholly owned subsidiary of Albertsons Companies, Inc. (NYSE: ACI) — the Boise, Idaho-based national supermarket group that also owns Safeway, Vons, Acme, Tom Thumb, Shaw’s, and dozens of other regional banners — making Jewel-Osco one of Albertsons’ most significant regional banners given its dominance in the Chicago metropolitan grocery market. In 2025, Jewel-Osco operated 189 stores across northern, central, and western Illinois; eastern Iowa; and portions of northwest Indiana, with its 265,000+ total Albertsons employees and approximately $1.6B+ in annual division revenue.

Quick Facts

Founded

1899 (Chicago, IL, as Jewel Tea Company)

HQ

150 E. Pierce Road, Itasca, IL 60143 (Hamilton Lakes Business Park)

HQ size

69,000 sq ft (10-year lease renewed 2017)

HQ phone

1-630-948-6000

Customer service

(877) 505-4040

Parent company

Albertsons Companies, Inc. (NYSE: ACI)

Albertsons HQ

250 Parkcenter Blvd., Boise, ID 83706

Division President

Mike Withers

Stores

189 (as of 2025) in IL, IA, IN

Format

Combined grocery + Osco pharmacy in most locations

Historical HQ

Barrington, IL (1929–1953); Melrose Park, IL (1953–2008)

What Brings You Here? Find the Right Contact

Jewel-Osco customer — grocery complaint, pricing error, or in-store issue

Call (877) 505-4040 or use the contact form at jewelosco.com. For in-store issues, speaking with the store manager is the fastest path — all Jewel-Osco stores are company-owned (no franchise).

Jewel-Osco pharmacy complaint — prescription, billing, or counseling issue

Speak with the pharmacy manager at your specific store location. For unresolved pharmacy issues, call (877) 505-4040 and also file with the Illinois Department of Financial and Professional Regulation (IDFPR) Board of Pharmacy at idfpr.illinois.gov.

Jewel-Osco Just for U / digital coupons dispute

For Just for U digital coupon, personalized deal, or rewards point disputes, call (877) 505-4040 or use the help section at jewelosco.com.

Jewel-Osco curbside pickup / delivery complaint

For Drive Up & Go pickup or Instacart delivery order issues, call (877) 505-4040 or contact Instacart directly for third-party delivery complaints.

Vendor / supplier inquiry

Jewel-Osco supplier relationships are managed through Albertsons Companies procurement. Write to Jewel-Osco, 150 E. Pierce Road, Itasca, IL 60143 or contact Albertsons Companies at 250 Parkcenter Blvd., Boise, ID 83706.

Media / press

Contact Jewel-Osco Communications at jewelosco.com or the Itasca HQ at 1-630-948-6000.

Legal / subpoena

Serve Jewel-Osco, 150 E. Pierce Road, Itasca, IL 60143. Confirm the registered agent through the Illinois Secretary of State at ilsos.gov.

Phone & Contact Directory

Customer Service

(877) 505-4040

Corporate HQ

1-630-948-6000

HQ address

150 E. Pierce Road, Itasca, IL 60143

Website

jewelosco.com

Albertsons parent

albertsons.com | 250 Parkcenter Blvd., Boise, ID 83706 

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Jewel-Osco (Division of Albertsons Companies, Inc.)
150 E. Pierce Road
Itasca, IL 60143
United States
Phone: 1-630-948-6000

Parent company (Albertsons Companies, Inc.)

Albertsons Companies, Inc.
250 Parkcenter Blvd.
Boise, ID 83706
United States

Historical HQ addresses

• 1899–1929: Chicago, IL (original Jewel Tea Company offices)
• 1929–1953: Barrington, IL (“Gray Lady” HQ — five-story Art Deco building)
• 1953–2008: Melrose Park, IL (warehouse-and-office complex; distribution center remains here)
• 2008–present: 150 E. Pierce Road, Itasca, IL 60143

Key distribution centers

• Melrose Park, IL (primary distribution center — 1,500+ employees; retained from legacy campus)
• Boise, ID: Albertsons corporate logistics and procurement hub

About the Itasca/Hamilton Lakes HQ: Jewel-Osco relocated from its longtime Melrose Park campus to the current Hamilton Lakes Business Park at 150 E. Pierce Road in Itasca in 2008 — moving 400 corporate employees to a more modern, geographically central location in Chicago’s western suburbs, while retaining the massive 1,500-employee distribution center in Melrose Park. Hamilton Lakes Business Park in Itasca is one of the most prestigious suburban Chicago office parks — a mixed-use, lake-fronted campus west of O’Hare Airport that hosts numerous national corporate tenants alongside Jewel-Osco. Jewel-Osco’s 10-year 2017 lease renewal at Hamilton Lakes confirms the Itasca location as the company’s long-term corporate home well into the late 2020s.

How to Escalate a Complaint

1. Speak with the store manager — All Jewel-Osco stores are company-owned (no franchising). Managers are empowered to issue full refunds and replacements.
2. Call (877) 505-4040 — For unresolved in-store complaints, pharmacy billing issues, Just for U coupon disputes, and pickup/delivery complaints.
3. Use jewelosco.com contact form — For documented written complaints or online order issues.
4. Call corporate: 1-630-948-6000 — For serious or unresolved escalations.
5. Mail to the Itasca HQ — Write to Jewel-Osco, Customer Relations, 150 E. Pierce Road, Itasca, IL 60143.
6. Pharmacy complaint — file with IDFPR — The Illinois Department of Financial & Professional Regulation Board of Pharmacy at idfpr.illinois.gov has direct licensing authority.
7. File with the BBB — Jewel-Osco is listed with the BBB (Chicago & Northern Illinois). File at bbb.org.
8. File with the Illinois AG — The Illinois AG’s consumer protection division is at illinoisattorneygeneral.gov. Jewel-Osco’s Itasca HQ makes the Illinois AG a directly relevant authority.
9. Contact Albertsons corporate — For unresolved escalations beyond the division level, write to Albertsons Companies, Inc., 250 Parkcenter Blvd., Boise, ID 83706.