Fifth Third Bank Headquarters Address, Corporate Office Location, and Contact Details

About

Fifth Third Bancorp is a diversified financial services holding company headquartered in Cincinnati, Ohio, and the parent company of Fifth Third Bank (commonly stylized as 5/3 Bank). It is among the largest regional banks in the United States, operating 1,087 branches and approximately 2,400 ATMs across 12 states: Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, North Carolina, South Carolina, Georgia, West Virginia, and Alabama. Fifth Third Bank is headquartered at the Fifth Third Center, 38 Fountain Square Plaza, Cincinnati, Ohio 45263 — a 32-story, 660,000 sq ft skyscraper in the heart of downtown Cincinnati that the bank has occupied as its principal office since 1969. For full-year 2025, Fifth Third Bancorp reported total revenue of $8.36 billion (up 5.1% year-over-year), record net interest income of $6 billion (up 6% YoY), and assets under management of $80 billion — up 16% from 2024. The bank generated 230 basis points of positive operating leverage in 2025 and returned $1.6 billion to shareholders. In October 2025, Fifth Third announced a landmark $10.9 billion deal to acquire Comerica Inc. — a Dallas-based bank with deep Midwest and Texas roots — in what would be the largest bank acquisition of 2025 and a transformative expansion of Fifth Third’s middle market commercial banking footprint.

Name origin: The bank’s unusual name traces to a 1908 merger between the Fifth National Bank and the Third National Bank of Cincinnati — predating Prohibition — which gave rise to the combined “Fifth Third” name. The quirky name has been a source of brand recognition and is widely noted in US banking industry lore.

Quick Facts

Founded

1858 (Bank of the Ohio Valley, Cincinnati)

HQ

Fifth Third Center, 38 Fountain Square Plaza, Cincinnati, OH 45263

HQ building size

660,000 sq ft, 32 stories

Secondary operations address

5050 Kingsley Drive, MD# 1MOCOP, Cincinnati, OH 45227

Industry

Regional Commercial & Retail Banking / Wealth Management / Capital Markets

NASDAQ Ticker

FITB

Chairman, President & CEO

Timothy N. (Tim) Spence (CEO since July 5, 2022; Chairman since December 2023)

CFO

Bryan Preston

Revenue (FY2025)

$8.36 billion

Net Interest Income (FY2025)

$6 billion (record)

Assets Under Management

$80 billion

Branches

1,087

ATMs

~2,400

States

12

Employees

20,000+

Major pending deal

$10.9 billion acquisition of Comerica Inc. (announced October 2025)

Bank routing number (Ohio)

042100272

Customer service

1-800-972-3030

What Brings You Here? Find the Right Contact

Personal banking customer — account, debit card, or general inquiry

Call 1-800-972-3030, available Mon–Fri 7am–8pm ET, Sat–Sun 8:30am–5pm ET. Manage accounts 24/7 at 53.com or through the Fifth Third mobile app.

Credit card billing dispute or fraud

Call 1-800-972-3030 and select the credit card option. For fraud and unauthorized transactions, Fifth Third maintains a 24/7 fraud line — select the fraud option at the main number immediately. Do not delay reporting suspected fraud.

Mortgage or home equity inquiry

Call 1-866-351-5353 (mortgage customer service) or visit 53.com/mortgage. For mortgage payment or servicing questions, this dedicated line handles existing loan questions and payoff requests.

Small business banking

Call 1-800-972-3030 and select the small business option, or visit 53.com/business. Fifth Third Momentum® Banking is the bank’s flagship small business product.

Commercial / middle market banking

Visit 53.com/commercial or contact the regional commercial banking team at the nearest Fifth Third commercial office. Fifth Third’s commercial banking strength is particularly deep in Ohio, Michigan, Indiana, and Illinois, and is being expanded into Texas and the Southwest through the pending Comerica acquisition.

Wealth management / Fifth Third Private Bank

Call 1-800-972-3030 and select the wealth management option, or visit 53.com/wealth. Fifth Third Private Bank serves high-net-worth clients with personalized financial planning, investments, and trust services.

Investor relations

Visit ir.53.com. Write to Fifth Third Bancorp, Investor Relations, 38 Fountain Square Plaza, Cincinnati, OH 45263. NASDAQ: FITB.

Media / press

Contact the Fifth Third Media Center through 53.com/media-center. Media inquiries can also be submitted through the corporate switchboard at (513) 579-5300.

Legal / subpoena

Serve Fifth Third Bancorp or Fifth Third Bank, National Association, 38 Fountain Square Plaza, Cincinnati, OH 45263. For subpoenas involving specific accounts, confirm which legal entity (holding company vs. the bank) applies to your case.

Phone Directory

Main Customer Service

1-800-972-3030 — All personal and small business banking inquiries. Mon–Fri 7am–8pm ET, Sat–Sun 8:30am–5pm ET.

Mortgage Customer Service

1-866-351-5353 — Existing mortgage and home equity accounts.

Fifth Third Center Branch (HQ Location)

(513) 579-5203 — The branch located at the headquarters building.

Corporate Headquarters Switchboard

(513) 579-5300 — Main corporate line at 38 Fountain Square Plaza. For investor, media, and corporate-level inquiries. Mon–Fri business hours.

Investor Relations

ir.53.com / 38 Fountain Square Plaza, Cincinnati, OH 45263

TTY / Hearing Impaired

1-800-868-8123

Corporate Headquarters Address

Principal executive office

Fifth Third Bancorp / Fifth Third Bank
Fifth Third Center
38 Fountain Square Plaza
Cincinnati, OH 45263
United States

Operations center

5050 Kingsley Drive, MD# 1MOCOP
Cincinnati, OH 45227

Major regional offices

• Chicago, IL: 222 W Adams Street, Suite 2500, Chicago, IL 60606
• Charlotte, NC: 101 S Tryon Street, Charlotte, NC 28280
• London, UK: 68 King William Street, London, EC4N 7HR (capital markets)
• San Francisco, CA: 275 Battery Street, Suite 1100, San Francisco, CA 94111

The Fifth Third Center at 38 Fountain Square Plaza has served as the bank’s registered principal executive office since 1969 and houses the CEO, Board of Directors, Investor Relations, Finance, and all senior corporate functions. The Fifth Third Center branch at the ground floor of this building is a customer-facing retail branch. The Kingsley Drive address in Cincinnati houses operations and back-office functions. The London office supports Fifth Third’s capital markets division.

How to Escalate a Complaint

1. Call customer service first — 1-800-972-3030. Document the date, rep name, and case reference number. For billing disputes, fee reversals, and account errors, ask specifically for a supervisor on the first call.
2. Use the secure message center in online banking — Log into 53.com and send a secure message through your account portal. Written secure messages create a timestamped record of your complaint that is logged internally and more likely to produce a documented response.
3. Visit your nearest Fifth Third branch and request the branch manager — Branch managers have direct authority to resolve most routine account, fee, and local service issues. Fifth Third operates 1,087 branches across 12 states — find yours at 53.com/locations.
4. Request the Fifth Third Executive Complaint Resolution team — When calling 1-800-972-3030, ask specifically to be escalated to the executive complaint resolution team or an executive customer relations representative. Fifth Third maintains a dedicated escalation channel for unresolved consumer complaints.
5. Send a certified letter to HQ — Write to Fifth Third Bancorp, Office of the President, 38 Fountain Square Plaza, Cincinnati, OH 45263. Include your account number, prior contact dates and rep names, and the specific resolution you are requesting.
6. File with the OCC — Fifth Third Bank is a nationally chartered bank regulated by the Office of the Comptroller of the Currency. File a consumer complaint at helpwithmybank.gov.
7. File with the CFPB — The Consumer Financial Protection Bureau handles consumer banking complaints. File at consumerfinance.gov/complaint. CFPB filings require Fifth Third to respond within 15 days.
8. File with the Federal Reserve — For complaints involving Fifth Third Bancorp as a bank holding company, file at federalreserve.gov/consumers/complaints.htm.
9. File with the BBB — Fifth Third Bank is listed with the BBB in Cincinnati at bbb.org.

Executive Leadership

Timothy N. (Tim) Spence — Chairman, President & CEO (CEO since July 5, 2022; Chairman since December 2023)

Spence is the current Chairman, President, and CEO of Fifth Third Bancorp — a triple title he has held since December 2023 when he was elected Chairman by the Board of Directors. He joined Fifth Third in 2015 as Chief Strategy Officer, was named President in October 2020, and succeeded Greg Carmichael as CEO on July 5, 2022. Before Fifth Third, he was a Partner at the global management consulting firm Oliver Wyman, where he advised major financial institutions on strategy, digital transformation, and risk. He also worked at two early-stage technology companies. He holds a bachelor’s degree with high honors from Colgate University. In 2018, American Banker named him Digital Banker of the Year — recognition driven by his early work championing Fifth Third’s digital transformation and the creation of Fifth Third Momentum® Banking, an award-winning product that integrates real-time spending insights, savings automation, and fee reduction tools for everyday banking customers. His strategic framework — dubbed “North Star” — prioritizes stability over profitability over growth, in that order. Under his leadership, Fifth Third has consistently beaten regional bank peers on operating efficiency and capital return metrics. In 2025, his total compensation was increased 9.3% to $11.1 million, driven primarily by a $1.7 million increase in stock awards following the Comerica acquisition announcement. He serves on the executive committees of the Ohio Business Roundtable and the supervisory board of The Clearing House, and is a founding member of Fifth Third’s Enterprise Diversity Leadership Council.

Bryan Preston — Chief Financial Officer

Preston serves as Fifth Third’s CFO, overseeing all financial reporting, treasury operations, capital planning, and investor relations. He works alongside Spence in executing the bank’s “North Star” financial framework — with a strong emphasis on disciplined expense management and positive operating leverage. Under his tenure, Fifth Third delivered a record adjusted efficiency ratio of 54.3% in Q4 2025 — an improvement of 50 basis points year-over-year — demonstrating strong cost control even as the bank grew revenue. He plays a lead role in the financial structuring of the $10.9 billion Comerica acquisition