Hyatt Hotels Headquarters Address, Corporate Office Location, and Contact Details

About

Hyatt Hotels Corporation is an American multinational hospitality company headquartered at 150 North Riverside Plaza, Chicago, Illinois, and publicly traded on the NYSE under the ticker H. Founded in 1957 by Jay Pritzker with the purchase of a single motel near Los Angeles International Airport, Hyatt has grown into one of the world’s largest hotel management and franchising companies. As of December 31, 2025, Hyatt’s portfolio encompasses 1,528 hotels and all-inclusive resorts totaling 372,763 rooms across 83 countries on six continents, operating under 35+ brands including Park Hyatt, Grand Hyatt, Hyatt Regency, Andaz, Thompson Hotels, Alila, Hyatt Place, and the all-inclusive Inclusive Collection brands such as Secrets, Dreams, and Zoëtry. For fiscal year 2025, Hyatt reported revenues of $7.1 billion and Adjusted EBITDA of $1.159 billion. The company operates an asset-light model focused on management and franchise fees rather than owned real estate. In February 2026, Hyatt made a significant governance transition — Executive Chairman Thomas J. Pritzker retired from the board following revelations about his ties with the late Jeffrey Epstein, and CEO Mark Hoplamazian was appointed Chairman simultaneously.

Quick Facts

Founded

1957

HQ

150 N Riverside Plaza, 8th Floor, Chicago, IL 60606

Industry

Hotel Management & Franchising / Hospitality

Ticker

NYSE: H

Chairman & CEO

Mark S. Hoplamazian (CEO since December 2006; Chairman since February 2026)

Revenue (FY2025)

$7.1 billion

Adjusted EBITDA (FY2025)

$1.159 billion

Net Income (FY2025)

$(52) million net loss (Adjusted Net Income: $209 million)

Gross Fees (FY2025)

$1.198 billion

Hotels & Resorts

1,528 across 83 countries

Rooms

372,763

Pipeline

~148,000 rooms under contract

Employees

~242,000 worldwide

World of Hyatt members

~63 million

HQ building size

263,000 sq ft (designed by Gensler, moved in 2017)

What Brings You Here? Find the Right Contact

Guest / hotel stay complaint or reservation

Call 1-800-233-1234 (World of Hyatt reservations and guest services) or 1-800-323-7249 (general corporate customer service). For issues with a specific hotel stay, contact the property directly first, then escalate to Hyatt Guest Relations.

World of Hyatt loyalty program — points, status, or account

Call 1-800-233-1234 or manage your account at world.hyatt.com. For points disputes or tier status issues, ask specifically for the World of Hyatt Member Services team.

Group bookings (10+ rooms)

Contact Hyatt Group Sales through the individual property or via the group booking portal at hyatt.com/groups. Group rates, meeting space, and event contracts are managed at the property level or through regional sales offices.

Corporate travel / business accounts (HyCare)

Contact Hyatt’s global sales team at hyatt.com/corporate-travel or through your company’s corporate travel manager. Hyatt negotiates preferred rates with corporate clients through the Global Sales team.

Franchisee / hotel owner inquiries

Contact Hyatt’s development and franchise team through hyatt.com/development. Hyatt’s asset-light model relies heavily on third-party hotel owners and franchise partners.

Media / press

Contact Hyatt’s global communications team through the newsroom at newsroom.hyatt.com or via the main Chicago corporate line at (312) 750-1234.

Ethics / compliance concerns

Email ethics@hyatt.com or use Hyatt’s anonymous Ethics Hotline. The Corporate Compliance Office can also be reached through the main corporate address.

Legal / subpoena

Serve Hyatt Hotels Corporation, 150 N Riverside Plaza, 8th Floor, Chicago, IL 60606.

Investor relations

Visit investors.hyatt.com or contact the IR team at the Chicago corporate office. NYSE ticker: H.

Phone Directory

World of Hyatt Reservations & Guest Services

1-800-233-1234 — Reservations, loyalty program inquiries, and general hotel guest support. Available 24/7.

Corporate Customer Service

1-800-323-7249 — For general corporate-level guest inquiries.

Corporate Headquarters (Chicago)

(312) 750-1234 — Main switchboard at 150 N Riverside Plaza. For corporate, media, franchise, and executive inquiries. Mon–Fri business hours.

BBB-listed corporate line

 (312) 955-0950 — Additional direct corporate line on record with the Chicago BBB.

Ethics Hotline

ethics@hyatt.com — For anonymous reporting of ethical concerns or compliance violations.

Corporate Headquarters Address

Principal office

Hyatt Hotels Corporation
150 North Riverside Plaza, 8th Floor
Chicago, IL 60606
United States

Note on alternate addresses in circulation

Some directories list Hyatt at 71 South Wacker Drive, Chicago — this is an outdated address. Hyatt moved to its current 263,000 sq ft office at 150 N Riverside Plaza in 2017, designed by Gensler to consolidate employees who had previously been spread across multiple Chicago locations.

Select regional offices

• Coral Gables, FL: 396 Alhambra Cir, Suite 788 (Americas regional operations)
• Paris, France: 5 Rue de la Paix (EAME regional office)
• Beijing, China: Suite 803, Hyundai Motor Tower, 38 Xianyoun Road
• Shanghai, China: Unit 3508, The Center, 989 Changle Rd

The Chicago HQ is a corporate office and does not handle in-person guest complaints or walk-in customer service. All guest matters should be handled by phone at 1-800-233-1234 or through your specific hotel property.

How to Escalate a Complaint

1. Contact the hotel property directly first — All Hyatt properties have a Guest Services team on-site. For issues during a stay, ask for the General Manager immediately. Most resolvable issues (room quality, billing errors, service failures) are handled fastest at the property level.
2. Call Hyatt Guest Relations — 1-800-233-1234. Ask specifically for Guest Relations (not general reservations). Have your stay confirmation number, property name, and dates ready. Document the rep name and any case reference number.
3. Submit a written complaint online — Use the feedback form at hyatt.com/en-US/hotel-support. Written submissions create a formal record routed to Hyatt’s central guest experience team.
4. Request World of Hyatt Member Advocate — If you are a World of Hyatt member, ask to speak with a Member Advocate. Loyalty members receive elevated escalation priority and dedicated resolution resources.
5. Send a certified letter to HQ — Write to Hyatt Hotels Corporation, Guest Relations, 150 N Riverside Plaza, 8th Floor, Chicago, IL 60606. Include your full name, confirmation number, property name, dates, prior contact details, and the specific resolution you are requesting.
6. File with the BBB — Hyatt Hotels Corp. is BBB Accredited (since January 2024) and listed under the Chicago, IL BBB chapter at bbb.org.
7. Email the Ethics Hotline for compliance-related concerns — If your complaint involves ethical violations, discrimination, or misconduct by a Hyatt employee or property, email ethics@hyatt.com or use the anonymous Ethics Hotline.

Executive Leadership

Mark S. Hoplamazian — President, CEO & Chairman (CEO since December 2006; Chairman since February 2026)

Hoplamazian is one of the longest-serving CEOs in the global hospitality industry. Before joining Hyatt, he spent 17 years at The Pritzker Organization (TPO), the Pritzker family’s private investment arm, ultimately serving as President. He joined Hyatt’s board in November 2006 and was named President and CEO that December. Over his nearly two-decade tenure, he has overseen Hyatt’s 2009 IPO on the NYSE, its transformation to an asset-light model, the acquisition of Apple Leisure Group (ALG) in 2021 for $2.7 billion which added the Inclusive Collection brands, and the 2025 acquisition of Playa Hotels & Resorts. In February 2026, following Thomas Pritzker’s board retirement, Hoplamazian was appointed Chairman — combining both roles. He holds a BA in economics from the University of Chicago and an MBA from the University of Chicago Booth School of Business. He was named Cornell’s 2025 Hospitality Icon of the Industry. Total annual compensation: ~$14.5M.

Joan Bottarini — Chief Financial Officer

Bottarini serves as Hyatt’s CFO, overseeing all financial planning, treasury, reporting, tax, and investor relations functions. She joined Hyatt in 2005 and has served in various senior finance roles across the company before being elevated to CFO. She plays a central role in managing Hyatt’s asset monetization strategy and capital allocation under the asset-light transformation.

Pete Sears — Group President, Americas

Leads Hyatt’s Americas operations — the company’s largest revenue-generating region — encompassing hotel management, franchise relationships, and regional development across North America, South America, and the Caribbean.

Marc Jacheet — Group President, Europe, Africa & Middle East (EAME)

Assumed the EAME Group President role effective July 1, 2025, overseeing Hyatt’s operations, development, and owner relationships across its European, African, and Middle Eastern hotel portfolio.

Thomas J. Pritzker — Former Executive Chairman (retired February 2026)

Pritzker is a member of the Pritzker family dynasty that founded Hyatt in 1957. He served as Executive Chairman for years before retiring from the board in February 2026 following public disclosures about his documented personal ties with the late Jeffrey Epstein and Ghislaine Maxwell. The Pritzker family retains significant economic interest in Hyatt through their ownership of Class B shares, giving them outsized voting control relative to their economic stake.