First Citizens Bank Headquarters Address, Corporate Office Location, and Contact Details

About

First Citizens Bank (formally First-Citizens Bank & Trust Company) is the wholly owned banking subsidiary of First Citizens BancShares, Inc., a publicly traded financial holding company headquartered in Raleigh, North Carolina, and listed on Nasdaq under the ticker FCNCA. Founded in 1898 in Smithfield, North Carolina, First Citizens has operated as a family-controlled institution across five generations of the Holding family. The bank operates 500+ branches across 30 states and offers retail banking, commercial banking, innovation banking, wealth management, and a nationwide direct bank platform. In March 2023, First Citizens made national headlines when it acquired the failed Silicon Valley Bank (SVB) from the FDIC — a transaction that doubled the bank’s total assets to approximately $200 billion and catapulted it into the top 20 US banks by assets. As of 2025, First Citizens BancShares holds approximately $220 billion in total assets.

Quick Facts

Founded

1898 (Smithfield, NC)

HQ

4300 Six Forks Road, Raleigh, NC 27609

Additional HQ address

First Citizens Center, 239 Fayetteville Street, Raleigh, NC 27601

Industry

Retail & Commercial Banking / Financial Services

Holding company

First Citizens BancShares, Inc. (Nasdaq: FCNCA)

Chairman & CEO

Frank B. Holding, Jr. (since January 2008)

President

Peter Bristow

Vice Chairwoman

Hope Bryant

Total assets

~$220 billion

Employees

~17,000+

Branches

500+ in 30 states

Chairman compensation

~$11.01M (FY2025)

What Brings You Here? Find the Right Contact

Personal banking customer — account, card, or loan issue

Call 1-888-FC-DIRECT (1-888-323-4732) for retail account inquiries, debit card issues, loan questions, and general customer support. Available 24/7 for basic account services.

Silicon Valley Bank (SVB) / innovation banking client

First Citizens operates SVB as a distinct commercial banking division under the First Citizens umbrella. SVB clients should contact their dedicated SVB relationship manager or call the SVB client services team at 1-800-774-7390.

Business or commercial banking

Call 1-888-323-4732 and select the business banking option, or visit firstcitizens.com/business for dedicated business support. Commercial clients should contact their assigned relationship manager directly.

Wealth management / private banking

Contact First Citizens Investor Services or your assigned wealth advisor through firstcitizens.com/personal/investing-and-retirement.

Investor relations

First Citizens BancShares trades on Nasdaq as FCNCA. IR inquiries can be directed to ir.firstcitizens.com or by mail to Investor Relations, First Citizens BancShares, Inc., 4300 Six Forks Rd, Raleigh, NC 27609.

Media / press

Contact First Citizens’ communications team through firstcitizens.com/about-us or via the main corporate switchboard at (919) 716-7050.

Legal / subpoena

Serve First-Citizens Bank & Trust Company, 4300 Six Forks Rd, Raleigh, NC 27609. For legal matters tied to the SVB division, also confirm the applicable jurisdiction with your filing court.

Phone Directory

Personal & Business Customer Service

1-888-FC-DIRECT (1-888-323-4732) — 24/7 for retail and business account support.

SVB Client Services

1-800-774-7390 — For Silicon Valley Bank clients and innovation banking inquiries.

Downtown Raleigh / First Citizens Center

(919) 716-7050 — Main corporate switchboard at 239 Fayetteville Street, Raleigh. Mon–Fri business hours.

TTY / Accessibility

711 relay — For hearing-impaired customers.

Corporate Headquarters Address

Principal executive office

First Citizens BancShares, Inc. / First-Citizens Bank & Trust Company
4300 Six Forks Road
Raleigh, NC 27609
United States

Downtown Raleigh branch & corporate offices (First Citizens Center)

239 Fayetteville Street
FCB Mail Code: 089
Raleigh, NC 27601

Both addresses are active corporate offices. The 4300 Six Forks Rd campus is the primary registered executive office and houses the majority of corporate operations. The 239 Fayetteville Street location is the flagship downtown Raleigh presence and is also accessible for in-branch banking services. Neither location operates as a walk-in corporate complaint resolution center — all customer service matters should be handled by calling 1-888-323-4732 or visiting the nearest branch.

How to Escalate a Complaint

1. Call customer service first — 1-888-323-4732. Document the date, rep name, and any reference or case number provided. For billing disputes and fee reversals, ask specifically for a supervisor on the first call.
2. Visit your nearest branch manager — For issues tied to a specific branch transaction, visit in person and request the Branch Manager. Branch managers have direct authority to resolve most local account issues and fee disputes on the spot.
3. Submit a written complaint online — Use the contact form at firstcitizens.com/about-us/contact-us. Written submissions are formally logged and routed to the appropriate customer resolution team under federal banking regulations.
4. Send a certified letter to HQ — Write to First-Citizens Bank & Trust Company, 4300 Six Forks Rd, Raleigh, NC 27609. Include your full name, account number, branch location if applicable, dates of prior contact, and the specific resolution you are requesting.
5. File with the OCC (Office of the Comptroller of the Currency) — First Citizens Bank operates under a national bank charter. The OCC is its primary federal regulator. File at helpwithmybank.gov. OCC complaints require the bank to formally investigate and respond.
6. File with the CFPB — The Consumer Financial Protection Bureau handles consumer banking complaints at consumerfinance.gov/complaint. CFPB filings require a formal bank response within 15 days.
7. File with the FDIC — Deposit insurance complaints and issues related to FDIC-insured accounts can be filed at fdic.gov/consumers/assistance.

Executive Leadership

Frank B. Holding, Jr. — Chairman & CEO, First Citizens BancShares & First-Citizens Bank & Trust Company (Chairman since February 2009; CEO since January 2008)

Holding is the fifth generation of his family to lead First Citizens Bank, a distinction that makes it one of the longest-running family-controlled major banking institutions in the United States. He earned a BA from the University of North Carolina at Chapel Hill and an MBA from the Wharton School of the University of Pennsylvania. Under his leadership, First Citizens has completed more than 20 FDIC-assisted acquisitions, most notably the March 2023 acquisition of Silicon Valley Bridge Bank — the most consequential banking failure since the 2008 financial crisis. That single deal added ~$110 billion in assets and moved First Citizens into the top 20 US banks. Holding personally owns approximately 12.1% of First Citizens BancShares’ Class B shares, valued at approximately $2.7 billion. In February 2026, he was appointed to the Federal Reserve Board of Governors’ Federal Advisory Council, representing the Fifth Federal Reserve District. Total compensation: ~$11.01M.

Peter Bristow — President & Director (tenure: 11+ years)

Bristow serves as President of First Citizens BancShares and is a member of the company’s Board of Directors. He oversees the bank’s daily operations, branch network, and business banking division. He is among the largest individual shareholders of the company, holding approximately 5.18% of shares valued at ~$1.2 billion. Total compensation: ~$6.57M.

Hope Bryant — Vice Chairwoman (tenure: 20+ years)

Bryant serves as Vice Chairwoman of First Citizens BancShares, one of the longest-serving members of the executive leadership team. She holds approximately 2.43% of the company’s shares, valued at approximately $540 million, and is among the senior-most figures in First Citizens’ governance structure. Total compensation: ~$6.55M.