Kohl’s Headquarters Address, Corporate Office Location, and Contact Details
Kohl’s Corporation is headquartered at N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051, northwest of Milwaukee. The corporate switchboard is (262) 703-7000, and customer service is 1-855-564-5748.
| Headquarters address | Kohl’s Corporation N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 United States |
|---|---|
| Corporate HQ phone | (262) 703-7000 |
| Customer service | 1-855-564-5748 |
| Website | kohls.com · corporate.kohls.com |
About Kohl’s
Kohl’s operates more than 1,100 department stores across 49 states, selling national brands, private labels, and home goods, with Sephora shops inside hundreds of locations. Maxwell Kohl founded the chain as a supermarket in 1946 and opened the first Kohl’s department store in 1962 in Brookfield, Wisconsin, and the company has kept its headquarters in the Milwaukee suburbs ever since.
Kohl’s Corporation trades on the New York Stock Exchange under the ticker KSS. The Menomonee Falls campus houses merchandising, digital, and corporate functions, while store matters are handled by each location. As a mid-cap retailer, the company has been a frequent subject of activist investor campaigns, which keeps corporate governance news in the headlines.
Kohl’s Phone Numbers and Contact Directory
| Customer service | 1-855-564-5748 |
| Kohl’s Card (Citi) | 1-800-564-5740 |
| Corporate switchboard | (262) 703-7000 |
What Brings You Here? Find the Right Contact
- Order, return, or store experience: call 1-855-564-5748 or use the kohls.com chat for a written record.
- Kohl’s Card or Kohl’s Cash question: contact the card issuer (Citi) at the number on your card, or start at kohls.com.
- Amazon returns at Kohl’s: the store handles these directly; bring the QR code from your Amazon account.
- Vendor or brand partnership: route through corporate.kohls.com vendor contacts.
- Careers: apply at careers.kohls.com; store hiring is local.
- Media or investor inquiries: use corporate.kohls.com contacts.
Kohl’s Corporate Headquarters and Office Addresses
Corporate headquarters
Kohl’s Corporation
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
United States
Founding roots
Brookfield, WI: first Kohl’s department store (1962)
The Menomonee Falls campus sits in Milwaukee’s northwestern suburbs, close to the chain’s Wisconsin retail heartland. Merchandising, e-commerce, finance, and executive teams all work there, while more than 1,100 stores operate under regional district management.
How to Escalate a Complaint to Kohl’s Corporate
- Call customer service first. Use the published support number (1-855-564-5748) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Kohl’s Corporation, N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The Wisconsin AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the Kohl’s corporate office?
Kohl’s Corporation is headquartered at N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051. The switchboard is (262) 703-7000, and customer service is 1-855-564-5748.
What is the Kohl’s customer service phone number?
Call 1-855-564-5748 for orders, returns, and store questions . Kohl’s Card questions go to Citi at the number printed on your card.
Who owns Kohl’s?
Kohl’s is a publicly traded company (NYSE: KSS) with no controlling owner. It began as a Wisconsin supermarket chain founded by Maxwell Kohl in 1946.
Is Kohl’s headquartered in Milwaukee?
The headquarters is in Menomonee Falls, a suburb northwest of Milwaukee. Directories that list Milwaukee are referring to the same metropolitan area.
How do I file a complaint with Kohl’s corporate?
Call 1-855-564-5748 and record the case number, then escalate by certified letter to Kohl’s Corporation, N56 W17000 Ridgewood Drive, Menomonee Falls, WI 53051. Unresolved issues can go to the FTC, the Wisconsin Attorney General, or the BBB.
Does Kohl’s accept Amazon returns?
Yes. Most Kohl’s stores accept Amazon returns with the QR code from your Amazon account, and the store staff handle the process directly.