Duluth Trading Company Headquarters Address, Corporate Office Location, and Contact Details

About

Duluth Trading Company (formally Duluth Holdings, Inc., Nasdaq: DLTH) is a multichannel lifestyle apparel and workwear brand headquartered at 201 E Front Street, Mount Horeb, Wisconsin. Founded in 1989 — with its first headquarters literally established on a barge in Duluth, Minnesota — the company pioneered the direct-to-consumer workwear catalog model before going public in 2015. In May 2025, Stephanie Pugliese returned as President and CEO for a second stint, having previously led the company from 2015 to 2019 through its IPO while doubling revenues; Heena Agrawal serves as CFO.

FY2025 Q4 net sales were $215.9 million (down 10.5% YoY) with net income of $7.8 million — a $13.4 million improvement over the prior year’s net loss — as gross margin expanded 890 basis points to 53.0% and year-end inventory dropped 21.1%. Full-year FY2025 generated positive free cash flow of $16.6 million, and the company guides FY2026 net sales of $540M–$560M with $26–$30M adjusted EBITDA under Pugliese’s renewed focus on margin and inventory discipline. The BBB lists 100 W Main Street for Duluth Trading — that is the flagship retail store address; the confirmed corporate HQ per LinkedIn primary, ZoomInfo, and Craft.co is 201 E Front Street.

Quick Facts

Legal Name

Duluth Holdings, Inc. (dba Duluth Trading Company)

Founded

1989 (first HQ on a barge in Duluth, MN)

HQ

201 E Front Street, Mount Horeb, WI 53572

Secondary Office

170 Countryside Drive, Belleville, WI 53508

Ticker: Nasdaq

DLTH

President & CEO

Stephanie Pugliese (returned May 2025)

CFO

Heena Agrawal

Q4 FY2025 Net Sales

$215.9 million 

Q4 Gross Margin

53.0% (+890 bps) 

FY2026 Net Sales Outlook

$540M–$560M

Stores

65+ retail locations + DTC online/catalog

What Brings You Here? Find the Right Contact

Order / delivery / return / refund

Call 1-866-300-9719 — Mon–Fri 7am–9pm CST, Sat 7am–7pm CST, Sun 10am–4pm CST. BBB and PissedConsumer reviews flag return processing delays as the most common complaint — some reviewers reported 5-week backlogs. Always get a case or tracking reference number when submitting a return.

No Bull Guarantee / warranty

Duluth Trading’s No Bull Guarantee covers any product for a full refund or exchange if you’re not satisfied — call 1-866-300-9719 to initiate.

Corporate escalation

BBB profile names Theresia Charley (Senior Manager), Brenda Pann (Customer Service Specialist), and Susan Agresta (Customer Care Supervisor) as the Mount Horeb escalation contacts — certified correspondence addressed to them is the most effective escalation path.

Investor relations

Nasdaq: DLTH — Q4 FY2025 results announced March 19, 2026.

Legal / subpoena

Serve Duluth Holdings, Inc. (Delaware corporation) at 201 E Front Street, Mount Horeb, WI 53572.

Phone Directory

Customer Service

1-866-300-9719 — Mon–Fri 7am–9pm, Sat 7am–7pm, Sun 10am–4pm CST

Corporate HQ

(608) 424-1544

Fax

(888) 950-3199

Flagship Store (retail, NOT HQ)

(608) 437-8655 — 100 W Main St

Customer Service Online

duluthtrading.com/customer-service

Corporate Headquarters Address

Duluth Holdings, Inc. (Duluth Trading Company)

201 E Front Street
Mount Horeb, WI 53572

Secondary Operations Office

170 Countryside Drive, Belleville, WI 53508

How to Escalate a Complaint

1. Call 1-866-300-9719 and ask for a supervisor. For return delays, ask for a confirmed processing timeline in writing and get a case reference number.
2. Write certified mail to Duluth Holdings, Inc., Attn: Theresia Charley (Senior Manager), 201 E Front Street, Mount Horeb, WI 53572 — include order number, all prior case numbers, and dates.
3. File with the BBB. Duluth Trading is BBB Accredited since 2008 under the Mount Horeb, WI chapter — filings prompt direct executive-level responses and have a strong resolution track record.
4. Dispute with your credit card under FCBA for unfulfilled orders and unissued promised refunds — chargebacks trigger immediate internal escalation.
5. File with Wisconsin DATCP at datcp.wi.gov or 1-800-422-7128 — Wisconsin’s consumer protection authority for Wisconsin-based businesses.
6. File with the FTC at reportfraud.ftc.gov for deceptive guarantee advertising.