Shake Shack Headquarters Address, Corporate Office Location, and Contact Details

About

Shake Shack Inc. is an American fast casual restaurant chain headquartered at 225 Varick Street, Suite 301, New York, NY 10014 in the Hudson Square neighborhood, home to its corporate offices and Innovation Kitchen. Started as a hot dog cart in Madison Square Park in 2001 and incorporated as a restaurant in 2004, Shake Shack trades on the NYSE under SHAK, generates $1.2B+ in annual revenue, and is led by CEO Rob Lynch.

Quick Facts

Founded

2004 (New York, NY)

Industry

Fast casual restaurants

HQ Address

225 Varick Street, Suite 301, New York, NY 10014

NYSE Ticker

SHAK

CEO

Rob Lynch

Revenue

$1.2B+ annually

Corporate Phone

(646) 747-7200

Customer Service

1-800-797-1005

What Brings You Here? Find the Right Contact

Shake Shack customer — food quality, order, or billing complaint

Use the feedback form at shakeshack.com/contact or speak with the Shack manager directly at the location where the issue occurred.

Shake Shack catering or events inquiry

For catering, private events, and group orders, visit shakeshack.com/catering or contact your local Shack.

Shake Shack franchise / licensing inquiry

Shake Shack operates a licensing model for non-US markets. For international licensing inquiries, contact via shakeshack.com/contact.

Investor relations (NYSE: SHAK)

Email investor@shakeshack.com, call (844) 742-2504, or write to Shake Shack Inc., Investor Relations, 225 Varick Street, Suite 301, New York, NY 10014.

Legal / subpoena

Serve Shake Shack Inc., 225 Varick Street, Suite 301, New York, NY 10014. Confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov (incorporated in Delaware).

Phone & Contact Directory

Customer service

1-800-797-1005

Corporate phone

(646) 747-7200

Investor relations

(844) 742-2504

Investor email

investor@shakeshack.com

Website

shakeshack.com

Corporate Headquarters & Office Addresses

Principal HQ

225 Varick Street, Suite 301, New York, NY 10014

Union Square Office

24 Union Square East, Floor 5, New York, NY 10003

Atlanta Office

The Battery Atlanta, Cobb County, GA (opened 2025)

How to Escalate a Complaint

1. Speak with the Shack manager — For food quality or in-store experience issues, the location manager is the fastest resolution path.
2. Call 1-800-797-1005 — Shake Shack’s customer service line for escalations beyond the location level.
3. Use shakeshack.com/contact — Submit documented written complaints for a formal tracked response.
4. Mail to the New York HQ — Write to Shake Shack Inc., Customer Relations, 225 Varick Street, Suite 301, New York, NY 10014.
5. File with the New York AG — The NY AG’s consumer protection bureau at ag.ny.gov handles complaints for New York-based companies.
6. File with the FTC — For deceptive advertising or unfair billing practices, file at ftc.gov/complaint.
7. File with the SEC — For NYSE: SHAK securities concerns, file at sec.gov/tcr.
8. File with the BBB — Shake Shack Inc. is listed with the BBB (New York, NY). File at bbb.org