United States Postal Service Headquarters Address, Corporate Office Location, and Contact Details

About

The United States Postal Service (USPS) is an independent agency of the executive branch of the United States federal government, responsible for providing postal services across all 50 states, US territories, and military installations worldwide. USPS is headquartered at 475 L’Enfant Plaza SW, Washington, DC 20260 — a building it has occupied since 1973, located a few blocks south of the National Mall and not far from the White House. Unlike most federal agencies, USPS is self-funded and does not receive direct taxpayer appropriations; it operates through revenue generated from postage, shipping services, and postal products. For fiscal year 2025 (ending September 30, 2025), USPS reported total operating revenue of $80.5 billion — a 1.2% increase over the prior year — but posted a net loss of $9.0 billion, primarily driven by declining First-Class Mail volume and heavy legacy infrastructure costs. USPS employs approximately 640,000 career and non-career employees, making it one of the largest civilian employers in the United States. In July 2025, David Steiner — former CEO of Waste Management and former FedEx board member — was sworn in as the 76th Postmaster General, succeeding Louis DeJoy who resigned in March 2025. USPS is currently under political and operational pressure from the DOGE (Department of Government Efficiency) initiative and faces ongoing debate about its financial structure and service model.

Address correction note: Some older directories, including the source site, list USPS at 900 Brentwood Road NE, Washington, DC 20066 — which is a USPS processing and distribution facility, not the principal executive headquarters. The correct HQ address is 475 L’Enfant Plaza SW, Washington, DC 20260.

Quick Facts

Founded

July 1, 1971 (successor to the US Post Office Department, est. 1775)

HQ

475 L’Enfant Plaza SW, Washington, DC 20260

Industry

Postal Services / Federal Independent Agency

Type

Independent federal establishment (not a Cabinet-level agency)

Postmaster General & CEO

David Steiner (76th PMG, since July 15, 2025)

Deputy PMG & Chief HR Officer

Doug Tulino (Acting PMG March–July 2025)

CFO

Luke Grossmann

Operating Revenue (FY2025)

$80.5 billion

Net Loss (FY2025)

$9.0 billion

Controllable Loss (FY2025)

$2.7 billion

Employees

~640,000

Post Offices / Retail Locations

~31,000+

Daily mail & packages delivered

~128 million

Addresses served

~167 million delivery points

Regulatory body

Postal Regulatory Commission (PRC)

What Brings You Here? Find the Right Contact

Missing mail, delayed delivery, or lost package

Call 1-800-ASK-USPS (1-800-275-8777) or submit a mail search request at tools.usps.com/go/TrackConfirmAction. For packages, use your tracking number to file a Missing Mail search. Available 24/7 via automated service; live agents available Mon–Fri 8am–8:30pm ET, Sat 8am–6pm ET.

Package tracking

Track online at usps.com/track or call 1-800-222-1811 (Tracking Helpline). Enter your tracking number at usps.com for real-time updates.

Hold mail / address change / PO box

Manage all at usps.com or call 1-800-275-8777. Address changes can be processed online at moversguide.usps.com.

File a claim for damaged or lost insured mail

Visit usps.com/help/claims.htm or call 1-800-275-8777. Priority Mail Express, Priority Mail, and insured packages are eligible for claims. Keep original packaging and documentation.

Consumer Advocate (formal complaint escalation)

Write to: USPS Office of the Consumer Advocate, 475 L’Enfant Plaza SW, Room 4131, Washington, DC 20260-5601, or via the PRC’s consumer complaint portal at prc.gov/postal-service-information-and-contacts.

Business / commercial mail accounts (permits, bulk mail)

Contact your local Business Mail Entry Unit (BMEU) or visit usps.com/business. Large commercial mailers typically work through assigned USPS account representatives.

Postal Inspector (mail fraud, theft, identity theft)

Contact the US Postal Inspection Service — USPS’s law enforcement arm — at 1-877-876-2455 or postalinspectors.uspis.gov. Mail theft and mail fraud are federal crimes.

Media / press

Contact USPS Communications through the USPS Newsroom at about.usps.com/newsroom.

Investor / bond holders

USPS issues federally backed debt. Inquiries about USPS bonds and debt obligations can be directed to the USPS Treasury department at 475 L’Enfant Plaza SW, Washington, DC 20260.

Legal / subpoena

Serve United States Postal Service, 475 L’Enfant Plaza SW, Washington, DC 20260. Legal matters involving USPS are handled through the US Attorney’s Office for the relevant district in coordination with the USPS Law Department. Note: As a federal agency, USPS has sovereign immunity except where explicitly waived under the Federal Tort Claims Act.

Phone Directory

Main Customer Service

1-800-ASK-USPS (1-800-275-8777) — Available 24/7 automated; live agents Mon–Fri 8am–8:30pm ET, Sat 8am–6pm ET.

Package Tracking

1-800-222-1811 — Dedicated tracking helpline.

TTY / Hearing Impaired

1-800-877-8339

US Postal Inspection Service (mail crime)

1-877-876-2455

Corporate Headquarters Switchboard

(202) 268-2000 — Main switchboard at 475 L’Enfant Plaza SW. For media, business, and corporate-level inquiries. Mon–Fri business hours.

Corporate Headquarters Address

Principal executive office (current — since 1973)

United States Postal Service
475 L’Enfant Plaza SW
Washington, DC 20260
United States

Office of the Consumer Advocate (formal written complaints)

USPS Office of the Consumer Advocate
475 L’Enfant Plaza SW, Room 4131
Washington, DC 20260-5601

Processing & Distribution facility (NOT headquarters — listed incorrectly in some directories)

900 Brentwood Road NE
Washington, DC 20066-9998

The 475 L’Enfant Plaza SW building houses the Postmaster General, Deputy PMG, CFO, and all principal executive and corporate functions. It is not open to the public as a retail post office or customer service walk-in center. All retail postal services are handled at local post offices — find your nearest location at tools.usps.com/find-location.htm.

How to Escalate a Complaint

1. Call customer service first — 1-800-275-8777. Document the date, representative name, and any case or ticket number. For lost or delayed mail, file a Missing Mail search online at tools.usps.com.
2. File a complaint with your local Post Office or Postmaster — For delivery issues specific to your carrier or route, contact your local post office directly. Ask for the Postmaster of that facility. Branch-level postmasters have direct authority to investigate and resolve local delivery issues.
3. File a complaint online at usps.com — Submit through the USPS Help Center at usps.com/help/contact-us.htm. Written submissions are logged in USPS’s national complaint database.
4. Contact the USPS Office of the Consumer Advocate — For unresolved complaints, write to: USPS Office of the Consumer Advocate, 475 L’Enfant Plaza SW, Room 4131, Washington, DC 20260-5601. This office exists specifically to handle consumer escalations that ordinary customer service channels could not resolve.
5. File with the Postal Regulatory Commission (PRC) — The PRC is an independent federal agency that oversees USPS rates, services, and consumer complaints. File at prc.gov/postal-service-information-and-contacts. The PRC does not have enforcement authority over individual complaints but can escalate systemic service failures to USPS management.
6. Contact your US Representative or Senator — Members of Congress have dedicated constituent services staff and direct lines to USPS management. Congressional inquiries from a sitting legislator typically receive faster and more substantive responses than ordinary consumer escalations.
7. Contact the USPS Inspector General (OIG) — For complaints involving waste, fraud, abuse, or USPS employee misconduct, file with the USPS Office of Inspector General at uspsoig.gov or call 1-888-877-7644.

Executive Leadership

David Steiner — 76th Postmaster General & CEO (since July 15, 2025)

Steiner is the 76th Postmaster General of the United States, appointed by the USPS Board of Governors and sworn in on July 15, 2025. He succeeds Louis DeJoy, who served from 2020 to March 2025, and Acting PMG Doug Tulino who bridged the gap. Steiner is a notable departure from traditional postal leadership: he served as CEO of Waste Management, Inc. from 2004 to 2012, where he led one of the largest waste and environmental services companies in North America, and most recently served on the board of FedEx — a major USPS competitor — from which he stepped down prior to assuming the PMG role. His appointment by the Board — which worked with executive search firm Egon Zehnder — generated significant attention given his FedEx connection. Unlike most senior federal positions, the Postmaster General does not require Senate confirmation; the Board of Governors holds full appointment authority. The selection was notable as USPS faces pressure from the DOGE initiative, with high-level meetings between the White House, Treasury, and USPS leadership underway regarding potential privatization or structural reform of the agency. Steiner’s mandate is to pursue financial sustainability amid a projected FY2026 net loss of $8.1 billion.

Doug Tulino — Deputy Postmaster General & Chief Human Resources Officer

Tulino served as Acting Postmaster General from March 2025 through July 2025 following Louis DeJoy’s resignation, then returned to his permanent role as DPMG and CHRO. He oversees human resources, labor relations, and workforce strategy for USPS’s 640,000-employee workforce — one of the most complex labor environments in the US, covering multiple collective bargaining agreements with the American Postal Workers Union (APWU), the National Association of Letter Carriers (NALC), and other postal unions.

Luke Grossmann — Chief Financial Officer

Grossmann serves as USPS CFO, overseeing all financial planning, reporting, treasury, and capital management. He has been a vocal spokesperson on USPS’s financial challenges, noting in FY2025 results that USPS faces “mandated cost structure” pressures and is focused on growing the USPS Ground Advantage package business, creating operational efficiencies, and developing pricing strategies to move toward financial sustainability. Under his watch, USPS reported an $80.5 billion revenue year while sustaining a $9 billion net loss — a paradox driven primarily by non-cash legacy benefit obligations and declining mail volume.

Louis DeJoy — Former Postmaster General (June 2020 – March 2025)

DeJoy served as the 75th Postmaster General and was the architect of the “Delivering for America” 10-year plan — a sweeping modernization initiative launched in 2021 to consolidate USPS’s processing network, standardize delivery service windows, invest in an electric vehicle fleet, and pursue financial self-sufficiency. He resigned in March 2025, and his plan’s legacy remains contested: it reduced some operational costs but also triggered widespread customer complaints about slower mail delivery during its rollout