Bank Of America Headquarters Address, Corporate Office Location, and Contact Details

About

Bank of America Corporation is an American multinational investment bank and financial services holding company headquartered at the Bank of America Corporate Center in Charlotte, North Carolina. It is the second-largest bank in the United States by total assets, trailing only JPMorgan Chase. Bank of America serves approximately 69 million consumer and small business clients through approximately 3,700 retail financial centers and 15,000 ATMs, and operates in all 50 US states as well as 35+ countries globally. For full-year 2025, the bank reported total revenue of $113.1 billion, net income of $30.5 billion — up 13% year-over-year — and total assets of $3.41 trillion as of Q4 2025. The company operates through four primary business segments: Consumer Banking, Global Wealth & Investment Management (including Merrill and Bank of America Private Bank), Global Banking, and Global Markets.

Succession planning note: In September 2025, long-serving CEO Brian Moynihan — who has led the bank since 2010 — named Dean Athanasia and Jim DeMare as Co-Presidents of Bank of America in a widely watched succession planning move. Moynihan publicly stated his intention to remain CEO through 2030

Quick Facts

Founded

1904 (as Bank of Italy, San Francisco; predecessor to BankAmerica)

HQ

Bank of America Corporate Center, 100 North Tryon Street, Charlotte, NC 28255

Industry

Retail & Commercial Banking / Investment Banking / Wealth Management

NYSE Ticker

BAC

Chair & CEO

Brian T. Moynihan (CEO since January 2010; Chairman since October 2014)

Co-Presidents

Dean Athanasia & Jim DeMare (since September 2025)

CFO

Alastair Borthwick, EVP (since September 2025)

Full-Year Revenue (2025)

$113.1 billion

Net Income (FY2025)

$30.5 billion

Total Assets (Q4 2025)

$3.41 trillion

Total Deposits (Q4 2025)

$2.02 trillion

Employees

213,000+

Consumer & Business Clients

69 million+

Retail Financial Centers

~3,700

ATMs

~15,000

Countries

35+

What Brings You Here? Find the Right Contact

Personal banking customer — account, card, or loan issue

Call 1-800-432-1000 (main customer service line). Available Mon–Fri 8am–11pm ET, Sat–Sun 8am–8pm ET. Manage your account 24/7 online at bankofamerica.com or through the BofA mobile app.

Credit card billing inquiries

Write to Bank of America, PO Box 982234, El Paso, TX 79998-2234. For phone support on credit card issues, call the number on the back of your card or 1-800-432-1000.

Mortgage / home loan

Call 1-800-669-6650 for mortgage assistance or visit bankofamerica.com/mortgage for home loan inquiries, payment issues, and loan modifications.

Small business banking

Call 1-800-432-1000 and select the small business option, or visit bankofamerica.com/smallbusiness. Dedicated small business specialists are available during business hours.

Merrill Lynch wealth management

Call 1-800-MERRILL (1-800-637-7455) or visit merrilledge.com. For self-directed Merrill Edge accounts, the same line applies. High-net-worth clients with dedicated advisers should contact their Merrill adviser directly.

Bank of America Private Bank

For ultra-high-net-worth clients (typically $3M+ in investable assets), contact through your assigned private banker or call 1-800-432-1000 and ask for Private Bank.

Corporate & investment banking

Contact BofA Securities through business.bofa.com or the regional office nearest you. New York: One Bryant Park, (212) 449-1000.

Investor relations

Visit investor.bankofamerica.com or contact Investor Relations, Bank of America Corporation, 100 North Tryon Street, Charlotte, NC 28255. NYSE: BAC.

Contact the Board of Directors

Write to the independent members of the Board at Bank of America Corporation, Board of Directors (Independent), Attention: Corporate Secretary, NC1-007-56-06, 100 North Tryon Street, Charlotte, NC 28255.

Media / press

Contact BofA’s communications team via newsroom.bankofamerica.com or through the main Charlotte corporate line.

Legal / subpoena

Serve Bank of America Corporation, 100 North Tryon Street, Charlotte, NC 28255. For mailing purposes involving legal correspondence, confirm the specific entity (BofA Corp vs. Bank of America N.A.) with your filing court.

Phone Directory

Main Customer Service

1-800-432-1000 — General banking, account inquiries, card support. Mon–Fri 8am–11pm ET, Sat–Sun 8am–8pm ET.

TTY/TDD (Hearing Impaired)

1-800-288-4408

Spanish Language Helpline

1-800-688-6086

Merrill Lynch / Merrill Edge

1-800-637-7455 — Wealth management and investment accounts.

Mortgage Assistance

1-800-669-6650

Corporate Headquarters (Charlotte)

(704) 386-5681 — Main switchboard at Bank of America Corporate Center. For corporate-level inquiries.

Mailing Addresses by Purpose

General correspondence

Bank of America, PO Box 25118, Tampa, FL 33622-5118

Credit card billing

Bank of America, PO Box 982234, El Paso, TX 79998-2234

Card type inquiries

Bank of America, PO Box 53132, Phoenix, AZ 85027-3132

Express overnight payments

Payment Services, 900 Samoset Drive, DE5-023-03-02, Newark, DE 19713-6000

Corporate Headquarters Address

Principal executive office

Bank of America Corporation
Bank of America Corporate Center
100 North Tryon Street
Charlotte, NC 28255
United States

The Bank of America Corporate Center is a 60-story, 871-ft skyscraper completed in 1992 and remains one of the tallest buildings in the southeastern United States. It is the registered principal executive office of Bank of America Corporation and houses the CEO, senior leadership team, and key corporate functions. The building is not a retail branch and does not handle walk-in customer service.

Major US offices

• New York, NY: One Bryant Park, NY 10036 (investment banking hub)
• Chicago, IL: 135 S LaSalle Street, IL 60603
• San Francisco, CA: 315 Montgomery Street, CA 94104
• Miami, FL: 701 Brickell Avenue, FL 33131
• Plano, TX: 7105 Corporate Dr, TX 75024
• Addison, TX: 16001 Dallas Pkwy, TX 75001

London, UK office

Bank of America Financial Centre, 2 King Edward Street, London, EC1A 1HQ

How to Escalate a Complaint

1. Call customer service first — 1-800-432-1000. Document the date, rep name, and case or reference number. For billing disputes, fee reversals, or account errors, ask specifically for a supervisor on the first call.
2. Use online banking messaging for a written record — Log into bankofamerica.com or the BofA mobile app and use the secure message center. Written records via secure message are logged internally and are more likely to result in documented responses than phone calls.
3. Visit your nearest financial center and request a manager — For branch-related issues, visit in person and ask for the Financial Center Manager. They have direct authority to resolve most local account, fee, and service issues on the spot.
4. Request the Office of the President / Executive Customer Relations — When calling 1-800-432-1000, ask specifically to be transferred to the Executive Customer Relations team or Office of the President. Bank of America maintains a dedicated executive escalation process for unresolved complaints.
5. Send a certified letter to HQ — Write to Bank of America Corporation, Office of the President, 100 North Tryon Street, Charlotte, NC 28255. Include your account number, prior contact dates and rep names, and the specific resolution you are requesting.
6. File with the OCC — As a nationally chartered bank, Bank of America N.A. is regulated by the Office of the Comptroller of the Currency. File at helpwithmybank.gov. The OCC requires a formal investigation and response.
7. File with the CFPB — The Consumer Financial Protection Bureau handles consumer banking complaints at consumerfinance.gov/complaint. CFPB filings require Bank of America to respond within 15 days. Bank of America is one of the most-complained-about banks in the CFPB database given its scale.
8. File with the Federal Reserve — For complaints about state-chartered bank subsidiaries or holding company conduct, file with the Federal Reserve at federalreserve.gov/consumers/complaints.htm.
9. File with the BBB — Bank of America is listed with the BBB in Charlotte, NC at bbb.org.

Executive Leadership

Brian T. Moynihan — Chair of the Board & CEO (CEO since January 2010; Chairman since October 2014)

Moynihan is one of the longest-serving CEOs of any major US bank. He joined Bank of America in 2004 through the FleetBoston Financial acquisition, where he had been General Counsel. He rose through the ranks leading Consumer & Small Business Banking, Global Wealth & Investment Management, and Global Banking before being named CEO in January 2010 — inheriting the bank at the height of its post-financial-crisis challenges, including $45 billion in federal bailout repayments and massive mortgage-related litigation. Under his 15-year tenure, he has repositioned the bank around “Responsible Growth,” paid down the TARP funds, and delivered consistent shareholder returns. In September 2025, he named two Co-Presidents as part of a transparent succession planning process, while publicly committing to remain CEO through the decade. He holds a BA from Brown University and a JD from Notre Dame Law School. Age 66. CEO email: brian.t.moynihan@bankofamerica.com.

Dean Athanasia — Co-President (since September 2025)

Athanasia leads Consumer Banking — Bank of America’s largest business segment by client count — overseeing retail banking across 3,700+ financial centers, small business banking, and consumer lending. He has been at Bank of America for over 30 years, holding leadership positions across consumer and wealth management before his elevation to Co-President. His promotion is widely viewed as placing him among the frontrunners to eventually succeed Moynihan.

Jim DeMare — Co-President (since September 2025)

DeMare leads Global Markets — the trading and sales division that delivered a record 15 consecutive quarters of year-over-year revenue growth through 2025. A 25+ year BofA veteran, he has built one of the strongest global equities and fixed income franchises on Wall Street. His elevation to Co-President alongside Athanasia sets up a visible internal succession race as Moynihan plans his eventual transition.

Alastair Borthwick — Executive Vice President & CFO (since September 2025)

Borthwick was elevated to EVP and continues as CFO following the September 2025 leadership restructuring. He oversees all financial reporting, treasury, tax, and investor relations, and serves as a strategic advisor to the management team. He joined Bank of America in 2005 and has served as CFO since 2021.

Lindsay Hans — President, Merrill Wealth Management

Oversees the Merrill Lynch wealth management franchise, including Merrill Financial Advisers across the US, serving clients with brokerage, investment, and financial planning services. Merrill is one of the largest retail brokerage platforms in the US by assets under management.