Hilton Hotels & Resorts Headquarters Address, Corporate Office Location, and Contact Details

About

Hilton Worldwide Holdings Inc. (NYSE: HLT) is one of the world’s largest and most recognized hospitality companies, with its global headquarters at 7930 Jones Branch Drive, McLean, Virginia 22102 — in the Tysons/McLean area of Northern Virginia’s Fairfax County, approximately 10 miles west of Washington, D.C. Hilton was founded by Conrad Nicholson Hilton on May 31, 1919, when he purchased the Mobley Hotel in Cisco, Texas — beginning a hospitality empire that would grow over more than a century into one of the most iconic brands in global travel. The company’s portfolio today spans 24 distinct hotel brands including Hilton Hotels & Resorts (flagship full-service), Waldorf Astoria, LXR Hotels & Resorts, Conrad Hotels & Resorts, Curio Collection, DoubleTree, Embassy Suites, Hilton Garden Inn, Hampton Inn, Homewood Suites, Home2 Suites, Tru by Hilton, and Tapestry Collection — spanning luxury, full-service, lifestyle, focused-service, and extended-stay segments. Hilton operates or franchises 8,400+ properties with more than 1.25 million rooms in 140 countries and territories, having welcomed over 3 billion guests in its more than 100-year history. The company relocated its global headquarters from Beverly Hills, California (9336 Civic Center Drive) to its current McLean, Virginia address following its 2013 IPO re-listing on the NYSE (having been taken private by Blackstone Group in 2007 for $26 billion and relisted in 2013 in what was then the largest hotel IPO in history). President and CEO Christopher J. Nassetta has led Hilton since 2007. Hilton’s Honors loyalty program — Hilton Honors — has over 200 million members globally, making it one of the largest hotel loyalty programs in the world.

Quick Facts

Founded

May 31, 1919 (Cisco, TX, by Conrad Hilton)

HQ

7930 Jones Branch Drive, Suite 1100, McLean, VA 22102

HQ phone

(703) 883-1000

Customer service / Reservations

1-800-445-8667 (1-800-HILTONS)

International

1-800-774-1500

NYSE ticker

HLT

President & CEO

Christopher J. Nassetta (since 2007)

Portfolio

8,400+ hotels, 24 brands, 1.25M+ rooms in 140 countries

Loyalty program

Hilton Honors — 200M+ members

What Brings You Here? Find the Right Contact

Hilton Honors member — points dispute or account issue

Call 1-800-445-8667 or log in at hilton.com/en/hilton-honors. For Honors points posting errors, tier status disputes, or account security issues, Hilton Honors customer service handles all loyalty program inquiries. Diamond and Gold members receive priority service.

Hotel stay complaint — service, billing, or room quality

For complaints about a specific Hilton property — billing errors, service failures, or room quality — contact the hotel’s General Manager directly first. If unresolved, call 1-800-445-8667 and request Hilton’s customer care team to escalate to the property’s regional operations team.

Hilton Honors points or travel package complaint

For Hilton Honors point redemption issues, travel package disputes, or promotional offer complaints, call 1-800-445-8667. Hilton’s Honors team has authority to restore points, issue goodwill credits, and reverse erroneous charges.

Hotel development / franchise inquiry

Hilton operates primarily under a franchise and management contract model. For franchise development inquiries, contact Hilton’s Development team through hilton.com/en/corporate/contact-us or write to the McLean HQ at 7930 Jones Branch Drive.

Investor relations

Visit ir.hilton.com or write to Hilton Worldwide Holdings Inc., Investor Relations, 7930 Jones Branch Drive, McLean, VA 22102.

Media / press

Contact Hilton Communications through newsroom.hilton.com or the McLean HQ at (703) 883-1000.

Legal / subpoena

Serve Hilton Worldwide Holdings Inc., 7930 Jones Branch Drive, McLean, VA 22102. Hilton is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.

Phone & Contact Directory

Customer Service / Reservations

1-800-445-8667 (1-800-HILTONS)

International Reservations

1-800-774-1500

Corporate HQ / Switchboard

(703) 883-1000

Memphis Operations Center

+1 (901) 374-5000

Website

hilton.com

Hilton Honors

hilton.com/en/hilton-honors

Investor relations

ir.hilton.com

Newsroom

newsroom.hilton.com

Corporate Headquarters & Office Addresses

Principal global headquarters

Hilton Worldwide Holdings Inc.
7930 Jones Branch Drive, Suite 1100
McLean (Tysons), VA 22102
United States
Phone: (703) 883-1000

Memphis Operations Center

755 Crossover Lane
Memphis, TN 38117
Phone: +1 (901) 374-5000

Addison, TX office

15305 N Dallas Pkwy, Suite 600
Addison, TX 75001

Carrollton, TX office

1500 Metrocrest Drive
Carrollton, TX 75006

Canada office

5830 Campus Road, Suite 200
Mississauga, ON L4V 1G2

EMEA headquarters

Maple Court Central Park, Reeds Crescent
Watford, WD24 4QQ, United Kingdom

Asia-Pacific headquarters

103 Penang Road, #09-01/07
Singapore 238467

Former US headquarters (pre-2013)

9336 Civic Center Drive
Beverly Hills, CA 90210

About the McLean HQ campus: Hilton’s global headquarters at 7930 Jones Branch Drive sits in the Tysons/McLean corridor of Northern Virginia — one of the most significant business addresses in the Washington, D.C. metropolitan area, home to numerous Fortune 500 company headquarters, defense contractors, and consulting firms. The building itself bears the “Hilton Worldwide” sign prominently on its modern multi-story facade. Hilton relocated its US headquarters to this Northern Virginia address after going public again in 2013, choosing the D.C. area for its proximity to federal regulatory bodies, its deep international travel and hospitality talent base, and its connectivity to the airports serving global travel (Dulles International and Reagan National). The McLean HQ houses global executive leadership, finance, brand management, technology, loyalty program operations, and corporate development — with day-to-day hotel reservations and guest services operations handled from the Memphis Operations Center.

How to Escalate a Complaint

1. Contact the hotel’s General Manager directly — For stay-related complaints, the GM of the specific property has the most authority to resolve issues — issuing refunds, upgrading future stays, and posting goodwill Honors points.
2. Call 1-800-445-8667 — For complaints not resolved at the property level, Hilton’s corporate customer care team can escalate to regional operations and authorize goodwill resolutions including Honors points, rate adjustments, and refunds.
3. Note: franchise vs. managed properties — The vast majority of Hilton properties are independently owned and franchised. While Hilton’s brand standards apply, franchised property owners have ultimate financial authority — corporate customer care mediates but cannot always compel a franchise owner.
4. Contact Hilton Honors directly for loyalty complaints — Diamond and Gold members receive dedicated customer care and have a stronger escalation pathway for points disputes and stay experience complaints through the Honors program.
5. Mail to the McLean HQ — Write to Hilton Worldwide Holdings Inc., Customer Relations, 7930 Jones Branch Drive, McLean, VA 22102. Include your Hilton Honors number, reservation details, prior contact history, and resolution requested.
6. File with the BBB — Hilton is listed with the BBB. File at bbb.org.
7. File with the FTC — For deceptive pricing or misleading promotional offers, file at reportfraud.ftc.gov.
8. File with the Virginia AG — The Virginia AG’s consumer protection division is at ag.virginia.gov. Hilton’s McLean HQ makes the Virginia AG a directly relevant authority.