Kendra Scott Headquarters Address, Corporate Office Location, and Contact Details

About

Kendra Scott Design, Inc. is headquartered at 3800 North Lamar Boulevard, Suite 400, Austin, TX 78756 — a 30,000+ sq ft renovated campus at the corner of 38th & Lamar, home to design, marketing, finance, and operations teams. Founded in 2002 by Kendra Scott with just $500 in startup capital, the brand grew from door-to-door boutique sales to a $1B+ valued lifestyle company with 150+ retail stores and $500M+ in annual revenue. In 2016, Berkshire Partners acquired a minority stake — Kendra Scott retained majority ownership, becoming one of only 16 women in the US at the time to be a billion-dollar company founder.

On January 6, 2026, Kendra Scott appointed Chris Blakeslee as CEO (effective January 12, 2026) — an Athleta and Alo Yoga veteran hired to accelerate the brand’s evolution into a “contemporary, multigenerational lifestyle brand.” Founder Kendra Scott continues as Executive Chairwoman, Chief Visionary Officer, and majority shareholder.

Quick Facts

HQ

3800 N Lamar Blvd, Suite 400, Austin, TX 78756

HQ Phone

(512) 879-3422

Customer Service

1-866-677-7023 | service@kendrascott.com 

Founded

2002 by Kendra Scott, Austin, TX

CEO

Chris Blakeslee (since January 12, 2026)

Prior CEO

Tom Nolan (resigned August 2025)

Founder’s Current Role

Executive Chairwoman + Chief Visionary Officer + majority shareholder

CFO

Jason Friesen

Investors

Berkshire Partners (minority stake, since 2016)

Revenue

$500M+ (2023; ~20% growth in 2024)

Valuation

$1B+

Stores

150+ (with 25 new openings planned 2025)

Employees

2,600+ (95%+ women)

Trustpilot

1.7/5 (rated “Bad”)

What Brings You Here? Find the Right Contact

Returns / refunds

30-day return window for non-customized items, unworn with receipt. Customized/personalized items are not eligible for return. Use the pre-paid label at kendrascott.com/returns — allow 5 business days after receipt for processing.

Customer service

Call 1-866-677-7023 (Mon–Fri 8am–5pm CT | Sat–Sun 12pm–5pm CT) or email service@kendrascott.com. 

Delayed refund

Use both phone and email simultaneously, citing your return shipment tracking number as the primary reference.

Jewelry repair / warranty

12-month limited warranty against manufacturing defects — contact 1-866-677-7023 or bring in-store.

Legal / subpoena

Serve at 3800 N Lamar Blvd, Suite 400, Austin, TX 78756. Confirm registered entity at sos.state.tx.us.

Phone Directory

Customer Service

1-866-677-7023 (Mon–Fri 8am–5pm | Sat–Sun 12pm–5pm CT) 

Customer Email

service@kendrascott.com

Corporate HQ

(512) 879-3422

Returns Portal

kendrascott.com/returns

Store Locator

kendrascott.com/stores

How to Escalate a Complaint

1. Call 1-866-677-7023 AND email service@kendrascott.com simultaneously — BBB records show delayed refund cases resolve faster when both channels are opened at once with the return tracking number cited.
2. Request a supervisor / senior customer care rep if front-line agents cannot resolve delayed refunds or disputed charges.
3. Send certified letter to Kendra Scott Design, Inc., Attn: Customer Relations, 3800 N Lamar Blvd, Suite 400, Austin, TX 78756.
4. File with the BBB (Austin, TX chapter) — most complaints resolved; documented patterns include delayed refunds and customized item return disputes.
5. Dispute the charge with your credit card under FCBA — most effective for confirmed deliveries with no refund after 30+ days. Include purchase proof, return tracking (showing delivered), and bank statement showing no credit.
6. File with the Texas AG at texasattorneygeneral.gov or 1-800-621-0508.
7. File with the FTC at reportfraud.ftc.gov for deceptive return policy representations.