Sedgwick Headquarters Address, Corporate Office Location, and Contact Details

About

Sedgwick Claims Management Services, Inc. — operating globally as Sedgwick — is the world’s largest third-party claims administrator (TPA) and risk solutions provider, headquartered at 8125 Sedgwick Way, Memphis, Tennessee 38125 — a 650,000-square-foot campus in the Southwind area of East Memphis, developed by Boyle Investment Company and completed in 1996. Sedgwick was founded in 1969 in Sacramento, California, as Sedgwick James of California — growing through decades of acquisitions and mergers into the dominant global TPA platform it is today.

Sedgwick manages claims and risk for more than 300 Fortune 500 companies and thousands of mid-market employers globally — handling workers’ compensation, general and auto liability, property loss, benefits administration, disability/FMLA leave management, and specialty lines including marine, aviation, and environmental claims. Sedgwick is privately held, owned primarily by The Carlyle Group (the Washington DC-based global private equity firm), which acquired a majority stake in Sedgwick in 2018 in a deal valuing Sedgwick at approximately $6.7 billion. CEO Mike Arbour has led Sedgwick since 2020.

Sedgwick operates in 65+ countries with 33,000+ employees globally, and handles approximately 3+ million claims annually across its global portfolio. The company made a pivotal 2017 commitment to remain and expand in Memphis — choosing its Tennessee home over competing low-cost offers to relocate to Atlanta, Chicago, Columbus, Dallas, Los Angeles, or Portland — investing $33 million to consolidate its Memphis campus at 8155 T&B Boulevard/8125 Sedgwick Way into a single integrated global headquarters.

Quick Facts

Founded

1969 (Sacramento, CA)

HQ

8125 Sedgwick Way, Memphis, TN 38125 (Southwind campus; developed 1996; $33M 2017 expansion)

Alternate HQ address in some databases

1100 Ridgeway Loop Road, Memphis, TN 38120

Additional campus address

8155 T&B Boulevard, Memphis, TN 38125

HQ phone

(901) 415-7740

CEO

Mike Arbour (since 2020)

Owner

The Carlyle Group (majority stake, ~$6.7B valuation; acquired 2018)

Employees

33,000+ in 65+ countries

Clients

300+ Fortune 500 companies

What Brings You Here? Find the Right Contact

Workers’ compensation claimant — injury claim or payment dispute

Sedgwick manages workers’ comp claims on behalf of employers — not on behalf of injured workers. Your claim representative is your primary contact. Call the number on your claims correspondence or check your claim portal at mySedgwick (mysedgwick.com).

Disability / FMLA claim dispute

For short-term disability, long-term disability, or FMLA leave management claims, log into mySedgwick at mysedgwick.com or call the toll-free number on your claim paperwork.

Sedgwick claimant — unreturned calls or delayed claim

If your assigned claim representative is unresponsive, request supervisor escalation through mysedgwick.com or call the main HQ at (901) 415-7740. Document all contact attempts with dates and outcomes.

File a complaint against Sedgwick (workers’ comp)

Workers’ comp claims are regulated at the state level. File a complaint with your state’s Workers’ Compensation Board or Department of Labor (e.g., California DWC, Texas DWI, New York WCB).

Property damage claim managed by Sedgwick

For property damage claims — home, auto, or commercial — contact your Sedgwick claim representative through mysedgwick.com or the number on your claim correspondence.

Employer / client inquiry (TPA services)

For employers seeking TPA or risk management services, visit sedgwick.com or contact Sedgwick’s sales and business development team through the Memphis HQ at (901) 415-7740.

Media / press

Contact Sedgwick Communications through sedgwick.com or the Memphis HQ at (901) 415-7740.

Legal / subpoena

Serve Sedgwick Claims Management Services, Inc., 8125 Sedgwick Way, Memphis, TN 38125. Confirm the registered agent through the Tennessee Secretary of State at sos.tn.gov.

Phone & Contact Directory

Corporate HQ

(901) 415-7740

Claimant portal

mysedgwick.com

Website

sedgwick.com

HQ address

8125 Sedgwick Way, Memphis, TN 38125

Corporate Headquarters & Office Addresses

Principal global headquarters

Sedgwick Claims Management Services, Inc.
8125 Sedgwick Way
Memphis, TN 38125
United States
Phone: (901) 415-7740

Additional Memphis campus address

8155 T&B Boulevard
Memphis, TN 38125

Alternative address in some legacy databases

1100 Ridgeway Loop Road
Memphis, TN 38120

EMEA headquarters

Oakleigh House
14-16 Parkshot, Richmond
London, TW9 2RG
United Kingdom

France office

Sedgwick
Nanterre, France (Île-de-France)

Key US regional offices

• Phoenix, AZ | Atlanta, GA | Chicago, IL | Columbus, OH | Dallas, TX
• Los Angeles, CA | Portland, OR | Tampa, FL | Nashville, TN | Charlotte, NC

International offices (65+ countries)

• Australia | Belgium | Canada | France | Germany | Hong Kong | India | Ireland | Italy | Netherlands | New Zealand | Singapore | Spain | UAE

About the Memphis Southwind campus: Sedgwick’s 650,000-square-foot Southwind campus at 8125 Sedgwick Way was developed by Boyle Investment Company in a partnership designed specifically to create a world-class global headquarters for Sedgwick in Memphis. The campus features 650,000 square feet of highly integrated office space wrapped around a five-acre lake — a landmark corporate campus in East Memphis’s prestigious Southwind commercial district. Sedgwick’s 2017 commitment to invest $33 million to expand and consolidate its Memphis footprint was a landmark economic development win for Memphis and Shelby County — especially because Sedgwick had real low-cost relocation options in other major US cities. The decision underscored Memphis’s growing strength as a headquarters city for major corporations and affirmed Sedgwick’s deep community ties in the region.

How to Escalate a Complaint

1. Log into mySedgwick (mysedgwick.com) — The claimant portal is the primary channel for checking claim status, uploading documents, and messaging your claim representative.
2. Request a supervisor escalation — If your claim representative is unresponsive or your claim is unreasonably delayed, call (901) 415-7740 and request a supervisor or team lead.
3. File with your state Workers’ Compensation Board — For workers’ comp claim disputes, your state WCB has direct regulatory authority over claims handling timeliness and dispute resolution:
   • California: DWC at dir.ca.gov/dwc
   • Texas: TDI Division of Workers’ Compensation at tdi.texas.gov
   • New York: NYS WCB at wcb.ny.gov
   • Florida: FDFS at myfloridacfo.com/division/wc
4. File with your state Department of Insurance — For disability and liability claims managed by Sedgwick, your state DOI has oversight authority over claims handling practices.
5. File with the DOL (FMLA/disability) — For FMLA leave disputes managed by Sedgwick, file with the US Department of Labor’s Wage and Hour Division at dol.gov/agencies/whd.
6. Consult an attorney — For significant claims disputes — especially workers’ comp denials and bad faith claims handling — consult a workers’ compensation or bad faith insurance attorney. Many offer free consultations.
7. Mail to the Memphis HQ — Write to Sedgwick Claims Management Services, Inc., Customer Relations, 8125 Sedgwick Way, Memphis, TN 38125 (certified mail).