Vacasa Headquarters Address, Corporate Office Location, and Contact Details

About

Vacasa is headquartered at 850 NW 13th Avenue, Portland, Oregon 97209 — the Heartline Building in Portland’s Pearl District, which Vacasa moved into in 2018 after outgrowing its prior 905 NW 12th Avenue offices. Founded in 2009 by Eric Breon, Vacasa grew into the largest full-service vacation rental management company in North America, managing 35,000+ properties across 34 US states, Belize, and Costa Rica, before going public via SPAC in December 2021 on Nasdaq (VCSA) under CEO Rob Greyber.

On May 1, 2025, Vacasa was acquired by Casago — a privately held vacation rental company founded by Steve Schwab, headquartered in Scottsdale, AZ — for $5.02/share, totaling ~$128.6 million, and delisted from Nasdaq. Vacasa now operates as a wholly owned Casago subsidiary under the Vacasa brand from Portland. Final FY2024 public revenue was $910.5 million (down 18.6% YoY), with 5.08 million nights sold and adjusted EBITDA of -$0.7 million.

Quick Facts

Legal Name

Vacasa, Inc. (wholly owned Casago subsidiary since May 1, 2025)

Founded

2009 by Eric Breon, Portland, Oregon

HQ

850 NW 13th Avenue, Portland, OR 97209 (Heartline Building, since 2018)

Prior HQ (vacated)

905 NW 12th Avenue, Portland, OR 97209 (pre-2018)

Parent Company

Casago, 9375 E Shea Blvd, Suite 100, Scottsdale, AZ 85260

Former Ticker

Nasdaq: VCSA (delisted May 1, 2025)

Final Public CEO

Rob Greyber

Acquisition Price

$5.02/share | ~$128.6 million total 

FY2024 Revenue

$910.5 million (down 18.6% YoY)

Properties Managed

35,000+

Employees

~6,400

BBB Status

Accredited since May 9, 2014 (Portland, OR chapter)

What Brings You Here? Find the Right Contact

Guest support (booking, check-in, maintenance, refund)

Call 1-800-544-0300 — Vacasa’s 24/7 guest support line. For property condition issues, take timestamped photos and video before calling — Vacasa’s refund window for on-arrival issues is typically 24 hours.

Homeowner / property owner inquiry

Call 1-800-544-0300 and ask for the Homeowner Relations or Owner Experience team. BBB records and Facebook homeowner groups confirm that undisclosed fees beyond quoted commission and maintenance work quality are the most common homeowner escalation categories.

Refund dispute

Call 1-800-544-0300 as soon as possible with documented evidence. If the property did not match its listing, document with timestamped photos and video immediately upon arrival — before calling support.

Legal / subpoena

Serve Vacasa, Inc. (Delaware corporation) at 850 NW 13th Avenue, Portland, OR 97209. For parent company matters, Casago is at 9375 E Shea Blvd, Suite 100, Scottsdale, AZ 85260.

Phone Directory

Guest & Owner Support (24/7)

1-800-544-0300

Portland Home Office

(503) 345-9399

Support Portal

vacasa.com/support

Office Locations

vacasa.com/office-locations

Mailing Addresses

West Coast claims

PO Box 98788, Las Vegas, NV 89193

East Coast claims

PO Box 105384, Atlanta, GA 30348

Corporate Headquarters Address

Vacasa, Inc.

850 NW 13th Avenue
Portland, OR 97209
Phone: (503) 345-9399

Parent Company

Casago
9375 E Shea Blvd, Suite 100
Scottsdale, AZ 85260

Note: 905 NW 12th Avenue, Portland, OR 97209 is the prior headquarters, vacated in 2018.

How to Escalate a Complaint

1. Document everything first — call 1-800-544-0300 immediately. Timestamped photos and video before contacting support are essential. Vacasa’s refund window for on-arrival property issues is typically 24 hours.
2. Ask for a supervisor or local market manager — first-tier agents have limited refund authority. BBB complaints confirm supervisors and market managers have more discretion to authorize refunds and relocations.
3. Submit written complaint via vacasa.com/support with reservation number, property address, documentation, and specific resolution requested.
4. Send certified letter to Vacasa, Inc., Attn: Guest / Owner Relations, 850 NW 13th Avenue, Portland, OR 97209. For homeowner disputes, include your management agreement and financial statements.
5. File with the BBB. Vacasa is BBB Accredited (since May 9, 2014) under the Portland, OR chapter — one of the more effective escalation channels given their accredited status.
6. Dispute with your credit card under FCBA for bookings where the property materially differed from its listing or promised refunds were not issued.
7. File with the Oregon AG at oregonconsumer.gov or 1-877-877-9392. For homeowner contract violations, the Oregon Real Estate Agency (rea.oregon.gov) regulates property management companies.
8. File with your state AG for deceptive listing practices and refund failures outside Oregon.
9. File with the FTC at reportfraud.ftc.gov for deceptive listing descriptions and unfair fee practices.