Bi-Mart Headquarters Address, Corporate Office Location, and Contact Details

About

Bi-Mart Corporation is an employee-owned (ESOP), membership-only discount retailer headquartered at 220 South Seneca Road, Eugene, Oregon 97402 — a combined corporate office and distribution center on the west side of Eugene. Founded in 1955 in Yakima, Washington as the first membership discount store in the Pacific Northwest, Bi-Mart has been based in Eugene since the early 1960s. It became fully employee-owned via ESOP in 2004 when private equity firm Endeavour Capital transferred ownership to employees — celebrating its 20th anniversary of employee ownership in 2024.

Bi-Mart operates 80 stores across Oregon, Washington, and Idaho requiring a $5 lifetime family membership (never expires), with over 1.2 million active membership families and 3,200–3,500 employees. In 2021–2022, Bi-Mart sold its 56 in-store pharmacies to Walgreens, exiting the pharmacy business entirely to focus on core retail growth.

Quick Facts

HQ

220 South Seneca Road, Eugene, OR 97402-2725

Founded

1955, Yakima, Washington

President

Todd Watson

Status

Employee-Owned via ESOP (since 2004)

Revenue

~$738.9M–$1B+ (est.)

Employees

3,200–3,500

Stores

80 (OR, WA, ID)

What Brings You Here? Find the Right Contact

Membership / new card / lost card

$5 lifetime family membership available in-store or at bimart.com. Replacements available in-store. Questions: (541) 344-0681.

Store complaint / product issue

Call the specific store (bimart.com/storelocator) or corporate at (541) 344-0681.

Online orders / BOPIS

Bi-Mart now offers buy-online-pickup-in-store at bimart.com. Issues: bimart.com/contact or (541) 344-0681.

Pharmacy (sold to Walgreens in 2022)

Bi-Mart no longer operates pharmacies — contact your local Walgreens for prescription transfers.

Legal / subpoena

Serve at 220 South Seneca Road, Eugene, OR 97402. Confirm registered agent at sos.oregon.gov/business.

Phone Directory

Corporate HQ

(541) 344-0681

Fax

(800) 333-8967

Additional Lines

(541) 687-7637 | (541) 687-7626 

Store Locator

bimart.com/storelocator

Website

bimart.com

How to Escalate a Complaint

1. Call (541) 344-0681 — as an employee-owned company, Bi-Mart’s customer service culture is strong; most issues resolve in a single call. Get a reference number.
2. Contact the store manager directly — Bi-Mart store managers have significant authority over product returns, refunds, and service complaints.
3. Send certified letter to Bi-Mart Corporation, Attn: Customer Relations, 220 South Seneca Road, Eugene, OR 97402. Include membership number, store location, and issue.
4. File with the BBB (Eugene, OR chapter, Accredited).
5. File with the Oregon AG at 1-877-877-9392 or oregon.gov/doj/consumer-protection.
6. Dispute charges with your credit card under FCBA for unauthorized or unfulfilled charges.