Bob Evans Restaurants Headquarters Address, Corporate Office Location, and Contact Details
About
Bob Evans Restaurants, LLC is an American family-style restaurant chain headquartered at 8111 Smith’s Mill Road, New Albany, Ohio 43054 — a suburban Columbus community that has been the company’s corporate home for decades — with a secondary/registered corporate address also cited at 5205 New Albany Road, New Albany, OH 43054. Bob Evans was founded in 1948 by Bob Evans (1918–2007) — originally as “The Sausage Shop” at 10854 OH-588 in Rio Grande, Ohio — before opening the first Bob Evans restaurant in 1962 and ultimately building one of the most recognized family-style restaurant chains in the American Midwest. The restaurant business was separated from Bob Evans Farms (food products) in 2017 and sold to Golden Gate Capital — the San Francisco-based private equity firm (One Embarcadero Center, 39th Floor, San Francisco, CA 94111) — in a $565 million transaction. In 2026, 4×4 Capital acquired Bob Evans Restaurants from Golden Gate Capital.
Bob Evans Restaurants operates approximately 480 locations across 18 states — concentrated in the Midwest, mid-Atlantic, and Southeast — serving made-from-scratch comfort food including signature country sausage, pot roast, pancakes, and farm-fresh breakfast items seven days a week. All Bob Evans locations are company-owned (no franchises), making the New Albany corporate headquarters directly responsible for all store operations. Eli Musgrave serves as CEO.
Quick Facts
Founded
1948 (Rio Grande, OH, as “The Sausage Shop” by Bob Evans); first restaurant 1962
HQ (primary)
8111 Smith’s Mill Road, New Albany, OH 43054
HQ (secondary/registered)
5205 New Albany Road, New Albany, OH 43054
Corporate phone
+1 (614) 939-4518
HQ phone
(614) 491-2225
Customer service
1-866-616-6464
Customer service email
BobEvans_CustomerSupport@bobevans.com
CEO
Eli Musgrave
Current owner
4×4 Capital (2026)
Former owner
Golden Gate Capital (2017–2026)
Locations
~480 in 18 states
States
Primarily Midwest, mid-Atlantic, Southeast
Employees
1,400–1,900 (corporate); tens of thousands restaurant-level
Website
bobevans.com
What Brings You Here? Find the Right Contact
Bob Evans customer — food quality complaint, service issue, or bad experience
Call 1-866-616-6464 or email BobEvans_CustomerSupport@bobevans.com. For in-restaurant issues, the restaurant manager is the fastest resolution path — all Bob Evans locations are company-owned.
Bob Evans to-go / online order complaint
For online order issues — missing items, incorrect charges — call 1-866-616-6464 or contact via bobevans.com.
Bob Evans catering or large group order complaint
For catering order issues, call 1-866-616-6464 or contact your local restaurant directly.
Bob Evans gift card issue
For gift card balance inquiries or issues, call 1-866-616-6464.
Bob Evans employment inquiry
For restaurant or corporate employment, visit bobevans.com/careers or contact the New Albany HQ at (614) 491-2225.
Private equity owner (4×4 Capital) inquiry
Bob Evans Restaurants is owned by 4×4 Capital (as of 2026). For investor-level inquiries, contact 4×4 Capital directly.
Media / press
Contact Bob Evans Communications through bobevans.com or the New Albany HQ at (614) 939-4518.
Legal / subpoena
Serve Bob Evans Restaurants, LLC, 8111 Smith’s Mill Road, New Albany, OH 43054. Confirm the registered agent through the Ohio Secretary of State at sos.ohio.gov.
Phone & Contact Directory
Customer Service
1-866-616-6464
HQ phone
(614) 491-2225
Corporate phone
+1 (614) 939-4518
CEO direct (Eli Musgrave)
(419) 721-8501
Customer service email
BobEvans_CustomerSupport@bobevans.com
HQ address (primary)
8111 Smith’s Mill Road, New Albany, OH 43054
HQ address (secondary/registered)
5205 New Albany Road, New Albany, OH 43054
Golden Gate Capital (former owner)
One Embarcadero Center, 39th Floor, San Francisco, CA 94111 | (415) 983-2700
Website
bobevans.com
Corporate Headquarters & Office Addresses
Principal corporate headquarters
Bob Evans Restaurants, LLC
8111 Smith’s Mill Road
New Albany, OH 43054
United States
Phone: (614) 491-2225
Secondary / registered corporate address
Bob Evans Restaurants, LLC
5205 New Albany Road
New Albany, OH 43054
United States
Former parent / private equity owner (2017–2026)
Golden Gate Capital
One Embarcadero Center, 39th Floor
San Francisco, CA 94111
Phone: (415) 983-2700
Current owner (2026)
4×4 Capital
About the New Albany HQ and Bob Evans’ Ohio heritage: New Albany — a prosperous Columbus suburb in Licking and Franklin counties — has been the operational heart of Bob Evans Restaurants’ corporate infrastructure for decades, and the 8111 Smith’s Mill Road campus reflects the brand’s deep Ohio identity. Bob Evans himself was born in Gallia County, Ohio, and built his original sausage shop business in Rio Grande, Ohio — a small village in Gallia County — before the restaurant concept expanded throughout the Midwest and eventually became one of the most recognized comfort-food dining chains in the United States. The 2026 acquisition by 4×4 Capital — following nine years of Golden Gate Capital ownership — represents a new chapter for the brand, with the New Albany headquarters continuing as the operational nerve center for the company’s ~480 company-owned restaurant locations across 18 states.
How to Escalate a Complaint
- Speak with the restaurant manager — All Bob Evans locations are company-owned. The manager has direct authority to resolve food quality, service, and billing complaints.
- Call 1-866-616-6464 — Bob Evans’ primary customer service line for escalations beyond the restaurant level.
- Email BobEvans_CustomerSupport@bobevans.com — For documented written complaints.
- Mail to the New Albany HQ — Write to Bob Evans Restaurants, LLC, Customer Relations, 8111 Smith’s Mill Road, New Albany, OH 43054.
- Food safety complaint — file with your local county health department — County health departments have direct restaurant inspection authority over all Bob Evans locations.
- File with the FDA — For packaged food product safety concerns, report at reportaproblem.food.gov.
- File with the USDA — For meat and poultry product quality or safety concerns, file with the USDA FSIS at fsis.usda.gov.
- File with the BBB — Bob Evans Restaurants is listed with the BBB (Columbus/Central Ohio). File at bbb.org.
- File with the Ohio AG — The Ohio AG’s consumer protection division is at ohioattorneygeneral.gov. Bob Evans’ New Albany HQ makes the Ohio AG a directly relevant authority.
- File with the FTC — For deceptive advertising or national consumer protection concerns, file at ftc.gov/complaint.