Big Lots Headquarters Address, Corporate Office Location, and Contact Details
About
Big Lots is an American discount and closeout retail chain originally founded in 1967 and headquartered at 4900 E Dublin Granville Road in Columbus, Ohio. The brand went through bankruptcy in 2024, and although Big Lots initially moved toward a full shutdown, its operations were later revived under new ownership.
In 2025, Variety Wholesalers reopened 219 Big Lots stores in phases after acquiring store assets through Gordon Brothers Retail Partners. Big Lots is no longer a publicly traded standalone retailer, and online ordering was discontinued as of January 1, 2025.
Quick Facts
Founded
1967
HQ
4900 E Dublin Granville Road, Columbus, OH 43081
Industry
Discount / Closeout Retail
Current Owner / Operator
Variety Wholesalers
Former Public Status
Formerly NYSE: BIG; later OTC: BIG during restructuring, no longer operating as an independent public retailer
Bankruptcy Filed
September 2024
Ownership Transition
Store operations transferred via Gordon Brothers / Variety Wholesalers deal announced in late 2024 and executed into 2025
Stores Reopened
219 locations in 2025
Online Shopping
Discontinued January 1, 2025
Customer Care Email
biglotscustomercare@vwstores.com
Corporate Phone
(614) 278-6800
Website
What Brings You Here? Find the Right Contact
In-store purchase issue / return / refund
Big Lots is now an in-store-only retailer, so the store manager is usually the fastest route for returns, exchanges, and purchase complaints. Online ordering has been discontinued, so customer issues now center on store transactions rather than e-commerce orders.
Customer care — unresolved store issue
Call 1-866-244-5687 or email biglotscustomercare@vwstores.com. These are the currently published customer care contacts and already reflect the new Variety Wholesalers-backed operating structure.
Buzz Rewards / loyalty issue
Use the customer care line at 1-866-244-5687 or the contact page at biglots.com/contact for points, account, and rewards questions.
Corporate / business inquiry
Direct written business correspondence to 4900 E Dublin Granville Road, Columbus, OH 43081 or call (614) 278-6800. This remains the published headquarters address for the Big Lots brand.
Scam website warning
Big Lots publicly confirmed that online ordering was discontinued as of January 1, 2025. Any site pretending to sell Big Lots merchandise online should be treated with caution.
Media / formal contact
Use the support/contact page at biglots.com/contact for brand-level communications, or send written correspondence to the Columbus headquarters.
Phone Directory
Customer Care
1-866-244-5687 — Daily support for returns, refunds, store complaints, and rewards issues.
Corporate HQ
(614) 278-6800 — Main corporate office line in Columbus.
Customer Care Email
biglotscustomercare@vwstores.com — Written support for formal complaints and non-urgent issues.
Online Contact Form
biglots.com/contact — Support only; not online ordering.
Corporate Headquarters Address
Big Lots
4900 E Dublin Granville Road
Columbus, OH 43081
United States
How to Escalate a Complaint
- Start with the store manager. Since Big Lots now operates as an in-store retail chain, local store management is usually the fastest way to resolve returns, refund disputes, and product complaints.
- Call customer care at 1-866-244-5687. Ask for a supervisor if the first representative cannot resolve the issue and request a case or reference number.
- Submit the complaint in writing by emailing biglotscustomercare@vwstores.com or using
- biglots.com/contact
- . Written complaints are more useful for documenting unresolved issues.
- Send a written complaint to headquarters at 4900 E Dublin Granville Road, Columbus, OH 43081 with your receipt details, store location, contact history, and requested resolution.
- File with the BBB. Big Lots has an active BBB profile and complaint history under its Ohio-area listing, and BBB filings can still create a formal public complaint record.
- File with the Ohio Attorney General or your state AG for unresolved consumer issues related to refunds, billing, or deceptive practices.
- Dispute the charge with your card issuer for duplicate charges or refunds that were promised but not processed.