Saks Fifth Avenue Headquarters Address, Corporate Office Location, and Contact Details

About

Saks Fifth Avenue is an American luxury department store chain headquartered at 225 Liberty Street, Floor 31, New York, NY 10281, operating as a subsidiary of Saks Global Holdings LLC — the parent company formed in 2024 through HBC’s $2.7B acquisition of Neiman Marcus. The brand operates its iconic flagship store at 611 Fifth Avenue, Midtown Manhattan, and in January 2026, Saks Global filed for Chapter 11 bankruptcy while naming Geoffroy van Raemdonck as CEO.

Quick Facts

Founded

 1867 (by Andrew Saks, Washington D.C.)

Industry

 Luxury retail — apparel, beauty, accessories

HQ Address

225 Liberty Street, Floor 31, New York, NY 10281

Flagship Store

 611 Fifth Avenue, New York, NY 10022

Parent Company

 Saks Global Holdings LLC

CEO

 Geoffroy van Raemdonck (as of January 2026)

Customer Service Phone

1-877-551-7257

Flagship Store Phone

 (212) 753-4000

What Brings You Here? Find the Right Contact

Saks Fifth Avenue customer — order, return, or billing dispute

 Call 1-877-551-7257 (6am–Midnight ET) or manage your order through saksfifthavenue.com.

Saks Fifth Avenue in-store complaint

 Contact the store manager at the relevant location directly. For the NYC flagship, call (212) 753-4000.

Saks.com ecommerce complaint

Saks.com operates as a separate ecommerce entity. For online order issues, contact customer care at saksfifthavenue.com/c/content/about-us.

Bankruptcy / creditor inquiry (Chapter 11)

 For creditor and restructuring inquiries related to Saks Global’s January 2026 Chapter 11 filing, contact Saks Global Holdings LLC, 225 Liberty Street, Floor 31, New York, NY 10281.

Investor / business inquiry

Contact Saks Global through saksglobal.com/contact-us for brand partnership or corporate inquiries.

Legal / subpoena

 Serve Saks Fifth Avenue / Saks Global Holdings LLC, 225 Liberty Street, Floor 31, New York, NY 10281. Confirm the registered agent through the New York Department of State at dos.ny.gov.

Phone & Contact Directory

Customer service

 1-877-551-7257

NYC flagship store

(212) 753-4000

Corporate HQ address

225 Liberty Street, Floor 31, New York, NY 10281

Flagship store address

611 Fifth Avenue, New York, NY 10022

Website

 saksfifthavenue.com

Saks Global contact

 saksglobal.com/contact-us

How to Escalate a Complaint

1. Call 1-877-551-7257 — Saks Fifth Avenue’s primary customer care line, available 6am–Midnight ET.
2. Use saksfifthavenue.com — Manage returns, track orders, and submit complaints directly through the website portal.
3. Contact the in-store manager — For in-store experience complaints, the location manager has direct authority to resolve issues.
4. Mail to the corporate HQ — Write to Saks Fifth Avenue, Customer Relations, 225 Liberty Street, Floor 31, New York, NY 10281.
5. File with the New York AG — The NY AG’s consumer protection bureau at ag.ny.gov handles unresolved luxury retail complaints in New York.
6. File with the FTC — For deceptive pricing or advertising complaints, file at ftc.gov/complaint.
7. File with the BBB — Saks Fifth Avenue is listed with the BBB (New York, NY). File at bbb.org.
8. Bankruptcy-related complaints — file with the court — For unresolved creditor or consumer claims related to the Chapter 11 filing, file with the relevant US Bankruptcy Court.