Macy’s Headquarters Address, Corporate Office Location, and Contact Details

About

Macy’s, Inc. (NYSE: M) is an American retail holding company headquartered at 151 West 34th Street, New York, NY 10001 — a uniquely iconic address that places its corporate offices physically inside Macy’s Herald Square, the chain’s flagship store and the largest department store in the United States at approximately 2.2 million sq ft, occupying an entire city block between Broadway and Seventh Avenue in Midtown Manhattan. Macy’s, Inc. is the parent company of three retail brands: Macy’s (department stores), Bloomingdale’s (luxury department stores), and Bluemercury (luxury beauty and spa boutiques). The company relocated its principal executive headquarters from Cincinnati, Ohio — where it had been based since 1945 — to New York City in 2020 as part of a broader restructuring. Macy’s, Inc. operates approximately 500 stores across the United States under its three brand nameplates and employs approximately 94,000 people. The company is executing a multi-year strategic plan called “A Bold New Chapter,” which focuses on closing underperforming stores, investing in luxury and premium formats (Bloomingdale’s and Bluemercury), and building out a smaller-format Macy’s store concept to expand into new markets.

Quick Facts

HQ

151 West 34th Street, 13th Floor, New York, NY 10001

HQ building

Macy’s Herald Square flagship — 2.2 million sq ft, largest department store in the US

NYSE Ticker

M

Brands

Macy’s, Bloomingdale’s, Bluemercury

Customer service

1-800-289-6229 (Macy’s)

Corporate switchboard

(212) 494-1600

Investor relations phone

1-212-494-1621

Investor relations email

investors@macys.com

Corporate communications email

communications@macys.com

Website

macys.com / macysinc.com

What Brings You Here? Find the Right Contact

Macy’s shopper — order, return, or billing issue

Call 1-800-289-6229 or visit macys.com/customer-service. Manage orders and returns 24/7 through your macys.com account.

Bloomingdale’s customer inquiry

Visit bloomingdales.com/help or call 1-888-593-2540. Bloomingdale’s customer service operates separately from Macy’s.

Bluemercury inquiry

Email team@bluemercury.com or visit bluemercury.com. Bluemercury is Macy’s luxury beauty boutique brand.

Macy’s Credit Card (Citibank) dispute

The Macy’s Credit Card is issued by Citibank, N.A. — call the number on the back of your card for billing disputes and unauthorized charge claims.

Star Rewards loyalty account

Log into macys.com or call 1-888-257-6757 for Star Rewards program inquiries, missing points, and tier status.

Gift card inquiry

Call 1-800-289-6229 or visit macys.com/giftcards.

Registry (Wedding/Gift) inquiry

Call 1-800-568-8865 or visit macys.com/registry.

Vendor / supplier partnership

Direct inquiries to Macy’s, Inc., 151 West 34th Street, New York, NY 10001 or through macysinc.com.

Investor relations

Contact Pamela Quintiliano, VP Investor Relations, at investors@macys.com or 1-212-494-1621. Write to 151 West 34th Street, 13th Floor, New York, NY 10001.

Media / press

Contact Chris Grams, Sr. Director Corporate Communications, at communications@macys.com or write to 151 West 34th Street, 13th Floor, New York, NY 10001.

Legal / subpoena

Serve Macy’s, Inc. or Macy’s IP Holdings, LLC, 151 West 34th Street, New York, NY 10001. Confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.

Phone & Contact Directory

Macy’s Customer Service

1-800-289-6229 — Orders, returns, billing, and general inquiries.

Herald Square Flagship Store

(212) 695-4400 — Direct line for the 151 West 34th Street store.

Investor Relations

1-212-494-1621 — Pamela Quintiliano, VP Investor Relations.

Corporate HQ Switchboard

(212) 494-1600 — Media, vendor, and executive-level inquiries.

Shareowner / Transfer Agent

Computershare, PO Box 43006, Providence, RI 02940-3006

Corporate Headquarters & Office Addresses

Principal executive headquarters

Macy’s, Inc.
151 West 34th Street, 13th Floor
New York, NY 10001
United States

Additional corporate offices

• 1000 Third Avenue, New York, NY 10022 (Bloomingdale’s flagship / offices)
• 11 Pennsylvania Plaza, New York, NY 10001
• 5985 State Bridge Road, Duluth, GA 30097 (Southeast operations)
• 9111 Duke Boulevard, Mason, OH 45040 (Ohio operations center)
• 500 Meadowlands Parkway, Secaucus, NJ 07094 (logistics / fulfillment)

Macy’s, Inc.’s principal executive offices are located on the 13th floor of the Macy’s Herald Square building — the same structure that houses the world-famous flagship retail store. The building runs from West 34th Street to West 35th Street and spans an entire city block between Broadway and Seventh Avenue in Midtown Manhattan. It is a National Historic Landmark. The 13th floor corporate offices are not publicly accessible — all consumer inquiries must be handled through phone or online channels.

How to Escalate a Complaint

1. Call 1-800-289-6229 first — Document the date, rep name, and case reference number. For billing disputes, unauthorized charges, or return refund delays, request a supervisor on the first call.
2. Use the secure message center at macys.com — Log into your macys.com account and submit a written complaint through the customer service portal. Written submissions create a timestamped record of your issue.
3. Visit a Macy’s store and request the Store Manager — Store managers have direct authority to resolve most in-store purchase, return, and service complaints.
4. Send a certified letter to the New York HQ — Write to Macy’s, Inc., Customer Resolution, 151 West 34th Street, New York, NY 10001. Include your order number, prior contact dates and rep names, and the specific resolution requested.
5. Dispute through Citibank for credit card issues — Macy’s credit cards are issued by Citibank, N.A. For unauthorized charges or billing fraud, dispute directly with Citibank through the number on the back of your card in addition to contacting Macy’s.
6. File with the CFPB — For credit card and financial service complaints, file at consumerfinance.gov/complaint.
7. File with the FTC — For deceptive advertising, misleading promotions, or retail fraud, file at reportfraud.ftc.gov.
8. File with the BBB — Macy’s is listed with the BBB in New York. File at bbb.org.
9. Contact your State Attorney General — For systemic consumer protection violations or false advertising complaints, your state AG’s consumer protection division has investigative authority over retail practices.

Executive Leadership

Tony Spring — Chairman & CEO, Macy’s, Inc. (since February 2024)

Spring succeeded Jeff Gennette as CEO in February 2024, bringing over 30 years of Macy’s, Inc. experience — including serving as CEO of Bloomingdale’s from 2014 to 2024. He is overseeing the company’s “A Bold New Chapter” strategy: closing approximately 150 underperforming Macy’s locations, investing in the “First 50” go-forward flagship and premium stores, and aggressively growing Bloomingdale’s and Bluemercury as higher-margin luxury formats.

Adrian Mitchell — Chief Financial Officer & Chief Operating Officer

Mitchell serves as both CFO and COO of Macy’s, Inc., overseeing financial performance, supply chain, and operational efficiency across all three brand nameplates. He plays a central role in the “A Bold New Chapter” restructuring — including the store closure program, capital allocation strategy, and investment in the priority Macy’s locations.

Pamela Quintiliano — VP, Investor Relations

Quintiliano is Macy’s, Inc.’s primary investor relations contact, managing communication with institutional shareholders, analysts, and the investment community from the 13th floor offices at 151 West 34th Street.