Hallmark Headquarters Address, Corporate Office Location, and Contact Details
Hallmark Cards, Incorporated is headquartered at 2501 McGee Trafficway, Kansas City, MO 64108, the campus where the company has made greeting cards for more than a century. The corporate switchboard is (816) 274-5111, and consumer care runs at 1-800-425-5627.
| Headquarters address | Hallmark Cards, Incorporated 2501 McGee Trafficway Kansas City, MO 64108 United States |
|---|---|
| Corporate HQ phone | (816) 274-5111 |
| Customer service | 1-800-425-5627 |
| Website | hallmark.com |
About Hallmark
Hallmark is the world’s greeting card leader and the company that made Kansas City a creative capital, founded in 1910 by Joyce C. Hall, who started by selling postcards out of a shoebox and built the brand around the phrase that became a trademark of the culture: When you care enough to send the very best. The privately held company remains under family leadership, a century-old anomaly among major American consumer companies.
The Kansas City headquarters campus houses card design, Crown Media’s Hallmark Channel operations nearby, the visitor center, and the creative studios behind the brand’s movies and products. Consumers reach the company through the consumer care line and hallmark.com, while the McGee Trafficway offices handle corporate, licensing, and media functions. Searches for the corporate office usually come from card-subscription questions, Keepsake Ornament issues, and the channel’s fan mail.
Hallmark Phone Numbers and Contact Directory
| Corporate switchboard | (816) 274-5111 |
| Consumer care | 1-800-425-5627 |
What Brings You Here? Find the Right Contact
- Card, gift, or Keepsake Ornament question: call 1-800-425-5627 or use the help section at hallmark.com for a written record.
- Hallmark.com order or Crown Rewards issue: route through the website’s order help, then call consumer care to attach the case to a phone record.
- Hallmark Channel or Hallmark+ question: use the viewer support routes on the Hallmark Media site; channel and streaming support are separate desks.
- Crown Media, licensing, or corporate inquiry: use the corporate contact routes at the McGee Trafficway offices.
- Store or retailer question: Hallmark products are sold through Gold Crown stores and national retailers; store matters go to the local store first.
Hallmark Corporate Headquarters and Office Addresses
Corporate headquarters
Hallmark Cards, Incorporated
2501 McGee Trafficway
Kansas City, MO 64108
United States
Hallmark campus and media
The Kansas City campus includes the visitor center and creative studios, while Hallmark Media’s channel operations serve the Hallmark Channel and Hallmark+ streaming audience nationwide.
The McGee Trafficway headquarters sits just east of downtown Kansas City’s Crossroads district, a working campus of offices, studios, and distribution support rather than a single tower. Visitors should expect corporate check-in, and card questions are always routed to consumer care.
How to Escalate a Complaint to Hallmark Corporate
- Call customer service first. Use the published support number (1-800-425-5627) and document the date, the representative’s name, and the case reference number before you hang up.
- Ask for a supervisor or the escalation team. First-line agents have limited authority; supervisors, retention, or executive-relations teams can approve credits, refunds, and exceptions.
- Move the case to a written channel. Email, secure chat, or an in-app case creates a timestamped record that is far stronger than phone notes when you escalate further.
- Send a certified letter to the headquarters. Write to Hallmark Cards, Incorporated, 2501 McGee Trafficway, Kansas City, MO 64108, United States. Include your account or order number, prior contact dates, representative names, and the specific resolution you want.
- Use a credit card chargeback if you paid by card. Card issuers can reverse disputed charges, typically within 60 to 120 days of the transaction.
- File with the FTC. Use reportfraud.ftc.gov; the FTC builds enforcement cases from complaint patterns.
- File with your state Attorney General. The Missouri AG consumer protection division accepts complaints by mail and online.
- File with the BBB. A public BBB complaint usually produces a formal written company response within 30 days.
Frequently Asked Questions
Where is the Hallmark corporate office?
Hallmark Cards, Incorporated is headquartered at 2501 McGee Trafficway, Kansas City, MO 64108, the company’s home campus since the early twentieth century.
What is the Hallmark phone number?
The corporate switchboard is (816) 274-5111 and consumer care is 1-800-425-5627 for card, ornament, and order questions.
Who owns Hallmark?
Hallmark is privately held by the Hall family through Hallmark Cards, Incorporated, with leadership passed down through generations since founder Joyce C. Hall.
Is Hallmark Channel part of Hallmark Cards?
Yes. Hallmark Media, which runs the Hallmark Channel and Hallmark+, is part of the Hallmark Cards corporate family, headquartered in the Kansas City organization.
How do I contact Hallmark about an order problem?
Call 1-800-425-5627 or use the order help section at hallmark.com; keep the order number and screenshot confirmations for any refund dispute.
How do I file a complaint against Hallmark?
Document each contact, then file with the FTC, the Missouri Attorney General’s consumer protection division, or the BBB. Certified letters can be sent to 2501 McGee Trafficway, Kansas City, MO 64108.