Hannaford Bros. Co. Headquarters Address, Corporate Office Location, and Contact Details

About

Hannaford Bros. Co., LLC is a leading regional supermarket chain headquartered at 145 Pleasant Hill Road, Scarborough, Maine 04074 — in the southern Maine community of Scarborough, approximately 8 miles south of Portland, Maine. Hannaford was founded in 1883 when Arthur Hannaford began selling high-quality fruits and vegetables from a produce cart on the Portland, Maine waterfront — one of the oldest continuously operating grocery businesses in the United States. The Hannaford brothers grew the produce operation into a full-service wholesale and retail grocery business through the first half of the 20th century, constructing a 200,000-square-foot distribution center in South Portland in 1960 to better serve an expanding retail store footprint. Hannaford expanded significantly through the 1980s and 1990s, growing into the mid-Atlantic states and acquiring Wilson Farms, a convenience store chain, before ultimately focusing exclusively on supermarkets. In 2000, Hannaford was acquired by Belgian-Dutch retail giant Delhaize Group for approximately $3.6 billion — and subsequently became part of Ahold Delhaize (Euronext: AD) when Ahold and Delhaize merged in 2016, creating one of the world’s largest food retail groups. Today, Hannaford operates approximately 190 stores across five New England and Mid-Atlantic states — Maine, Massachusetts, New Hampshire, New York, and Vermont — with approximately 26,000 associates. Hannaford is consistently recognized as one of the highest-quality regional grocery chains in the Northeast, with particular strength in its Hannaford Brand own-label products, pharmacy services, delivery, and curbside pickup.

Quick Facts

Founded

1883 (Portland, ME, by Arthur Hannaford)

HQ

145 Pleasant Hill Road, Scarborough, ME 04074

HQ phone

(207) 883-2911

Customer service

1-800-213-9040

Consumer info email

consumerinfo@hannaford.com

HQ fax

(207) 885-3165

Parent company

Ahold Delhaize (Euronext: AD; Zaandam, Netherlands) — via Delhaize acquisition 2000

Revenue

~$6B (estimated Hannaford segment); Ahold Delhaize FY2025 net sales: €92.4 billion globally

Total stores

~190 in 5 states (ME, MA, NH, NY, VT); Associates: 26,000+

What Brings You Here? Find the Right Contact

Hannaford customer — in-store complaint or service issue

Call 1-800-213-9040 or submit feedback at hannaford.com/customer-service/contact-us. For in-store issues, the store manager is the fastest resolution path — managers have authority to resolve pricing errors, product quality complaints, and refund requests.

Hannaford pharmacy complaint

For pharmacy-related complaints — incorrect prescription, billing error, or counseling issue — speak with the pharmacy manager at the specific store location. For unresolved pharmacy complaints, call 1-800-213-9040 and request Hannaford’s pharmacy services team. Also file with your state Board of Pharmacy for serious medication errors.

Hannaford online order — delivery or pickup complaint

For orders placed at hannaford.com — including delivery, curbside pickup, missing items, or substitution issues — call 1-800-213-9040 or use the contact form at hannaford.com/customer-service/contact-us.

Hannaford to Go / digital coupon or rewards issue

For Hannaford My Hannaford Rewards account issues, digital coupons, or Hannaford to Go app problems — call 1-800-213-9040 or visit hannaford.com/my-hannaford-rewards.

Vendor / supplier inquiry

Direct all supplier inquiries to Hannaford Bros. Co., LLC, 145 Pleasant Hill Road, Scarborough, ME 04074. As an Ahold Delhaize USA brand, Hannaford participates in Ahold Delhaize’s centralized private label and category management sourcing programs.

Media / press

Contact Hannaford Communications at hannaford.com or the Scarborough HQ at (207) 883-2911.

Legal / subpoena

Serve Hannaford Bros. Co., LLC, 145 Pleasant Hill Road, Scarborough, ME 04074. Confirm the registered agent through the Maine Secretary of State at maine.gov/sos. For parent company matters, the Ahold Delhaize USA entity is ADUSA Administrative Services, LLC.

Phone & Contact Directory

Customer Service

1-800-213-9040

Corporate HQ

(207) 883-2911

HQ fax

(207) 885-3165

Consumer info email

consumerinfo@hannaford.com

Mailing address

PO Box 1000, Portland, ME 04104-5005

Website

hannaford.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Hannaford Bros. Co., LLC
145 Pleasant Hill Road
Scarborough, ME 04074
United States
Phone: (207) 883-2911

Mailing address

PO Box 1000
Portland, ME 04104-5005

Distribution center network

• South Portland, ME — Primary New England DC (constructed 1960; extensively expanded since)
• Schodack, NY — Mid-Atlantic / New York DC
• Winthrop, ME — Secondary Maine DC

Parent company world headquarters

Ahold Delhaize
Provincialeweg 11
1506 MA Zaandam, Netherlands

Ahold Delhaize USA operational headquarters

ADUSA Administrative Services, LLC
2110 Executive Drive
Salisbury, NC 28147

About the Scarborough HQ: Hannaford’s headquarters at 145 Pleasant Hill Road sits in the coastal southern Maine community of Scarborough — a growing suburban town bordering Portland that is home to several major Maine employers. The Scarborough HQ has served as Hannaford’s nerve center through its transformation from a New England regional grocer into a modern omnichannel supermarket chain and Ahold Delhaize USA brand. The HQ campus is co-located with Hannaford’s primary IT, human resources, marketing, finance, pharmacy operations, and e-commerce teams. Despite being part of a global retail group with €92+ billion in annual sales, Hannaford has maintained its distinct New England regional identity and Scarborough headquarters — consistent with Ahold Delhaize’s decentralized, “local while leveraging global” brand management philosophy.

How to Escalate a Complaint

1. Speak with the store manager on duty — For in-store product, service, or pricing complaints, the store manager is the fastest resolution path with full authority to issue refunds and resolve issues immediately.
2. Call 1-800-213-9040 — For online order issues, unresolved in-store complaints, and general customer service escalations.
3. Email consumerinfo@hannaford.com — For documented complaints requiring a written record.
4. Mail to the Scarborough HQ — Write to Hannaford Bros. Co., LLC, Customer Relations, 145 Pleasant Hill Road, Scarborough, ME 04074 or PO Box 1000, Portland, ME 04104-5005. Send certified mail with your store location, date, prior contact history, and resolution requested.
5. File a pharmacy complaint with your state Board of Pharmacy — For serious pharmacy errors, file with your state’s Board of Pharmacy — they have direct licensing authority over Hannaford pharmacy operations.
6. File with the BBB — Hannaford is listed with the BBB. File at bbb.org.
7. File with the Maine AG — The Maine AG’s consumer protection division is at maine.gov/ag. Hannaford’s Scarborough HQ makes the Maine AG directly relevant.
8. File with your state AG — For consumers in the five states where Hannaford operates (ME, MA, NH, NY, VT), your state AG’s consumer protection office has jurisdiction over the specific store location.