South State Bank Headquarters Address, Corporate Office Location, and Contact Details

About

SouthState Bank, N.A. is a nationally chartered commercial bank headquartered at 1101 First Street South, Winter Haven, Florida, and a wholly owned subsidiary of SouthState Corporation (NYSE: SSB). Serving 1 million+ customers through 240+ branches across Florida, Alabama, Georgia, North Carolina, South Carolina, Virginia, Texas, and Colorado, SouthState is one of the largest regional banks in the Southeast. John C. Corbett serves as CEO and, as of April 15, 2026, Chairman; Steve Young as President and Jeremy Lucas as CFO. Q1 2026 posted net income of $225.8 million, diluted EPS of $2.28 (up 6% YoY adjusted), a return on assets of 1.37%, 7% annualized loan growth, and a record loan production pipeline of $6.4 billion.

In November 2025, SouthState moved into a new 87,000 sq ft Atlanta regional headquarters at Prominence in Buckhead (3475 Piedmont Road NE) — consolidating multiple Atlanta offices into one flagship Class-A space as the bank continues its Southeast expansion. Note: the official bank name is one word — SouthState Bank — not “South State Bank” as many directories and the source page URL write it. The legal entity is SouthState Bank, N.A. (National Association — a federally chartered bank regulated primarily by the OCC).

Quick Facts

Legal Name

SouthState Bank, N.A.

Parent

SouthState Corporation (NYSE: SSB)

Founded

1930s (through predecessor institutions)

HQ

1101 First Street South, Winter Haven, FL 33880

CEO & Chairman

John C. Corbett (Chairman since April 15, 2026)

Q1 2026 Net Income

$225.8 million

Q1 2026 EPS

$2.28 (up 6% YoY adjusted)

Branches

240+ in FL, AL, GA, NC, SC, VA, TX, CO

Customers

1 million+

What Brings You Here? Find the Right Contact

Customer service / account inquiry

Call (800) 277-2175 — the main line for all personal and business accounts, debit cards, online banking, wire transfers, and general assistance. Secure messages can also be sent within the SouthState Online Banking portal for account-specific written documentation.

File a formal complaint

Submit at southstatebank.com/global/help/contact-us/complaints-and-feedback — SouthState commits to reviewing every submission and responding within two business days. Written submissions create a timestamped case record, making this the preferred channel for disputes requiring a formal paper trail.

Mortgage / RESPA complaint

Call (800) 277-2175 for the mortgage team. For formal RESPA Qualified Written Requests, send certified mail to SouthState Bank, N.A., Attn: Mortgage Customer Service, 1101 First Street South, Winter Haven, FL 33880.

Fraud / unauthorized transaction

Call (800) 277-2175 immediately — fraud team handles unauthorized debit, ACH, and wire disputes 24/7.

Investor relations

NYSE: SSB — southstatecorporation.q4ir.com. Q1 2026 earnings reported April 22, 2026.

Legal / subpoena

Serve SouthState Bank, N.A. (OCC-chartered) at 1101 First Street South, Winter Haven, FL 33880. Holding company SouthState Corporation is a South Carolina corporation — same address for service.

Phone Directory

Customer Service (Main)

(800) 277-2175

Complaints & Feedback

southstatebank.com/global/help/contact-us/complaints-and-feedback

Contact Page

southstatebank.com/global/help/contact-us

Investor Relations

southstatecorporation.q4ir.com

Corporate Headquarters Address

SouthState Bank, N.A.

1101 First Street South
Winter Haven, FL 33880

Atlanta Regional HQ (opened November 2025)

3475 Piedmont Road NE (Prominence in Buckhead)
Atlanta, GA 30305

Columbia, SC Legacy Regional Admin

1221 Main Street, Columbia, SC 29201

How to Escalate a Complaint

1. Call (800) 277-2175 and ask for a manager or supervisor. Get a case number on every call. For complex issues, ask to be connected to the regional branch manager or Senior Customer Service team.
2. Submit written complaint at southstatebank.com/global/help/contact-us/complaints-and-feedback — triggers SouthState’s 2-business-day response commitment and creates a formal case record.
3. Send a certified letter to SouthState Bank, N.A., Attn: Complaint Resolution, 1101 First Street South, Winter Haven, FL 33880 — include account number, all prior case numbers, and requested resolution. For mortgage disputes, send a formal RESPA Qualified Written Request (QWR).
4. File with the BBB under the chapter for your specific state — Davenport/FL, Columbia/SC, Birmingham/AL (BBB Accredited since 2009).
5. File with the OCC at occ.gov/help-and-resources/consumer-protections or 1-800-613-6743 — the OCC has direct examination and enforcement authority over SouthState as a nationally chartered bank.
6. File with the CFPB at consumerfinance.gov/complaint — SouthState’s assets exceed $10B, making it subject to CFPB oversight. CFPB requires a written response within 15 days and is highly effective for mortgage, deposit, and credit disputes.
7. File with the FDIC at fdic.gov/consumers/consumer/help or 1-877-275-3342 — FDIC’s consumer response center coordinates with the OCC for national bank complaints.
8. Cite Regulation E / Z federal deadlines. Unauthorized EFT disputes: SouthState must investigate within 10 business days (45 with provisional credit). Credit card billing disputes: acknowledge within 30 days, resolve within 2 billing cycles. Missing either triggers an immediate CFPB complaint citing the specific regulation.