Goodwill Headquarters Address, Corporate Office Location, and Contact Details
About
Goodwill Industries International Inc. is an American nonprofit organization and the parent body of the global Goodwill network, headquartered at 15810 Indianola Drive, Rockville, Maryland 20855. Founded in 1902 by Reverend Edgar Helms, Goodwill coordinates a network of 150+ community-based, independent member organizations across the US, Canada, and 13 other countries, focused on job training, employment services, and workforce development for individuals facing barriers to employment.
Quick Facts
Founded
1902 (Boston, MA)
Industry
Nonprofit — workforce development & thrift retail
National HQ Address
15810 Indianola Drive, Rockville, MD 20855
Organization Type
Nonprofit 501(c)(3)
Employees (International)
150,000+
Corporate Phone
(301) 530-6500
Toll-Free
1-800-466-3945
Website
goodwill.org
Florida Regional Goodwill Locations
Goodwill operates through independent local affiliates in Florida, each with its own executive leadership, HQ, and contact. Key Florida Goodwill organizations include:
Goodwill of Central Florida
7531 Orange Blossom Trail, Orlando, FL 32809 | (407) 857-0659 | goodwillcfl.org
Goodwill Industries of South Florida
2121 NW 21st Street, Miami, FL 33142 | (305) 548-4363 | goodwillsouthflorida.org
Goodwill Industries – Suncoast
10596 Gandy Blvd, St. Petersburg, FL 33702 | (727) 523-1513
Gulfstream Goodwill Industries
1715 Tiffany Drive East, West Palm Beach, FL 33407 | (561) 848-7200
Goodwill Industries of Southwest Florida
5100 Tice Street, Fort Myers, FL 33905 | (239) 995-2106 | goodwillswfl.org
Goodwill Industries of North Florida
5150 Timuquana Road, Jacksonville, FL (new campus, 2024) | (904) 384-1361
Goodwill Industries
Big Bend — 300 Mabry Street, Tallahassee, FL 32304 | (850) 279-5041
What Brings You Here? Find the Right Contact
Goodwill customer — donation, store complaint, or pricing issue
Contact your local Goodwill affiliate directly — each organization is independently operated. Find your local Goodwill at goodwill.org/location.
Goodwill job training or employment services inquiry
Contact your regional Goodwill affiliate or visit goodwill.org to find workforce programs in your area.
Goodwill donation pickup inquiry
Contact your local Goodwill store directly or use the donation scheduler at goodwill.org.
Corporate / national policy or media inquiry
Contact Goodwill Industries International at (301) 530-6500 or write to 15810 Indianola Drive, Rockville, MD 20855.
Legal / subpoena
Serve Goodwill Industries International Inc., 15810 Indianola Drive, Rockville, MD 20855. For Florida affiliates, confirm the registered agent through the Florida Division of Corporations at bizapps.sunbiz.org.
Phone & Contact Directory
National HQ
(301) 530-6500
Toll-free
1-800-466-3945
Website
goodwill.org
Location finder
goodwill.org/location
Corporate Headquarters & Office Addresses
National HQ
15810 Indianola Drive, Rockville, MD 20855
Washington, DC Office
1140 3rd Street NE, Suite 350, Washington, DC 20002
How to Escalate a Complaint
- Contact your local Goodwill affiliate directly — Each Goodwill organization is independently operated; the local affiliate is the primary and fastest escalation path for store, donation, and employment complaints.
- Use goodwill.org/location — Find the contact details for your specific regional Goodwill affiliate.
- Call (301) 530-6500 — Goodwill Industries International’s national HQ line for complaints that cannot be resolved at the affiliate level.
- Mail to the Rockville HQ — Write to Goodwill Industries International, 15810 Indianola Drive, Rockville, MD 20855.
- File with your state AG — For Florida complaints, the Florida AG’s consumer protection division at myfloridalegal.com handles unresolved nonprofit retail complaints.
- File with the FTC — For deceptive pricing, advertising, or donation-handling practices, file at ftc.gov/complaint.
- File with the IRS — For concerns about Goodwill’s nonprofit tax-exempt status or operations, file Form 13909 with the IRS at irs.gov.
- File with the BBB — Goodwill Industries International is listed with the BBB. File at bbb.org.