Subway Headquarters Address, Corporate Office Location, and Contact Details

About

Subway is an American multinational fast food sandwich franchise, legally operating as Franchise World Headquarters, LLC, now headquartered at 1 Corporate Drive, Suite 1000, Shelton, Connecticut 06484 — a 90,000-square-foot campus opened in October 2023 in the Enterprise Corporate Park. Founded in 1965, Subway operates a dual-headquarters model with offices in both Shelton, CT and Miami, Florida, and serves millions of customers daily across 37,000+ locations in over 100 countries.

Quick Facts

Founded

1965 (Bridgeport, CT)

Industry

Quick service restaurant franchise

HQ Address

1 Corporate Drive, Suite 1000, Shelton, CT 06484

Second HQ

Miami, FL

Locations

37,000+ in 100+ countries

Employees

10,000+

HQ Phone

(203) 877-4281

Website

subway.com

What Brings You Here? Find the Right Contact

Subway customer — food quality, service, or in-store complaint

Use the feedback form at subway.com/feedback or speak with the restaurant manager directly — franchise managers handle in-store complaints immediately.

Subway franchise owner — corporate support or dispute

Contact Franchise World Headquarters at 1 Corporate Drive, Suite 1000, Shelton, CT 06484, or through your assigned franchise business consultant.

Subway privacy or data inquiry

Email privacy@subway.com or write to The Subway Group Privacy Office, c/o Franchise World Headquarters, LLC, 1 Corporate Drive, Suite 1000, Shelton, CT 06484.

Subway careers inquiry

Visit subway.com/en-US/Careers for corporate and regional office opportunities in Shelton, CT, Miami, FL, and other locations.

Legal / subpoena

Serve Franchise World Headquarters, LLC, 1 Corporate Drive, Suite 1000, Shelton, CT 06484. Confirm the registered agent through the Connecticut Secretary of State at portal.ct.gov/sots.

Phone & Contact Directory

HQ phone

(203) 877-4281

Privacy email

privacy@subway.com

Website

subway.com

Customer feedback

subway.com/feedback

Careers

subway.com/en-US/Careers

Corporate Headquarters & Office Addresses

Connecticut HQ

1 Corporate Drive, Suite 1000, Shelton, CT 06484

Miami, FL HQ

Miami, FL (dual-headquarters office)

How to Escalate a Complaint

1. Speak with the restaurant manager — For in-store food or service complaints, the franchise manager is the fastest resolution path.
2. Use subway.com/feedback — Submit a documented written complaint for a formal tracked response from corporate.
3. Call (203) 877-4281 — Subway’s Connecticut HQ line for escalations beyond the franchise level.
4. Mail to the Shelton HQ — Write to Franchise World Headquarters, LLC, Customer Relations, 1 Corporate Drive, Suite 1000, Shelton, CT 06484.
5. File with the Connecticut AG — The CT AG’s consumer protection division at portal.ct.gov/ag handles complaints for Connecticut HQ–based companies.
6. File with the FTC — For deceptive advertising or franchise-related unfair practices, file at ftc.gov/complaint.
7. File with the BBB — Subway / Franchise World Headquarters is listed with the BBB. File at bbb.org