Petco Headquarters Address, Corporate Office Location, and Contact Details

About

Petco Health and Wellness Company (Nasdaq: WOOF) is headquartered at 10850 Via Frontera in the Rancho Bernardo neighborhood of San Diego — a custom-built, 300,000 sq ft National Support Center opened in 2015, replacing its prior Miramar campus. A secondary support center sits at 654 Richland Hills Drive in San Antonio, Texas, housing customer service, accounting, and e-commerce teams. Founded in 1965 and celebrating its 60th anniversary in 2025, Petco operates 1,382 locations including 100+ in-store veterinary hospitals, with CEO Joel Anderson leading “Phase 3” of the company’s strategic turnaround.

FY2025 (ending January 31, 2026) delivered a profitability reversal: net income of $9.1 million (from a $101.8M loss in FY2024), adjusted EBITDA up 21.3% to $408.2 million, and operating income surging ~17x to $120.4 million. Net sales were $6.0 billion (down 2.5%), and for FY2026 Petco guides net sales flat to up 1.5% with $415–$430M adjusted EBITDA and plans to close 15–20 net stores. Several directories list 9125 Rehco Road, San Diego, CA 92121 — the prior Miramar HQ vacated in 2015; the confirmed current address per corporate.petco.com, ZoomInfo, and LinkedIn is 10850 Via Frontera.

Quick Facts

Legal Name

Petco Health and Wellness Company, Inc. / Petco Animal Supplies, Inc.

Founded

1965 (60th anniversary 2025)

HQ

10850 Via Frontera, San Diego, CA 92127 (since 2015)

Prior HQ (vacated)

9125 Rehco Road, San Diego, CA 92121 (pre-2015)

San Antonio Office

654 Richland Hills Drive, San Antonio, TX 78245

Ticker: Nasdaq

WOOF

CEO

Joel Anderson

FY2025 Net Sales

$6.0B (−2.5%)

Adj. EBITDA

$408.2M (+21.3%) 

FY2025 Net Income

$9.1M (vs. −$101.8M in FY2024)

Stores

1,382 (incl. 100+ in-store vet hospitals)

What Brings You Here? Find the Right Contact

Order / product / return / refund

Call 1-888-824-7257 — Petco’s primary customer service line. BBB complaints document agents refusing to escalate — ask specifically for a supervisor and always get a formal case number.

Vetco / veterinary services complaint

Call 1-888-824-7257 and ask for the Veterinary Services team. For licensing or medical negligence concerns, report to your state’s veterinary licensing board via aavsb.org.

Vital Care (membership) billing dispute

Call 1-888-824-7257 — Vital Care cancellation and unauthorized charge complaints are among the most common categories in BBB and PissedConsumer records.

Grooming / salon complaint

Contact your local store first, then 1-888-824-7257. For pet injuries, get a written incident report from the store and retain all veterinary records.

Press

pressinquiries@petco.com | (858) 909-4665 

Investor Relations

Nasdaq: WOOF — FY2025 results released March 10, 2026 at ir.petco.com

Legal / subpoena

Serve Petco Animal Supplies, Inc. (Delaware corporation) at 10850 Via Frontera, San Diego, CA 92127.

Phone Directory

Customer Service

1-888-824-7257

Customer Service (alternate)

1-877-738-6742

National Support Center (HQ)

(858) 453-7845

Fax

(858) 784-3489

Press

(858) 909-4665 | pressinquiries@petco.com 

Contact Form

petco.com/contact-us

Investor Relations

ir.petco.com

Corporate Headquarters Address

Petco Health and Wellness Company, Inc.

10850 Via Frontera
San Diego, CA 92127

San Antonio Support Center

654 Richland Hills Drive, San Antonio, TX 78245

How to Escalate a Complaint

1. Call 1-888-824-7257 and ask for a supervisor — if refused, ask the agent to document your request and note their employee ID, then call back. BBB records confirm this is the most common friction point.
2. Get a case number on every contact — essential for grooming injuries, Vital Care disputes, and veterinary complaints.
3. Submit at petco.com/contact-us for a timestamped written record.
4. Send certified letter to Petco Animal Supplies, Inc., Attn: Customer Service Management, 10850 Via Frontera, San Diego, CA 92127.
5. File with the BBB under San Diego, CA — NOT BBB Accredited; filings produce a formal corporate response.
6. Dispute charges with your bank for unauthorized Vital Care charges and unfulfilled orders — chargebacks trigger immediate escalation.
7. File with your state AG for Vital Care auto-renewal and deceptive membership cancellation practices; California’s CLRA and Auto-Renewal Law offer strong protections.
8. File with the FTC at reportfraud.ftc.gov for negative option / auto-renewal violations under the updated 2025 Negative Option Rule.
9. For grooming or vet injuries — report to your state Department of Agriculture (grooming) or veterinary licensing board (Vetco) via aavsb.org