Lyft Headquarters Address, Corporate Office Location, and Contact Details
About
Lyft, Inc. (NASDAQ: LYFT) is an American transportation technology company headquartered at 185 Berry Street, Suite 400, San Francisco, California 94107 — a 361,000 sq ft flagship office campus in the Mission Bay neighborhood, steps from Oracle Park and San Francisco Bay. Founded in 2012 by Logan Green and John Zimmer as a spinoff of their earlier carpooling platform Zimride, Lyft operates a peer-to-peer rideshare marketplace connecting passengers with independent driver-partners across the United States and Canada. Lyft is the second-largest rideshare platform in the US, competing primarily with Uber. Under CEO David Risher — who joined in April 2023 after a turnaround mandate from the board — Lyft has staged a significant financial comeback: for full-year 2025, the company delivered record gross bookings of $18.5 billion (up 15% YoY), record revenue of $6.3 billion (up 9%), record rides of 945.5 million (up 14%), record annual riders of 51.3 million (up 16%), record Adjusted EBITDA of $529 million (up 38%), and free cash flow of $1.12 billion — the first time FCF exceeded $1 billion in Lyft’s history. Q4 2025 was Lyft’s most profitable quarter ever, marking the eleventh consecutive quarter of double-digit gross bookings growth year over year.
Looking ahead: Risher has declared 2026 “the year of the AV” — Lyft is expanding autonomous vehicle (AV) deployments domestically and internationally through its growing network of AV partnerships, positioning the platform as a multi-modal hybrid transportation network beyond traditional rideshare. In Q3 2025, Lyft also acquired a luxury chauffeuring company as part of its premium and corporate ride expansion strategy.
Quick Facts
Founded
June 2012 (San Francisco, California, by Logan Green and John Zimmer)
HQ
185 Berry Street, Suite 400, San Francisco, CA 94107
HQ size
170,000+ sq ft (flagship office footprint)
NASDAQ Ticker
LYFT
CEO
David Risher (since April 2023)
Chairman
Logan Green (co-founder)
President
John Zimmer (co-founder)
CFO
Erin Brewer
Revenue (FY2025)
$6.3 billion (record, up 9% YoY)
Gross Bookings (FY2025)
$18.5 billion (record, up 15% YoY)
Rides (FY2025)
945.5 million (record, up 14% YoY)
Annual riders (FY2025)
51.3 million (record, up 16% YoY)
Adjusted EBITDA (FY2025)
$529 million (record, up 38% YoY)
Free Cash Flow (FY2025)
$1.12 billion (first time exceeding $1B)
HQ phone
(855) 865-9553
Investor relations email
ir@lyft.com
Website
lyft.com
What Brings You Here? Find the Right Contact
Rider — trip issue, billing dispute, or refund
Open the Lyft app → tap your profile photo → “Get Help” → select the relevant trip. Lyft’s primary support channel is in-app — phone support is not publicly available for individual riders. For billing disputes, use the app to flag the specific charge.
Driver / driver-partner — account, payment, or deactivation issue
Open the Lyft Driver app → tap “Support” → “Something Else.” For deactivation appeals, use the Driver app support portal. Lyft’s driver support team can also be reached through the Driver Hub locations in major cities
Lost item in a Lyft
Open the Lyft app → tap your profile → ride history → tap the trip → “Find Lost Item.” Lyft connects you directly with your driver through a masked call system.
Lyft Business (corporate or work rides) inquiry
Visit lyft.com/business or email your Lyft Business account manager. Corporate accounts include centralized billing, ride policies, and dedicated business support.
Lyft Teen (under-18 rides) inquiry
Lyft Teen is a supervised ride product launched in 2025. For setup, account, or safety questions, contact support through the Lyft app under the Teen account settings.
Autonomous vehicle (AV) partnership inquiry
Lyft manages AV fleet integrations through its network partnerships. Contact Lyft’s business development team through lyft.com or the San Francisco corporate office.
Media / press
Contact Lyft’s communications team at press@lyft.com or through lyft.com/newsroom.
Investor relations
Email ir@lyft.com or visit investor.lyft.com. Transfer Agent: Equiniti Trust Company, LLC, 28 Liberty Street, Floor 53, New York, NY 10005. NASDAQ: LYFT.
Legal / copyright / subpoena
For copyright matters, write to Lyft, Inc., 185 Berry Street, San Francisco, CA 94107. Lyft is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.
Phone & Contact Directory
Rider & Driver Support
In-app only — Lyft app → profile → “Get Help.” Phone support is not publicly offered for individual trip or account inquiries.
HQ Phone (corporate, media, vendor inquiries)
(855) 865-9553
HQ Hours
Mon–Fri 7:00am–5:00pm PT
Investor Relations
ir@lyft.com / investor.lyft.com
Press
press@lyft.com / lyft.com/newsroom
Transfer Agent
Equiniti Trust Company, LLC — (800) 937-5449 or HelpAST@equiniti.com
Corporate Headquarters & Office Addresses
Principal executive headquarters
Lyft, Inc.
185 Berry Street, Suite 400
San Francisco, CA 94107
United States
Major US offices
- Seattle, WA — Pioneer Square; 44,000 sq ft across 3 floors
- New York, NY — Hudson Yards; 100,000 sq ft across 2 floors
- Washington, D.C. — Penn Quarter neighborhood
- Atlanta, GA
- Boston, MA
- Nashville, TN — 2505 Eugenia Ave
- Aurora, CO — 2930 S Havana St
- Cleveland, OH
- Phoenix, AZ
- Portland, OR
Lyft’s San Francisco headquarters in Mission Bay spans over 170,000 sq ft and serves as the company’s flagship office, housing the full executive team. The campus, completed between 2017 and 2020 and designed by Studios Architecture, is renowned for its distinctive pink-accented interiors, unobstructed city views, and a design ethos centered on what Lyft describes as “delightful” modern workspaces.
How to Escalate a Complaint
Use the Lyft app first — it is the primary support channel
Go to your profile → “Get Help” → select the specific trip or issue. Document your case number. In-app support creates a timestamped record tied to your trip data and account.
Request escalation to a Lyft supervisor through the app
When communicating with in-app support, explicitly request escalation to a senior specialist or supervisor for unresolved billing disputes, safety incidents, or account access issues.
Use Lyft’s web-based help center
Visit help.lyft.com for issues where in-app support is inaccessible. The web portal supports account, payment, and safety complaints.
For safety-critical incidents, use Lyft’s Critical Response Line
For sexual assault, serious physical injury, or threats of violence during a ride, Lyft has a dedicated Critical Response Line. Access it through help.lyft.com or by calling (855) 865-9553 and navigating to safety reporting.
Send a certified letter to the San Francisco HQ
Write to Lyft, Inc., Customer Resolution, 185 Berry Street, Suite 400, San Francisco, CA 94107. Include your Lyft account email, trip date(s), trip ID(s), prior contact references, and the resolution requested.
Dispute the charge with your bank or card issuer
For unauthorized or disputed charges, file a chargeback through your card issuer directly. This is an effective parallel channel for billing complaints unresolved through app support.
File with the CPUC (California riders)
Lyft is regulated as a Transportation Network Company (TNC) in California by the California Public Utilities Commission. File a TNC complaint at cpuc.ca.gov.
File with your state PUC or TNC regulator
Most states regulate rideshare platforms through a public utilities commission or transportation department. Your state’s TNC regulator has enforcement authority over fare practices, driver background checks, and passenger safety.
File with the FTC
For deceptive pricing, surge fare disputes, or misleading promotions, file at reportfraud.ftc.gov.
File with the BBB
Lyft is listed with the BBB in San Francisco. File at bbb.org.
Executive Leadership
David Risher — CEO (since April 2023)
Risher joined Lyft as CEO in April 2023 on a turnaround mandate, having previously served as a senior executive at Amazon in its early years and as founder of Worldreader, a nonprofit expanding book access in developing countries. He inherited a company burning cash and losing ground to Uber, and has systematically rebuilt Lyft’s fundamentals: 945.5 million rides and 51.3 million annual riders in 2025 both set all-time records, gross bookings grew 15%, and free cash flow exceeded $1 billion for the first time. His strategic framework centers on customer obsession, driver experience improvement, autonomous vehicle integration, and expanding Lyft into premium and corporate transportation. He declared 2026 “the year of the AV,” with multiple AV deployment partnerships advancing in the US and abroad.
Logan Green — Co-Founder & Chairman
Green co-founded Lyft (originally Zimride, a college carpooling platform) in 2007 with John Zimmer, before pivoting to on-demand rideshare under the Lyft brand in 2012. He served as CEO until April 2023, when he transitioned to Chairman as part of the leadership change that brought Risher in. Green remains a major shareholder and board voice on long-term company strategy.
John Zimmer — Co-Founder & President
Zimmer has served as President since co-founding Lyft with Green, focusing on driver experience, culture, and the long-term vision for Lyft as a transportation network. He has been an outspoken advocate for reducing personal car ownership in cities through shared and autonomous mobility.
Erin Brewer — Chief Financial Officer
Brewer oversees Lyft’s financial operations and capital allocation strategy. Under her tenure in FY2025, Lyft generated $529 million in Adjusted EBITDA (up 38% YoY), FCF of $1.12 billion, and initiated a $1 billion share repurchase program announced alongside Q4 2025 results.