Instacart Headquarters Address, Corporate Office Location, and Contact Details

About

Instacart — legally Maplebear Inc. — is an American online grocery delivery and retail media company headquartered at 50 Beale Street, Suite 600, San Francisco, California 94105, in the Embarcadero district. Founded in 2012 by Apoorva Mehta, Instacart went public on NASDAQ under the ticker CART in September 2023, and today serves millions of customers across the US and Canada through partnerships with major grocery retailers. The company employs 3,000+ people and maintains offices in San Francisco (HQ), New York, Toronto, and Halifax.

Quick Facts

Founded

2012 (San Francisco, CA, by Apoorva Mehta)

Industry

Online grocery delivery & retail media technology

Revenue

~$3.4B annually

Employees

3,000+

Offices

San Francisco (HQ), New York, Toronto, Halifax

HQ Address

50 Beale Street, Suite 600, San Francisco, CA 94105

NASDAQ Ticker

CART

HQ Phone

(888) 246-7822

What Brings You Here? Find the Right Contact

Instacart customer — missing order, billing dispute, or refund

Call (888) 246-7822 or use the Help Center at instacart.com/help. Most order issues are resolved within 24 hours through the app.

Instacart shopper — earnings or account complaint

For Instacart shopper pay disputes or account deactivations, contact Shopper Support through the Instacart Shopper app or at instacart.com/help.

Instacart retailer / brand partnership inquiry

 For retailer onboarding or Instacart Ads/retail media partnership inquiries, visit instacart.com/business or contact through instacart.com/retailers.

Investor relations (NASDAQ: CART)

 Visit investors.instacart.com or write to Maplebear Inc., Investor Relations, 50 Beale Street, Suite 600, San Francisco, CA 94105.

Legal / subpoena

 Serve Maplebear Inc. (Instacart), 50 Beale Street, Suite 600, San Francisco, CA 94105. Confirm the registered agent via the California Secretary of State at bizfile.sos.ca.gov.

Phone & Contact Directory

Customer service

(888) 246-7822

HQ address

50 Beale Street, Suite 600, San Francisco, CA 94105

New York office

Flatiron District, New York, NY

Toronto office

Toronto, Ontario, Canada

Website

instacart.com

Help Center

instacart.com/help

Investor relations

investors.instacart.com

Corporate Headquarters & Office Addresses

Principal corporate headquarters

Maplebear Inc. (Instacart)
50 Beale Street, Suite 600
San Francisco, CA 94105
United States
Phone: (888) 246-7822

Additional offices

• New York, NY: Flatiron District
• Toronto, Ontario, Canada
• Halifax, Nova Scotia, Canada

How to Escalate a Complaint

1. Use instacart.com/help — Instacart’s Help Center is the primary and fastest path for order, billing, and account complaints.
2. Call (888) 246-7822 — Instacart’s national customer service line for escalations.
3. Mail to the San Francisco HQ — Write to Maplebear Inc., Customer Relations, 50 Beale Street, Suite 600, San Francisco, CA 94105.
4. Shopper deactivation — appeal through the Shopper app — Use the Instacart Shopper app’s built-in deactivation appeal process as the first step.
5. File with the FTC — For deceptive pricing or unauthorized charges, file at ftc.gov/complaint.
6. File with the CFPB — For billing or payment disputes involving Instacart’s financial products, file at consumerfinance.gov/complaint.
7. File with the California AG — The California AG at oag.ca.gov has jurisdiction over Instacart’s San Francisco HQ.
8. File with the BBB — Instacart is listed with the BBB (San Francisco, CA). File at bbb.org.
9. Investor complaint — file with the SEC — For NASDAQ: CART securities concerns, file at sec.gov/tcr.