Factor (Factor 75) Headquarters Address, Corporate Office Location, and Contact Details
Factor corporate headquarters is located at 2302 West Indian Trail, Aurora, IL 60506, United States, in Aurora, Illinois, where the company’s U.S. operations and fulfillment are anchored as a wholly owned subsidiary of HelloFresh, the world’s leading meal kit company. Factor’s corporate office supports a premium prepared meal delivery service offering more than 100 weekly chef-crafted, dietitian-approved, ready-to-heat meals delivered fresh — never frozen — directly to customers’ doors across the United States. Customers, media, and business partners regularly need the Factor corporate office address and Factor contact details for subscription issues, billing disputes, delivery complaints, and corporate enquiries.
Quick Facts
Corporate Headquarters Address
Factor75, LLC, 2302 West Indian Trail, Aurora, IL 60506, United States
Parent Company Headquarters Address
HelloFresh SE, Prinzessinnenstraße 20‑23, 10969 Berlin, Germany
Customer Service Phone Number (U.S.)
1‑888‑573‑5727
Customer Service Email
help@factor75.com
App Support Contact
Available directly through the Factor mobile app
Official Website
factor75.com
Parent Company
HelloFresh SE
Industry
Prepared meal delivery and subscription food service
Factor Corporate Headquarters Address
The primary Factor corporate headquarters and registered developer address is Factor75, LLC, 2302 West Indian Trail, Aurora, IL 60506, United States, the address listed in Factor’s official Google Play developer registration and app store filings. Factor operates as a wholly owned brand of HelloFresh SE — the Berlin-based meal kit giant — after HelloFresh acquired Factor75 in 2020 to expand into the premium prepared ready-to-eat meal segment beyond HelloFresh’s core meal kit offering. The Aurora, Illinois, address serves as Factor’s primary U.S. corporate and operational headquarters, with HelloFresh’s broader North American operations centered in New York, New York.
Factor Customer Service Number
The main Factor customer service number is 1‑888‑573‑5727, available for subscription management, delivery issues, meal quality complaints, billing enquiries, and general customer support across all Factor meal plan services. Customers can also contact Factor’s support team by email at help@factor75.com, or directly through the Factor mobile app, where the company’s customer experience team is available to assist with account issues, weekly meal selection changes, delivery address updates, and plan pauses or cancellations. Factor’s app-based support is the fastest channel for most customer service interactions, including skipping weeks, changing delivery preferences, and managing the subscription.
How to Contact Factor Corporate Office
For everyday Factor subscription issues including delivery problems, billing disputes, meal quality complaints, and account management, call customer service at 1‑888‑573‑5727, email help@factor75.com, or use the in-app support options on the Factor mobile app. If your Factor complaint is not resolved through standard customer service, escalate by sending written correspondence to Factor75, LLC, 2302 West Indian Trail, Aurora, IL 60506, including your account email address, subscription details, order dates, prior case reference numbers, and the resolution you are requesting. For media, press, and corporate partnership enquiries related to the Factor brand, contact HelloFresh’s North American corporate communications team through the press resources on hellofresh.com, as Factor operates under HelloFresh’s global communications structure.
About Factor
Factor was founded in 2013 by Nick Wernimont and Saba Fazeli in Chicago, Illinois, as Factor 75 — a reference to the 75% of health outcomes attributed to diet — with a mission to make premium, nutritionist-designed, fully prepared meals accessible and convenient for busy, health-conscious consumers. HelloFresh SE acquired Factor75 in November 2020 for approximately $277 million to expand its portfolio beyond meal kits into the fully prepared meal segment, and the brand has since grown into one of the most prominent prepared meal delivery services in the United States. Factor’s corporate headquarters in Aurora, Illinois, supports a national delivery network offering weekly rotating menus of more than 100 chef-crafted, dietitian-approved meals spanning high-protein, calorie-smart, vegan, and keto-friendly options, all ready to heat in two minutes.
Frequently Asked Questions
Where is the Factor corporate headquarters located?
Factor corporate headquarters is located at 2302 West Indian Trail, Aurora, IL 60506, United States, operating as a wholly owned subsidiary of HelloFresh SE.
What is the Factor customer service number?
The main Factor customer service number is 1‑888‑573‑5727, and customers can also contact support by email at help@factor75.com or through the Factor mobile app.
Who owns Factor?
Factor (Factor 75) is owned by HelloFresh SE, the world’s leading meal kit company headquartered in Berlin, Germany, which acquired Factor75 in November 2020.
How do I contact Factor corporate office?
To contact Factor corporate office, call 1‑888‑573‑5727, email help@factor75.com, or write to Factor75, LLC, 2302 West Indian Trail, Aurora, IL 60506, including your account email and the nature of your enquiry.
How do I cancel my Factor subscription?
To cancel your Factor subscription, log in to your Factor account on factor75.com or the Factor app, navigate to account settings, and follow the cancellation steps, or call customer service at 1‑888‑573‑5727 for assisted cancellation support