American Family Insurance Group Headquarters Address, Corporate Office Location, and Contact Details

About

American Family Insurance (AmFam) is an American private mutual property and casualty insurance company headquartered at 6000 American Parkway, Madison, Wisconsin 53783, operating as one of the largest and most recognized insurance groups in the United States. Founded in 1927 by Herman Wittwer under the name “Farmers Mutual Automobile Insurance Company,” AmFam has grown to serve customers in all 50 states and Washington, D.C., with $12.1 billion in revenue and ~13,000 employees. Headed by Bill Westrate (Chair & CEO), the company offers auto, home, life, health, and business insurance, along with subsidiary brands Homesite and Main Street America Insurance.

Quick Facts

Founded

1927 (Madison, WI)

Industry

Property & casualty insurance

HQ Address

6000 American Parkway, Madison, WI 53783

Revenue

$12.1 Billion

Employees

~13,000

CEO

Bill Westrate (Chair & CEO)

Website

amfam.com

What Brings You Here? Find the Right Contact

AmFam customer — auto, home, or renters insurance claim

Call 1-800-MYAMFAM (1-800-692-6326) available 24/7 to file a claim or manage an existing claim.

AmFam billing or policy dispute

Call 1-800-MYAMFAM or contact your local AmFam agent directly — agent contact info is available at amfam.com/find-an-agent.

AmFam life or health insurance inquiry

Call 1-800-MYAMFAM for life, health, and business insurance policy inquiries, or visit amfam.com/contact for specialty line contacts.

AmFam Homesite (home & renters) or Main Street America Insurance

For Homesite and Main Street America branded policy inquiries, use amfam.com/contact or call 1-800-MYAMFAM to be directed to the appropriate subsidiary team.

AmFam investor/partner inquiry

As a private mutual company, AmFam does not have publicly traded stock. For corporate partnership and business inquiries, contact via the amfam.com/contact form.

Legal / subpoena

Serve American Family Mutual Insurance Company, S.I., 6000 American Parkway, Madison, WI 53783. Confirm the registered agent through the Wisconsin Department of Financial Institutions at wdfi.org.

Phone & Contact Directory

Customer service  Number (24/7)

1-800-MYAMFAM / 1-800-692-6326

Corporate HQ Number

(608) 249-2111

Corporate alt Number

(608) 242-4100

Website

amfam.com

Contact page

amfam.com/contact

Corporate Headquarters & Office Addresses

6000 American Parkway, Madison, WI 53783

How to Escalate a Complaint

1. Call 1-800-MYAMFAM (1-800-692-6326) — AmFam’s 24/7 primary line for claims, billing, and policy escalations.
2. Contact your local agent — AmFam is agent-based; your agent has direct authority to resolve most policy, billing, and claims disputes quickly.
3. Use amfam.com/contact — Submit documented written complaints through the official contact form for tracked corporate responses.
4. Mail to the Madison HQ — Write to American Family Mutual Insurance Company, Customer Relations, 6000 American Parkway, Madison, WI 53783.
5. File with the Wisconsin OCI — The Wisconsin Office of the Commissioner of Insurance at oci.wi.gov handles consumer insurance complaints statewide and is AmFam’s primary state regulator.
6. File with your state’s insurance commissioner — For claims disputes outside Wisconsin, file with your own state’s insurance department.
7. File with the NAIC — The National Association of Insurance Commissioners at naic.org/consumer_alert maintains a national complaint referral system across all state regulators.
8. File with the FTC — For deceptive advertising or unfair business practices, file at ftc.gov/complaint.
9. File with the BBB — American Family Insurance is listed with the BBB (Madison, WI). File at bbb.org.