CarMax Headquarters Address, Corporate Office Location, and Contact Details

About

CarMax, Inc. is America’s largest used car retailer, headquartered at 12800 Tuckahoe Creek Parkway, Richmond, Virginia 23238, operating its Home Office campus nestled in forested west Richmond. Founded in 1993 as a side venture of Circuit City Corporation and opening its first location in Richmond, CarMax grew into a publicly traded Fortune 500 company with 30,000+ employees, 240+ store locations nationwide, and a fully integrated online car-buying platform. CarMax Auto Finance, its lending division, operates independently from Kennesaw, Georgia, and the company also runs multiple Customer Experience Centers in Atlanta, GA, Kansas City, KS, and Phoenix, AZ.

Quick Facts

Founded

1993 (Richmond, VA)

Industry

Used car retail & auto finance

Stock: NYSE

KMX

HQ Address

12800 Tuckahoe Creek Parkway, Richmond, VA 23238

Employees

30,000+

Corporate Phone

(804) 747-0422

Toll-Free HQ

1-800-519-1511

Customer Service

1-888-398-2629

Auto Finance

1-800-925-3612

Website

carmax.com

What Brings You Here? Find the Right Contact

CarMax customer — vehicle purchase dispute or return

Call 1-888-398-2629 or use the contact form at carmax.com/contactus. CarMax offers a 30-day/1,500-mile money-back guarantee — reference this explicitly for return requests.

CarMax Auto Finance — loan or billing dispute

Call 1-800-925-3612 for all CarMax Auto Finance payment, billing, and account inquiries, handled from the Kennesaw, GA Auto Finance HQ.

CarMax online purchase or delivery complaint

Use carmax.com/contactus or call 1-888-398-2629 for issues with online vehicle purchases, transfers, and home delivery orders.

CarMax extended warranty (MaxCare) complaint

Call 1-800-925-3612 or visit carmax.com/maxcare for MaxCare service plan disputes and claims.

CarMax investor relations

CarMax trades on the NYSE as KMX. For investor inquiries, visit ir.carmax.com.

Legal / subpoena

Serve CarMax, Inc., 12800 Tuckahoe Creek Parkway, Richmond, VA 23238. Confirm the registered agent through the Virginia State Corporation Commission at scc.virginia.gov.

Phone & Contact Directory

Customer service

1-888-398-2629

Corporate HQ

(804) 747-0422

Toll-free HQ

1-800-519-1511

Auto finance

1-800-925-3612

Website

carmax.com

Investor relations

ir.carmax.com

Corporate Headquarters & Office Addresses

12800 Tuckahoe Creek Parkway, Richmond, VA 23238

How to Escalate a Complaint

1. Call 1-888-398-2629 — CarMax’s primary customer service line for vehicle purchase, return, and warranty complaints.
2. Invoke the 30-day/1,500-mile guarantee — CarMax’s money-back return policy is a key consumer protection tool — reference it explicitly for eligible vehicle returns.
3. Use carmax.com/contactus — Submit documented written complaints for tracked corporate responses.
4. Call 1-800-925-3612 — Dedicated CarMax Auto Finance line for loan, billing, and financing disputes.
5. Mail to the Richmond HQ — Write to CarMax, Inc., Customer Relations, 12800 Tuckahoe Creek Parkway, Richmond, VA 23238.
6. File with the Virginia AG — The Virginia AG’s consumer protection division at ag.virginia.gov handles Richmond HQ-based complaints.
7. File with the CFPB — For CarMax Auto Finance lending and billing disputes, file at consumerfinance.gov/complaint.
8. File with the FTC — For deceptive advertising or unfair car-buying practices, file at ftc.gov/complaint.
9. File with the BBB — CarMax, Inc. is listed with the BBB (Richmond, VA). File at bbb.org.