Golden 1 Credit Union Headquarters Address, Corporate Office Location, and Contact Details
About
Golden 1 Credit Union is California’s leading credit union and one of the largest in the United States, headquartered at 8945 Cal Center Drive in Sacramento, California. Founded in 1933 as the California State Employees’ Credit Union, Golden 1 is a state-chartered, member-owned financial cooperative regulated by the California Department of Financial Protection and Innovation and insured by the National Credit Union Administration.
As of fiscal year 2025, Golden 1 reported $21.5 billion in assets, $16.0 billion in loans, $18.9 billion in member deposits, and net income of $110.1 million. The credit union serves more than one million members and has over 2,200 employees.
Quick Facts
Founded
1933
HQ
8945 Cal Center Drive, Sacramento, CA 95826-3239
Industry
Financial Services / Credit Union
President & CEO
Donna Bland
Members
1 million+
Employees
2,200+
Branches
73
Membership Eligibility
Open to anyone who lives or works in California
Website
What Brings You Here? Find the Right Contact
Personal member — account, card, or general issue
Call 1-877-GOLDEN1 (1-877-465-3361) for account inquiries, disputes, lost or stolen cards, online banking support, and general member services. Hours are Monday to Friday 7:30 a.m. to 6:00 p.m. PT and Saturday 9:00 a.m. to 5:00 p.m. PT.
International caller
Use 1-916-732-2900 if the toll-free number is unavailable internationally.
Business member
Call 1-877-909-5656 for the Business Member Support Center, Monday to Friday 9:00 a.m. to 5:30 p.m. PT, or email BusinessServices@golden1.com.
Mortgage / home loan
Golden 1 routes mortgage-related help through its member service channels and Home Loan Centers. Mortgage payment correspondence is directed to P.O. Box 7168, Pasadena, CA 91109-7168.
New accounts / general mail
Use P.O. Box 15966, Sacramento, CA 95852-0966 for new accounts and general inquiries.
Complaint / formal dispute
BBB records identify Nicole Turner as Complaint Manager and Andy Hamilton as a compliance contact for Golden 1. Formal complaints can begin through member services at 1-877-465-3361.
Media / press
Golden 1 is a member-owned cooperative and does not have public shareholders. Press information is published through its newsroom and official communications pages.
Legal / subpoena
Serve Golden 1 Credit Union at 8945 Cal Center Drive, Sacramento, CA 95826-3239. The DFPI listing uses the full nine-digit ZIP code for the regulated entity record.
Phone Directory
Member Services
1-877-465-3361 — Personal accounts, card issues, disputes, and general support.
International
1-916-732-2900 — For callers who cannot reach the toll-free line.
Business Member Support
1-877-909-5656 — Business accounts and services.
Business Email
BusinessServices@golden1.com — Non-urgent business account support.
Alternate Phone
1-800-448-8181 — Listed on BBB profile as an additional contact number.
TTY / Relay
711 via California Relay Service to reach Golden 1 support.
Corporate Headquarters Address
Golden 1 Credit Union
8945 Cal Center Drive
Sacramento, CA 95826-3239
United States
Mailing addresses by purpose
New Accounts & General Inquiries
P.O. Box 15966, Sacramento, CA 95852-0966
Credit Card Payments
P.O. Box 15318, Sacramento, CA 95851-0318
First Mortgage Payments
P.O. Box 7168, Pasadena, CA 91109-7168
Deposits, Loan Payments & Home Equity
P.O. Box 15249, Sacramento, CA 95851-0249
How to Escalate a Complaint
- Call member services first at 1-877-465-3361 and ask that the matter be logged as a formal complaint. Request a case number during the first contact.
- Ask for complaint management routing if the issue remains unresolved. BBB records identify Nicole Turner as Complaint Manager and Andy Hamilton as a compliance contact associated with complaint handling.
- Submit a written complaint by mail to P.O. Box 15966, Sacramento, CA 95852-0966 with your member number, account details, and requested resolution.
- Send a certified letter to headquarters at 8945 Cal Center Drive, Sacramento, CA 95826-3239 for escalated disputes or unresolved account, loan, or branch complaints.
- File with the California DFPI because Golden 1 is a state-chartered credit union regulated by DFPI. The DFPI handles consumer complaints involving state-chartered financial institutions.
- File with the NCUA for issues involving federal consumer financial law or share insurance concerns, since Golden 1 is NCUA-insured.
- File with the BBB. Golden 1’s BBB profile reports 144 complaints in the last 3 years and 50 complaints in the last 12 months.
- File with the CFPB for unresolved problems involving loans, credit cards, deposits, or mortgage-related issues.