Sears Headquarters Address, Corporate Office Location, and Contact Details
About
Sears, Roebuck and Co. is a historic American retail chain founded in 1893 by Richard Warren Sears and Alvah Curtis Roebuck, now operating as a subsidiary of Transformco (ESL Investments) following its 2018 Chapter 11 bankruptcy. Its longtime corporate headquarters at 3333 Beverly Road, Hoffman Estates, Illinois 60179 — a 2.4-million-square-foot campus occupied from 1992 to 2022 — was sold to Compass Datacenters and demolition began in August 2024, with Sears’ corporate operations now managed under Transformco at the same address.
Quick Facts
Founded
1893 (Chicago, IL)
Industry
Department store retail
HQ Address
3333 Beverly Road, Hoffman Estates, IL 60179
Parent Company
Transformco (ESL Investments)
Corporate Phone
1-847-286-2500
Customer Service
(888) 661-8105
Customer Service Email
shc@customerservice.sears.com
Website
sears.com
What Brings You Here? Find the Right Contact
Sears customer — product, order, or billing dispute
Call (888) 661-8105 or email shc@customerservice.sears.com for order, billing, and warranty complaints.
Sears home services or repair complaint
For appliance repair and home services managed by Sears, call 1-800-469-4663 or visit sears.com/service.
Sears Kenmore, Craftsman, or DieHard product complaint
These legacy brands are now separately licensed. Contact Transformco directly at 1-847-286-2500 for product and warranty issues.
Sears Shop Your Way rewards inquiry
For Shop Your Way points and member account questions, visit shopyourway.com or call (888) 661-8105.
Legal / subpoena
Serve Sears, Roebuck and Co. / Transformco, 3333 Beverly Road, Hoffman Estates, IL 60179. Confirm the registered agent through the Illinois Secretary of State at cyberdriveillinois.com.
Phone & Contact Directory
Customer service
(888) 661-8105
Customer service email
shc@customerservice.sears.com
Corporate HQ
1-847-286-2500
Home services
1-800-469-4663
Website
sears.com
Corporate Headquarters & Office Addresses
Registered HQ
3333 Beverly Road, Hoffman Estates, IL 60179
Former Chicago HQ
Willis Tower (Sears Tower), 233 S Wacker Drive, Chicago, IL 60606
How to Escalate a Complaint
- Call (888) 661-8105 — Sears’ primary customer service line for product, order, and billing escalations.
- Email shc@customerservice.sears.com — For documented written complaints with a formal tracked response.
- Call 1-847-286-2500 — Sears/Transformco corporate HQ line for escalations beyond the customer service level.
- Mail to the Hoffman Estates address — Write to Sears, Roebuck and Co. / Transformco, Customer Relations, 3333 Beverly Road, Hoffman Estates, IL 60179.
- File with the Illinois AG — The Illinois AG’s consumer protection division at illinoisattorneygeneral.gov handles complaints for Illinois-based retailers.
- File with the FTC — For deceptive pricing or unfair warranty practices, file at ftc.gov/complaint.
- File with the CFPB — For Sears credit card or financing complaints, file at consumerfinance.gov/complaint.
- File with the BBB — Sears / Transformco is listed with the BBB (Hoffman Estates, IL). File at bbb.org