Fry’s Food Stores Headquarters Address, Corporate Office Location, and Contact Details

About

Fry’s Food and Drug Stores is Arizona’s dominant supermarket chain and a wholly owned division of The Kroger Co. (NYSE: KR), with administrative offices and distribution at 500 S. 99th Avenue, Suite 128, in Tolleson, Arizona. Originally founded by Donald Fry in California in 1954, the brand entered Arizona in 1960 and now operates 131 grocery locations across 34 Arizona cities plus 92 fuel centers, employing over 20,000 Arizona associates. Kroger acquired Fry’s in 1983, and Fry’s operates as a regional grocery banner under Kroger’s corporate structure, with Kroger’s parent headquarters at 1014 Vine Street, Cincinnati, OH 45202.

Address note: Some directories reference Fry’s with a generic Phoenix/Scottsdale address or Kroger’s Cincinnati address. The correct Arizona-based administrative headquarters — confirmed by the Greater Phoenix Chamber, Arizona Hispanic Chamber, and Mesa Chamber of Commerce — is 500 S. 99th Avenue, Tolleson, AZ 85353.

Quick Facts

Founded (Arizona)

1960 | Original Fry’s brand: 1954, California 

HQ

500 S. 99th Avenue, Suite 128, Tolleson, AZ 85353

Mailing Address

P.O. Box 1043, Tolleson, AZ 85353

Industry

Supermarket / Grocery / Pharmacy / Fuel Retail

Parent Company

The Kroger Co. (NYSE: KR), Cincinnati, Ohio

Employees

20,000+ Arizona associates

Arizona Stores

131 grocery locations across 34 cities + 92 fuel centers

Arizona Revenue

~$4.4 billion

What Brings You Here? Find the Right Contact

Customer service / store complaint

Call 1-800-576-4377 (Kroger/Fry’s toll-free customer care) or use the contact form at frysfood.com/hc/help/contact-us. For in-store issues, speaking with the store manager directly is the fastest first step.

Fry’s VIP Card / rewards / digital coupons

Call 1-800-576-4377 for VIP Card account issues, missing fuel points, and digital coupon failures — managed through Kroger’s national loyalty platform.

Pharmacy complaint / prescription error

Call 1-800-576-4377 and ask for pharmacy support. For serious prescription errors, also file with the Arizona State Board of Pharmacy at pharmacy.az.gov.

Online grocery / pickup / delivery

Call 1-800-576-4377 or use frysfood.com/hc/help/contact-us for pickup and delivery complaints — Fry’s online orders run through Kroger’s digital infrastructure.

Tolleson HQ (business/vendor/media)

Contact the Tolleson campus at (623) 936-2100 or (623) 907-6160.

Kroger corporate (parent company)

Contact The Kroger Co. at 1014 Vine Street, Cincinnati, OH 45202, or via ir.kroger.com for investor and enterprise-level matters.

Legal / subpoena

Serve Fry’s Food Stores of Arizona, Inc., 500 S. 99th Avenue, Tolleson, AZ 85353. For parent-level matters, serve The Kroger Co., 1014 Vine Street, Cincinnati, OH 45202.

Phone Directory

Customer Service (Toll-Free)

1-800-576-4377 — Store complaints, pharmacy, VIP Card, digital coupons, and online orders

Tolleson HQ (Main)

(623) 936-2100

Tolleson HQ (Alternate)

(623) 907-6160

Online Contact Form

frysfood.com/hc/help/contact-us

Kroger Corporate (Cincinnati)

(513) 762-4000

Corporate Headquarters Address

Fry’s Food Stores of Arizona, Inc

500 S. 99th Avenue, Suite 128
Tolleson, AZ 85353

Mailing Address

P.O. Box 1043, Tolleson, AZ 85353

Parent Company — The Kroger Co.

1014 Vine Street, Cincinnati, OH 45202

How to Escalate a Complaint

1. Speak with the store or pharmacy manager first — they have the most direct authority to resolve in-store pricing, quality, and pharmacy issues on the spot.
2. Call 1-800-576-4377 and request a supervisor. Ask for a formal case number and note the representative’s name and call date.
3. Submit a written complaint at frysfood.com/hc/help/contact-us for a formally logged, traceable record within Kroger’s consumer relations system.
4. Send a certified letter to Tolleson HQ at 500 S. 99th Avenue, Suite 128, Tolleson, AZ 85353. Include the store address, incident date, prior case numbers, and your requested resolution.
5. Escalate to Kroger corporate at 1014 Vine Street, Cincinnati, OH 45202 for unresolved division-level complaints.
6. File with the BBB under the relevant Arizona city chapter — Fry’s is listed as a Kroger subsidiary.
7. File with the Arizona AG at azag.gov for grocery pricing, overcharges, coupon fraud, and consumer protection violations.
8. File with the Arizona State Board of Pharmacy at pharmacy.az.gov for prescription errors, HIPAA violations, and pharmacy conduct complaints