UPS Headquarters Address, Corporate Office Location, and Contact Details

About

United Parcel Service, Inc. (NYSE: UPS) is the world’s premier package delivery and global supply chain management company, headquartered at 55 Glenlake Parkway NE in Atlanta, Georgia. Founded in 1907 in Seattle, Washington by 19-year-old Jim Casey and Claude Ryan with a $100 loan, UPS has relocated its world HQ to Atlanta from Greenwich, Connecticut in 1994 and now operates in over 200 countries and territories, delivering over 20 million packages per day. CEO Carol Tomé, who has led UPS since June 2020, guided a major 2025 restructuring — cutting 12,000+ jobs, closing dozens of facilities, and deliberately reducing Amazon-related volume — achieving approximately $3.5 billion in annualized savings. UPS reported Q4 2025 consolidated revenue of $24.5 billion — beating analyst estimates — and FY2026 guidance of approximately $89.7 billion as it exits the Amazon glide-down.

Address note: 55 Glenlake Parkway NE is technically within Sandy Springs, Georgia (ZIP 30328-3474), incorporated as a separate municipality in 2005. UPS officially uses “Atlanta, GA 30328” in all corporate materials — mail delivered to either city name will reach the campus.

Quick Facts

Founded

1907, Seattle, Washington

HQ

55 Glenlake Parkway NE, Atlanta, GA 30328

Industry

Package Delivery / Logistics / Supply Chain

Ticker

NYSE: UPS

CEO

Carol Tomé (since June 2020)

FY2025 Revenue

~$89.4 billion

Employees

~490,000+

Reach

200+ countries and territories | 20M+ packages per day 

What Brings You Here? Find the Right Contact

Lost / damaged package / delivery complaint

Call 1-800-PICK-UPS (1-800-742-5877) — available 24/7 for all shipment issues, tracking, damage claims, and driver conduct. Have your tracking number ready.

File a loss or damage claim

Claims must typically be filed within 60 days of the scheduled delivery — initiate online at ups.com/us/en/support/file-a-claim. Document all damage with photographs before discarding packaging.

UPS My Choice / account issues

Call 1-800-742-5877 or manage at ups.com.

UPS Store complaint

UPS Stores are independently franchised — NOT owned by UPS. For UPS Store issues, call 1-888-742-5877 (The UPS Store franchise support, headquartered in San Diego, CA).

Business / volume shipping accounts

Call 1-800-742-5877 and select the business account option for commercial billing disputes and Quantum View issues.

UPS Supply Chain Solutions / freight

Contact UPS Supply Chain Solutions at 12380 Morris Road, Alpharetta, GA 30005, or via ups.com/us/en/supplychain/about/contact-us.

Corporate / investor relations

Investor contacts and SEC filings available at ir.ups.com. Press inquiries at (404) 828-6000 or through about.ups.com.

Legal / subpoena

Serve United Parcel Service, Inc. (Delaware corp.) at 55 Glenlake Parkway NE, Atlanta, GA 30328.

Phone Directory

Customer Service (24/7 Toll-Free)

1-800-PICK-UPS (1-800-742-5877)

Corporate HQ (Atlanta)

(404) 828-6000 — Mon–Fri 8am–5pm ET

Corporate HQ Alternate

(404) 828-7123 — Mon–Fri 9am–5pm ET

Corporate Fax

(404) 828-7666 | (404) 828-6912 

UPS Store Franchise Support

1-888-742-5877

Online Support & Claims

ups.com/us/en/support/contact-us

Corporate Headquarters Address

United Parcel Service, Inc

55 Glenlake Parkway NE
Atlanta, GA 30328
United States
*(Physically in Sandy Springs, GA 30328-3474)*

UPS Supply Chain Solutions

12380 Morris Road, Alpharetta, GA 30005

UPS Americas Regional HQ

3401 NW 67th Avenue, Bld. 805, Miami, FL 33122

UPS Asia Pacific HQ

22 Changi South Avenue 2, Singapore 486064

UPS Europe HQ

Avenue Ariane 5, 1200 Brussels, Belgium

UPS Worldport (Global Air Hub)

Louisville Muhammad Ali International Airport, Louisville, KY

How to Escalate a Complaint

1. Call 1-800-742-5877 and ask for a supervisor (24/7). Get a case number on every call. For lost or damaged shipments, initiate a formal claim during this call.
2. File a formal claim at ups.com within 60 days of scheduled delivery. Document all packaging damage with photographs before discarding materials.
3. Submit a formal complaint at ups.com (Support → File a Complaint). UPS recommends this path for service issues beyond standard tracking inquiries.
4. Send a certified letter to UPS, Attn: Customer Relations, 55 Glenlake Parkway NE, Atlanta, GA 30328. Include your tracking number, claim number, and prior case references.
5. File with the BBB. UPS is a BBB Accredited Business — 9,695 total complaints in 3 years, 3,537 in the last 12 months, under the Atlanta, GA chapter. As an accredited business, UPS is contractually obligated to respond to all BBB filings.
6. File with the USPS OIG at oversight.gov for packages transferred to USPS via UPS SurePost or UPS Mail Innovations.
7. Pursue small claims court for unreimbursed claims below your state’s threshold — serve UPS at 55 Glenlake Parkway NE, Atlanta, GA 30328.
8. File with your state AG for deceptive shipping practices, refund denials, and consumer protection violations.