Academy Sports + Outdoors Headquarters Address, Corporate Office Location, and Contact Details
About
Academy Sports and Outdoors, Inc. (Nasdaq: ASO) is one of the largest sporting goods and outdoor retailers in the United States, headquartered at 1800 N. Mason Road in Katy, Texas — technically in unincorporated western Harris County — on a shared campus that also houses the Katy Distribution Center. Founded in 1938 in San Antonio, Texas, Academy has grown to 322 store locations across 21 states as of fiscal year 2025, with distribution centers in Jeffersonville, Georgia and Cookeville, Tennessee. The company reported $6.05 billion in FY2025 net sales — its first return to topline growth in two years — and CEO Steve Lawrence (since June 2023) has described 2025 as an “inflection point” for the business. FY2026 guidance targets 2–5% sales growth and up to 9.9% adjusted EPS growth.
Quick Facts
Founded
1938, San Antonio, Texas
HQ
1800 N. Mason Road, Katy, TX 77449 (unincorporated Harris County)
Industry
Sporting Goods / Outdoor Retail
Ticker
Nasdaq: ASO
CEO
Steve Lawrence (since June 2023)
FY2025 Revenue
$6.05 billion
Employees
~22,000
Stores
322 locations across 21 states
What Brings You Here? Find the Right Contact
Customer service / order / return / complaint
Call 1-888-922-2336 or email customerservice@academy.com. Live chat at academy.com/help is described by Academy as the fastest contact method.
Online order issues
Call 1-888-922-2336 or use the live chat at academy.com — covers order tracking, returns, price match, and account access.
Academy Credit Card
Contact Citi Retail Services directly — the Academy credit card is issued by Citibank, not Academy. Academy cannot access Citibank account details through its customer service line.
Corporate / vendor
Call (281) 646-5200 for the corporate switchboard or write to 1800 N. Mason Road, Katy, TX 77449.
Ethics / compliance (Academy Aware Line)
Call 1-888-503-0808 or visit awareline.academy.com — anonymous, 24/7, administered by an outside vendor.
Investor relations
Visit investors.academy.com for SEC filings, earnings calls, and shareholder communications.
Legal / subpoena
Serve Academy Sports and Outdoors, Inc. (Delaware corporation) at 1800 N. Mason Road, Katy, TX 77449.
Phone Directory
Customer Service (Toll-Free)
1-888-922-2336 — Orders, returns, complaints. Live chat at academy.com 24/7
Corporate HQ Switchboard
(281) 646-5200 — Katy campus main line
Corporate Fax
(281) 646-5071
Academy Aware Line
1-888-503-0808 | awareline.academy.com
Customer Service Email
customerservice@academy.com
Online Chat
academy.com/help
Corporate Headquarters Address
Academy Sports and Outdoors, Inc.
1800 N. Mason Road
Katy, TX 77449
United States
*(Unincorporated western Harris County, near Katy)*
Distribution Centers
- Katy, TX: 1800 N. Mason Road (same campus)
- Twiggs County, GA: 1 Academy Drive, Jeffersonville, GA 31044
- Cookeville, TN: 4500 Academy Road, Cookeville, TN 38506
How to Escalate a Complaint
- Contact the store manager first for in-store issues — they have full authority to resolve location-level disputes immediately.
- Call 1-888-922-2336 and request a supervisor. BBB profiles identify a Customer Care Escalation Manager (Jacquellne Barton) and a Director of Customer Care Operations (Teresa Brack) at the Katy HQ — referencing these titles by name when escalating has proven effective.
- Use live chat for a written transcript. Live chat at academy.com/help auto-saves a transcript, creating a documentation trail superior to phone calls for order and refund disputes.
- Send a certified letter to Academy Sports and Outdoors, Inc., Attn: Customer Care Escalation Manager, 1800 N. Mason Road, Katy, TX 77449. Include order number, incident date, prior case numbers, and your requested resolution.
- File with the BBB under the Katy, TX chapter. Academy is NOT BBB Accredited but BBB filings create a public record and require a formal company response.
- File with the Texas AG at texasattorneygeneral.gov for return policy, deceptive pricing, and consumer protection violations.
- Dispute with your card issuer for unresolved refunds and unauthorized charges — document all prior Academy contact before initiating.
- Contact the CPSC at saferproducts.gov for recalled or defective sporting goods and protective equipment.