Viking Cruises Headquarters Address, Corporate Office Location, and Contact Details
About
Viking Holdings Ltd. — doing business as Viking (formerly Viking Cruises) — is a Norwegian-founded cruise line providing river, ocean, and expedition cruises, with its US marketing and corporate headquarters at 5700 Canoga Avenue, Suite 200, Woodland Hills, California 91367 and its global operating headquarters at Schäferweg 20, Basel, Switzerland. Viking was founded on August 5, 1997 by Torstein Hagen with the acquisition of four river cruise ships in Russia, and has grown into the world’s #1 cruise line in terms of customer satisfaction — dominating river cruising globally and expanding into ocean and expedition segments. Viking went public on NYSE under the ticker VIK in May 2024.
Viking operates three main divisions: Viking River Cruises (the world’s largest river cruise operator, with ships sailing the Rhine, Danube, Yangtze, and other iconic waterways), Viking Ocean Cruises (small-ship ocean cruises with 930-passenger ships), and Viking Expeditions (polar and remote destination expedition cruises). The company’s dual-headquarters structure reflects its operational reality: the Basel, Switzerland hub manages European river fleet operations, ship management, and global logistics; while the Woodland Hills, California campus is the primary US sales, marketing, and customer relations hub for the all-important North American market — Viking’s largest customer base. Torstein Hagen serves as President and CEO; he founded the company and remains the controlling shareholder.
Quick Facts
Founded
August 5, 1997 (by Torstein Hagen, with acquisition of Russian river ships)
US HQ (marketing/corporate)
5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367
Global operating HQ
Schäferweg 20, Basel, Switzerland
HQ phone (US)
+1 (818) 227-1234
Customer service
1-877-523-0579
Toll-free
1-800-304-9616
Customer relations email
customerrelations@vikingcruises.com
Investor relations email
investorrelations@viking.com
NYSE ticker
VIK
CEO/Founder
Torstein Hagen
Divisions
Viking River Cruises, Viking Ocean Cruises, Viking Expeditions
Global offices
Woodland Hills CA (US HQ), Basel Switzerland (ops HQ), London UK, Porto Portugal, Wiebelsheim Germany, Cairo Egypt, Boston MA, Australia
What Brings You Here? Find the Right Contact
Viking customer — booking complaint, cruise cancellation, or refund request
Call 1-877-523-0579 or contact customerrelations@vikingcruises.com. For booking changes and cancellations, also call 1-800-304-9616 and refer to your cruise contract terms for refund/cancellation policies.
Viking cruise — on-board complaint or shore excursion dispute
Contact Viking Customer Relations at customerrelations@vikingcruises.com or 1-877-523-0579. For serious on-board incidents, also file with the Federal Maritime Commission (FMC).
Viking travel insurance complaint
For Viking-sold travel insurance disputes, contact your insurance underwriter directly (listed on your policy documents). For unresolved claims, file with your state insurance commissioner.
Director of Customer Relations (escalation)
Contact Stephanie Maldonado, Director Customer Relations, at 1-833-367-5312 or Stephanie.Maldonado@vikingcruises.com.
SVP Contact Center escalation
Contact Clecio Primo, Senior VP Contact Center & Air Operations, at (833) 367-5312.
Investor relations (NYSE: VIK)
Visit ir.viking.com or contact Viking Holdings Ltd., 5700 Canoga Avenue, Woodland Hills, CA 91367 | investorrelations@viking.com | (818) 227-1234.
Media / press
Contact Viking Communications through vikingcruises.com or the Woodland Hills HQ at (818) 227-1234.
Legal / subpoena
Serve Viking Holdings Ltd., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Confirm the registered agent through the California Secretary of State at bizfile.sos.ca.gov.
Phone & Contact Directory
Customer Service
1-877-523-0579
Toll-free
1-800-304-9616
Customer Relations
1-833-367-5312 (Director/SVP escalation line)
Corporate HQ (US)
+1 (818) 227-1234
Customer relations email
customerrelations@vikingcruises.com
Investor relations email
investorrelations@viking.com
US HQ address
5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367
Operating HQ
Schäferweg 20, Basel, Switzerland
UK office
83 Wimbledon Park Side, London
Website
vikingcruises.com
Investor relations
ir.viking.com
Careers
vikingcareers.com
Corporate Headquarters & Office Addresses
US marketing & corporate headquarters
Viking Holdings Ltd. (Viking Cruises)
5700 Canoga Avenue, Suite 200
Woodland Hills, CA 91367
United States
Phone: +1 (818) 227-1234
Global operating headquarters
Viking Holdings Ltd.
Schäferweg 20
Basel, Switzerland
Global offices
- Porto, Portugal
- Wiebelsheim, Germany (river cruise fleet logistics)
- London, UK: 83 Wimbledon Park Side
- Cairo, Egypt
- Boston, MA (North America)
- Australia: Level 8, 107 Walker Street, North Sydney NSW 2060
About the Woodland Hills HQ and dual-HQ structure: Viking’s Woodland Hills campus in the western San Fernando Valley — in the Canoga Park/Woodland Hills area of Los Angeles — has been the company’s US home since its founding in 1997, serving as the command center for Viking’s all-important North American sales and marketing operations, which account for the majority of its passenger volume. The dual-headquarters structure — Woodland Hills for US/marketing, Basel for global ops — mirrors the company’s geographic split between its primary customer base (North American travelers) and its primary operational theater (European river cruise network). Since going public on NYSE in May 2024, Viking Holdings Ltd. has maintained the Woodland Hills address as its official investor relations contact — placing its shareholder-facing operations squarely in California for SEC and NYSE compliance purposes.
How to Escalate a Complaint
- Call 1-877-523-0579 — Viking’s primary customer relations line for booking, cancellation, refund, and on-board complaint escalations.
- Email customerrelations@vikingcruises.com — For documented written complaints about cruise experience, cancellations, refunds, and shore excursion issues.
- Escalate to Director of Customer Relations — Contact Stephanie Maldonado at 1-833-367-5312 or Stephanie.Maldonado@vikingcruises.com for unresolved escalations.
- Escalate to SVP Contact Center — Contact Clecio Primo at (833) 367-5312 for senior-level escalations.
- Mail to the Woodland Hills HQ — Write to Viking Cruises, Customer Relations, 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367.
- File with the Federal Maritime Commission (FMC) — The FMC at fmc.gov has direct regulatory authority over cruise line passenger complaints, refunds, and financial protection.
- File with the FTC — For deceptive advertising or billing practices, file at ftc.gov/complaint.
- File with the BBB — Viking Cruises is listed with the BBB (Los Angeles area). File at bbb.org.
- File with the California AG — The California AG’s consumer protection division is at oag.ca.gov. Viking’s Woodland Hills HQ makes the California AG a directly relevant authority.
- Investor complaint — file with the SEC — For NYSE: VIK securities concerns, file at sec.gov/tcr.