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Principal Headquarters Address, Corporate Office Location, and Contact Details

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About

Principal Financial Group Inc. is an American global financial investment management and insurance company, headquartered at 711 High Street, Des Moines, Iowa 50392 — a five-building, skywalk-connected campus in the heart of downtown Des Moines. Founded in 1879, Principal serves 62M+ customers across retirement, asset management, and insurance, generating $14.1B in revenue and employing 19,800+ people globally under CEO Deanna Strable.

Quick Facts

Founded

1879 (Des Moines, IA)

Industry

Financial investment management & insurance

HQ Address

711 High Street, Des Moines, IA 50392

NASDAQ Ticker

PFG

CEO

Deanna Strable

Revenue

$14.1B

Customer Service

1-800-986-3343

Website

principal.com

What Brings You Here? Find the Right Contact

Principal Financial customer — retirement, insurance, or investment account

Call 1-800-547-7754 (Mon–Fri 7am–9pm CT) or log in at principal.com to manage your account and submit disputes.

Principal Financial billing or claims dispute

Use the secure participant portal at principal.com or call 1-800-986-3343 for billing, claims, and coverage questions.

Principal Financial employer / group plan inquiry

For employer-sponsored retirement and insurance plan administration, contact your Principal relationship manager or visit principal.com/employers.

Investor relations (NASDAQ: PFG)

Visit investors.principal.com or write to Principal Financial Group Inc., Investor Relations, 711 High Street, Des Moines, IA 50392.

Legal / subpoena

Serve Principal Financial Group Inc., 711 High Street, Des Moines, IA 50392. Confirm the registered agent through the Iowa Secretary of State at sos.iowa.gov.

Phone & Contact Directory

Customer service

1-800-986-3343

Participant support

1-800-547-7754

Corporate HQ phone

(515) 247-5111

Website

principal.com

Investor relations

investors.principal.com

Corporate Headquarters & Office Addresses

  • World HQ: 711 High Street, Des Moines, IA 50392
  • 801 Grand (Principal Tower): 801 Grand Avenue, Des Moines, IA 50309
  • West Des Moines Office: 4201 Westown Pkwy, West Des Moines, IA
  • London Office: 1 Wood Street, London, EC2V 7JB, UK
  • Singapore Office: 1 Raffles Quay, #20-01 North Tower, Singapore 048583

How to Escalate a Complaint

  1. Call 1-800-547-7754 — Principal’s primary participant support line (Mon–Fri 7am–9pm CT) for account, retirement, and insurance escalations.
  2. Use the secure portal at principal.com — Submit documented complaints and track dispute resolutions through the member portal.
  3. Mail to the Des Moines HQ — Write to Principal Financial Group, Customer Relations, 711 High Street, Des Moines, IA 50392.
  4. File with the Iowa Insurance Division — The Iowa Insurance Division at iid.iowa.gov regulates Principal Life Insurance Company’s Iowa-based operations.
  5. File with your state’s insurance commissioner — For members outside Iowa, your state insurance commissioner regulates Principal’s products in your region.
  6. File with the CFPB — For retirement account and financial product complaints, file at consumerfinance.gov/complaint.
  7. File with the SEC — For NASDAQ: PFG securities concerns, file at sec.gov/tcr.
  8. File with the BBB — Principal Financial Group is BBB accredited since 1948 (Des Moines, IA). File at bbb.org
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