American Airlines Headquarters Address, Corporate Office Location, and Contact Details

About

American Airlines is one of the world’s largest airlines, headquartered at 1 Skyview Drive, Fort Worth, Texas 76155 on the 300-acre Robert L. Crandall Campus adjacent to Dallas/Fort Worth International Airport. It operates as a subsidiary of American Airlines Group Inc. (NASDAQ: AAL), serves 350+ cities in 50+ countries, and is a founding member of the oneworld® alliance.

Quick Facts

Founded

1926 (as American Airways; renamed 1934)

Industry

Commercial aviation & air cargo

HQ Address

1 Skyview Drive, Fort Worth, TX 76155

Mailing Address

P.O. Box 619616, DFW Airport, TX 75261-9616

Parent Company

American Airlines Group Inc. (NASDAQ: AAL)

HQ Phone

(682) 278-9000

Customer Service

1-800-433-7300

Website

aa.com

What Brings You Here? Find the Right Contact

American Airlines customer — flight cancellation, delay, or refund

Call 1-800-433-7300 or manage your booking at aa.com. For refund requests, use aa.com/refunds.

American Airlines baggage complaint

For delayed, damaged, or lost baggage, file a claim at aa.com/baggage or call 1-800-535-5225.

AAdvantage loyalty program complaint

For miles disputes or AAdvantage account issues, contact AAdvantage Customer Service at 1-800-433-7300.

American Airlines cargo inquiry

Contact American Airlines Cargo at aacargo.com or call 1-800-227-4622.

Investor relations (NASDAQ: AAL)

Visit americanairlinesgroup.com/investor-relations or write to American Airlines Group Inc., 1 Skyview Drive, Fort Worth, TX 76155.

Legal / subpoena

Serve American Airlines, Inc., 1 Skyview Drive, Fort Worth, TX 76155. Confirm the registered agent through the Texas Secretary of State at sos.texas.gov.

Media / press

Contact American Airlines Communications through news.aa.com.

Phone & Contact Directory

Customer service

1-800-433-7300

Corporate HQ phone

(682) 278-9000

Baggage claim

1-800-535-5225

HQ address

1 Skyview Drive, Fort Worth, TX 76155

Mailing address

P.O. Box 619616, DFW Airport, TX 75261-9616

Phoenix operations office

4000 E Sky Harbor Blvd, Phoenix, AZ

Website

aa.com

Newsroom

news.aa.com

How to Escalate a Complaint

1. Call 1-800-433-7300 — American Airlines’ 24/7 customer service line for flight, booking, and billing escalations.
2. Use aa.com/customer-relations — Submit a documented written complaint through the online customer relations form for a tracked response.
3. Mail to the Fort Worth HQ — Write to American Airlines Customer Relations, 1 Skyview Drive, Fort Worth, TX 76155.
4. File with the DOT — The US Department of Transportation’s Aviation Consumer Protection Division at airconsumer.dot.gov handles unresolved airline complaints and has direct enforcement authority.
5. File with the BBB — American Airlines is listed with the BBB (Fort Worth, TX). File at bbb.org.
6. File with the FTC — For deceptive advertising or unfair pricing practices, file at ftc.gov/complaint.
7. File with the Texas AG — The Texas AG’s consumer protection division at texasattorneygeneral.gov has jurisdiction over Fort Worth HQ–based complaints.