MetroPCS Headquarters Address, Corporate Office Location, and Contact Details

About

MetroPCS — now operating as Metro by T-Mobile — is an American prepaid wireless telecommunications brand headquartered at 2250 Lakeside Boulevard, Richardson, Texas 75082 — the Lakeside Center II building in Richardson’s Lakeside Business District, where MetroPCS moved its Texas operational headquarters in 2007 from its previous Dallas location at 8144 Walnut Hill Lane. MetroPCS was founded in 1994 as General Wireless, Inc. by Roger D. Linquist and Malcolm Lorang — both former executives of PageMart Wireless — and grew into the first US carrier to offer unlimited wireless service for a flat monthly rate, making it a trailblazer in the prepaid wireless segment. In April 2013, T-Mobile US, Inc. merged with MetroPCS in a landmark transaction that created the “New T-Mobile,” with the brand operating as Metro by T-Mobile since 2018, fully integrated under its parent T-Mobile US, Inc. (NASDAQ: TMUS), which is headquartered at 12920 SE 38th Street, Bellevue, Washington 98006.

The Lakeside Center II at 2250 Lakeside Blvd — a 6-story, 115,583 sq ft B-class office building — continues to serve as the Richardson, Texas operational anchor for Metro by T-Mobile, in proximity to T-Mobile’s broader regional Dallas-area presence. Metro by T-Mobile now operates as T-Mobile’s flagship prepaid wireless brand, offering unlimited plans with no annual contracts, targeting value-conscious consumers across the United States through thousands of retail locations and authorized dealers. The brand operates with approximately 5,000–10,000 employees across its corporate and retail network.

Quick Facts

Founded

1994 (as General Wireless, Inc., by Roger D. Linquist & Malcolm Lorang)

Industry

Prepaid wireless telecommunications

Revenue

~$285.6M (Metro by T-Mobile entity)

Employees

5,000–10,000

Retail Locations

Thousands of stores & authorized dealers nationwide

HQ Address

2250 Lakeside Boulevard, Richardson, TX 75082 (Texas operational HQ)

Parent Company

T-Mobile US, Inc. (NASDAQ: TMUS), 12920 SE 38th Street, Bellevue, WA 98006

HQ Phone

(214) 570-5800 / (214) 650-8909

What Brings You Here? Find the Right Contact

Metro by T-Mobile customer — billing dispute, account issue, or service complaint

Call 1-888-863-8768 or visit metrobyt-mobile.com. For in-store issues, the store manager at your nearest Metro retail location is the fastest resolution path.

Metro by T-Mobile — lost or stolen device

Call 1-888-863-8768 immediately to suspend your line.

Metro by T-Mobile — porting / number transfer complaint

Call 1-888-863-8768 or visit your nearest Metro retail location with your account details.

Metro by T-Mobile — find a store

Visit metrobyt-mobile.com/stores or use the store locator at metrobyt-mobile.com.

Investor relations (NASDAQ: TMUS — T-Mobile US)

Contact T-Mobile US Investor Relations at investor.relations@t-mobile.com or write to T-Mobile US, Inc., 12920 SE 38th Street, Bellevue, WA 98006.

Legal / subpoena

Serve MetroPCS Communications, Inc. / Metro by T-Mobile, 2250 Lakeside Boulevard, Richardson, TX 75082. Confirm the registered agent through the Texas Secretary of State at sos.texas.gov.

Phone & Contact Directory

Customer service

1-888-863-8768

Corporate HQ (Richardson, TX)

(214) 570-5800

Alt HQ phone

(214) 650-8909

HQ fax

(972) 860-2607

Investor Relations email

investor.relations@t-mobile.com

Texas HQ address

2250 Lakeside Boulevard, Richardson, TX 75082

Former TX HQ

8144 Walnut Hill Lane, Dallas, TX 75231 (pre-2007)

Parent HQ address

12920 SE 38th Street, Bellevue, WA 98006

Website

metrobyt-mobile.com

BBB mailing

PO Box 601119, Dallas, TX 75360-1119

Corporate Headquarters & Office Addresses

Texas operational headquarters (Metro by T-Mobile / MetroPCS legacy HQ)

MetroPCS Communications, Inc. / Metro by T-Mobile
2250 Lakeside Boulevard (Lakeside Center II)
Richardson, TX 75082
United States
Phone: (214) 570-5800

Former Texas headquarters (pre-2007)

MetroPCS Communications, Inc.
8144 Walnut Hill Lane
Dallas, TX 75231
United States

Parent company headquarters

T-Mobile US, Inc. (NASDAQ: TMUS)
12920 SE 38th Street
Bellevue, WA 98006
United States

About the Richardson HQ and MetroPCS’s Texas legacy: MetroPCS’s choice of Richardson, Texas — a Collin County suburb in the Dallas–Fort Worth Metroplex known as the “Telecom Corridor” for its deep concentration of technology and telecommunications companies — as its corporate headquarters was no accident: the area’s pre-existing ecosystem of wireless infrastructure, engineering talent, and telecom industry relationships made it the natural home for the pioneering prepaid wireless carrier from its earliest days. The Lakeside Center II at 2250 Lakeside Boulevard — a 115,583 sq ft six-story building that MetroPCS moved into in 2007 from its earlier Walnut Hill Lane, Dallas location — remains the operational anchor for Metro by T-Mobile’s Texas presence, even as the brand’s ultimate parent T-Mobile US operates from its Bellevue, Washington corporate campus. MetroPCS’s 2013 merger with T-Mobile, which valued the combined entity at approximately $35 billion at announcement, was one of the most consequential transactions in the history of the American wireless industry — creating the foundation for what became the “Un-carrier” T-Mobile’s aggressive assault on AT&T and Verizon’s market duopoly over the following decade.

How to Escalate a Complaint

1. Visit your nearest Metro by T-Mobile store — Store managers and authorized dealers can resolve account, billing, device, and service complaints on the spot.
2. Call 1-888-863-8768 — Metro by T-Mobile’s primary national customer service line for escalations.
3. Use metrobyt-mobile.com — Metro’s online account management portal for billing disputes, plan changes, and service requests.
4. Mail to the Richardson TX HQ — Write to Metro by T-Mobile, Customer Relations, 2250 Lakeside Boulevard, Richardson, TX 75082.
5. File with the FCC — The Federal Communications Commission (fcc.gov/consumers/guides/filing-informal-complaint) has direct regulatory authority over wireless carrier billing, service, and consumer protection complaints.
6. File with the FTC — For deceptive advertising or unauthorized charges, file at ftc.gov/complaint.
7. File with the Texas AG — The Texas AG’s consumer protection division at texasattorneygeneral.gov is a relevant authority for Richardson HQ–based complaints.
8. File with the BBB — Metro by T-Mobile is listed with the BBB (Richardson/Dallas, TX). File at bbb.org.
9. Investor complaint — file with the SEC — For NASDAQ: TMUS securities concerns, file at sec.gov/tcr.