Mattress Firm Bedquarters Headquarters Address, Corporate Office Location, and Contact Details

About

Mattress Firm, Inc. is an American specialty mattress and sleep products retailer headquartered in Houston, Texas — with its principal operating headquarters, nicknamed “BEDQuarters,” at 3250 Briarpark Drive, Suite 400, Houston, TX 77042, and a legacy/widely cited corporate address at 10201 South Main Street, Houston, TX 77025, which appears in BBB records, ZoomInfo, Seamless.AI, and Craft.co as the company’s primary registered HQ address. Mattress Firm was founded on July 4, 1986 in Houston, Texas — the Independence Day founding date a deliberate declaration of independence in the mattress retail industry — and has grown into the largest specialty mattress retailer in the United States, operating more than 2,400 stores across 49+ states. The company is a wholly owned subsidiary of Steinhoff International, the South African retail holding group that acquired Mattress Firm in 2016 for approximately $3.8 billion.

Mattress Firm’s retail model focuses exclusively on mattresses, adjustable bases, pillows, sheets, and sleep accessories — with its store associates trained as sleep experts — and carries major brands including Sealy, Serta, Tempur-Pedic, Beautyrest, and Purple. The company filed for Chapter 11 bankruptcy in October 2018, emerging in November 2018 after closing approximately 700 underperforming locations — a restructuring that preserved the Houston headquarters and the brand’s national footprint. John Eck serves as CEO.

Quick Facts

Founded

July 4, 1986 (Houston, TX)

Industry

Specialty mattress & sleep products retail

Revenue

~$1.4B annually

Employees

5,001–10,000

Stores

2,400+ across 49+ states

HQ Address

3250 Briarpark Drive, Suite 400, Houston, TX 77042 (BEDQuarters) / 10201 South Main Street, Houston, TX 77025 (legacy/registered)

Parent Company

Steinhoff International

HQ Phone

1-877-225-2023 / (713) 923-1090

What Brings You Here? Find the Right Contact

Mattress Firm customer — delivery complaint, return, or warranty dispute

Call 1-877-225-2023 or use the contact form at mattressfirm.com. For in-store purchase disputes, the store manager is the fastest resolution path — all Mattress Firm locations are company-owned.

Mattress Firm warranty claim

For mattress warranty claims, contact Mattress Firm customer service at 1-877-225-2023 or the manufacturer directly (Sealy, Serta, Tempur-Pedic, Beautyrest, or Purple), as warranties are typically manufacturer-backed.

Mattress Firm delivery / scheduling issue

For delivery scheduling or missed delivery complaints, call 1-877-225-2023 or manage through your mattressfirm.com account.

Mattress Firm online order complaint

For mattressfirm.com order issues — incorrect items, billing errors, or cancellation requests — contact Customer Service at 1-877-225-2023.

Media / press

Contact Mattress Firm Communications through mattressfirm.com or the Houston HQ at (713) 923-1090.

Legal / subpoena

Serve Mattress Firm, Inc., 3250 Briarpark Drive, Suite 400, Houston, TX 77042 (or legacy: 10201 South Main Street, Houston, TX 77025). Confirm the registered agent through the Texas Secretary of State at sos.texas.gov.

Phone & Contact Directory

Customer service (toll-free)

1-877-225-2023

Corporate HQ

(713) 923-1090

Alt phone

(888) 886-7506

Other phone

(866) 942-3551

BEDQuarters address

3250 Briarpark Drive, Suite 400, Houston, TX 77042

Legacy/registered address

10201 South Main Street, Houston, TX 77025

Website

mattressfirm.com

Corporate Headquarters & Office Addresses

Principal operating headquarters (“BEDQuarters”)

Mattress Firm, Inc.
3250 Briarpark Drive, Suite 400
Houston, TX 77042
United States
Phone: 1-877-225-2023

Legacy / registered corporate address (widely cited in official databases)

Mattress Firm, Inc.
10201 South Main Street
Houston, TX 77025
United States
Phone: (713) 923-1090

Parent company

Steinhoff International Holdings N.V.
Stellenbosch, South Africa

About BEDQuarters and Mattress Firm’s Houston legacy: Mattress Firm’s playful corporate branding of its headquarters as “BEDQuarters” — a portmanteau of “bed” and “headquarters” — reflects the company’s commitment to embedding sleep culture into every dimension of its brand identity, from customer-facing store environments to the corporate campus where its executives, product teams, and sleep experts operate. Houston has remained Mattress Firm’s home for its entire 40-year history — from the original 1986 founding store through the 2016 Steinhoff acquisition, the 2018 bankruptcy restructuring, and the post-bankruptcy rebirth as a leaner, more focused specialty sleep retailer. The dual-address reality of Mattress Firm’s Houston footprint — with the “BEDQuarters” Briarpark Drive address serving as the active operational campus and the South Main Street address persisting in regulatory and legacy databases — is a common artifact of post-bankruptcy corporate restructurings, where operating addresses are updated faster than registered agent and state filing records.

How to Escalate a Complaint

1. Speak with the store manager — All Mattress Firm locations are company-owned; the manager has direct authority to resolve purchase, delivery, and return complaints.
2. Call 1-877-225-2023 — Mattress Firm’s primary toll-free customer service line for escalations beyond the store level.
3. Call (888) 886-7506 — Mattress Firm’s alternate corporate customer service number.
4. Use mattressfirm.com contact form — For documented written complaints about delivery, product quality, and billing disputes.
5. Mail to the Houston BEDQuarters — Write to Mattress Firm, Inc., Customer Relations, 3250 Briarpark Drive, Suite 400, Houston, TX 77042.
6. Warranty dispute — contact the mattress manufacturer — For product defect or warranty issues, contact the manufacturer directly (Sealy, Serta, Tempur-Pedic, Beautyrest, or Purple).
7. File with the FTC — For deceptive pricing, advertising, or financing practices, file at ftc.gov/complaint.
8. File with the CFPB — For deceptive financing or credit-related complaints involving Mattress Firm financing products, file at consumerfinance.gov/complaint.
9. File with the BBB — Mattress Firm is listed with the BBB (Houston, TX). File at bbb.org.
10. File with the Texas AG — The Texas AG’s consumer protection division at texasattorneygeneral.gov is a relevant authority for Houston HQ–based complaints.