Green Dot Bank Headquarters Address, Corporate Office Location, and Contact Details
About
Green Dot Corporation (NYSE: GDOT) is an American financial technology and bank holding company, and the world’s largest prepaid debit card company by market capitalization, with its corporate headquarters in Austin, Texas — relocated from Pasadena, California in May 2021. Green Dot was founded in 1999 and has served more than 33 million customers directly, operating primarily as a “branchless bank” — meaning it provides FDIC-insured banking products and services entirely without physical branch banking locations for consumers.
Green Dot operates a dual-address structure that is important to understand: the corporate holding company (Green Dot Corporation) is headquartered in Austin, Texas, while the FDIC-chartered banking subsidiary — Green Dot Bank, doing business as Bonneville Bank — maintains its sole regulated main office at 1675 North Freedom Boulevard, Building 1, Provo, Utah 84604. Green Dot Bank’s Provo, Utah main office includes a full-service lobby (Mon–Fri, 9 AM–5 PM), three drive-up lanes, and one drive-up ATM — serving as the bank’s sole CRA assessment area branch.
Green Dot’s product portfolio spans consumer prepaid debit cards (including the iconic Walmart MoneyCard, issued in partnership with Walmart), GO2bank (its flagship neobank), the Stash banking platform, Apple Cash (Green Dot is Apple’s banking partner for Apple Pay Cash), and a Business Payments segment providing Banking-as-a-Service (BaaS) infrastructure to fintech partners. The California page on headquarterlocation.com reflects Green Dot’s legacy origins and former Pasadena, CA headquarters — the company operated from Pasadena from its founding through 2021.
Quick Facts
Founded
1999 (Pasadena, CA, by Steve Streit)
Corporate HQ
Austin, Texas (relocated from Pasadena, CA in May 2021)
Former/legacy HQ (Pasadena, CA)
3465 E Foothill Blvd, Pasadena, CA 91107
Green Dot Bank main office (FDIC)
1675 N Freedom Blvd, Building 1, Provo, UT 84604
NYSE ticker
GDOT
FDIC cert #:
22653 (Green Dot Bank d/b/a Bonneville Bank)
Customer service
(866) 795-7597 (5 AM–9 PM PST, 7 days/week)
Mailing address
Green Dot, P.O. Box 1070, West Chester, OH 45071
Customers served
33M+
Key products
Walmart MoneyCard, GO2bank, Stash banking, Apple Cash (BaaS partner)
What Brings You Here? Find the Right Contact
Green Dot card — lost, stolen, or fraudulent transaction
Call (866) 795-7597 (5 AM–9 PM PST, 7 days/week) or the number on the back of your card immediately. For lost or stolen cards, Green Dot will issue a replacement card. For unauthorized transactions, dispute them through the same line — Green Dot is required by Regulation E to investigate and provisionally credit your account within 10 business days.
Green Dot account — balance, transaction, or reload inquiry
Call (866) 795-7597 or log in at greendot.com or the Green Dot app. Green Dot’s automated system handles balance inquiries 24/7; live agents are available 5 AM–9 PM PST.
GO2bank account issue
GO2bank is Green Dot’s flagship mobile bank account. For GO2bank-specific issues, visit go2bank.com or call (855) 459-1334.
Walmart MoneyCard issue
Walmart MoneyCard is issued by Green Dot Bank. For Walmart MoneyCard customer service, call (866) 795-7597 or visit walmartmoneycard.com.
Mail correspondence
Green Dot, P.O. Box 1070, West Chester, OH 45071.
Legal / subpoena
Serve Green Dot Corporation at its Austin, Texas corporate headquarters, or Green Dot Bank at 1675 N Freedom Blvd, Building 1, Provo, UT 84604. Green Dot Corporation is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.
Phone & Contact Directory
Customer Service
(866) 795-7597 — 5 AM–9 PM PST, 7 days/week
Mailing address
P.O. Box 1070, West Chester, OH 45071
Green Dot Bank main office
1675 N Freedom Blvd, Building 1, Provo, UT 84604
Website
greendot.com
Investor relations
ir.greendot.com
Corporate Headquarters & Office Addresses
Corporate holding company headquarters
Green Dot Corporation
Austin, Texas (precise street address not publicly disclosed; relocated May 2021)
FDIC-chartered bank subsidiary main office
Green Dot Bank d/b/a Bonneville Bank
1675 North Freedom Boulevard, Building 1
Provo, UT 84604
FDIC Cert #: 22653
Customer mailing address
Green Dot
P.O. Box 1070
West Chester, OH 45071
Former/legacy corporate headquarters (pre-2021; widely cited in legacy databases)
3465 E Foothill Blvd
Pasadena, CA 91107
Note on the California page: headquarterlocation.com hosts Green Dot under California because of the company’s founding and long history in Pasadena, CA (1999–2021), and because California databases still widely list the Pasadena address. Green Dot Corporation officially relocated its corporate headquarters to Austin, Texas in May 2021. The FDIC-regulated banking subsidiary (Green Dot Bank) remains chartered in Utah.
How to Escalate a Complaint
- Call (866) 795-7597 and request a supervisor — For billing disputes, unauthorized transaction claims, and account freeze issues, explicitly request an account supervisor. Under Regulation E, Green Dot must investigate unauthorized electronic fund transfers and provisionally credit your account within 10 business days.
- Mail a written dispute — Write to Green Dot, P.O. Box 1070, West Chester, OH 45071. Written disputes trigger specific Regulation E and FCRA investigation timelines. Send certified mail.
- File with the CFPB — The Consumer Financial Protection Bureau regulates prepaid accounts and Green Dot’s consumer banking products. File at consumerfinance.gov/complaint — Green Dot is required to respond within 15 days, and responses are publicly tracked. This is the most effective escalation tool for prepaid card and banking disputes.
- File with the FDIC — Green Dot Bank is FDIC-supervised (State Chartered Bank, member of the Federal Reserve System). File a complaint at fdic.gov/resources/resolutions/bank-failures/failed-bank-list or call 1-877-275-3342.
- File with the Federal Reserve — As a state-chartered member bank, Green Dot Bank is also supervised by the Federal Reserve. File at federalreserveconsumerhelp.gov.
- File with the FTC — For deceptive practices, misleading fee disclosures, or FCRA violations, file at reportfraud.ftc.gov.
- File with the Utah DFI — Green Dot Bank is state-chartered in Utah. The Utah Department of Financial Institutions is at dfi.utah.gov.
- File with the Texas OCC / Banking Dept — For corporate-level complaints related to Green Dot Corporation’s Austin, TX operations, the Texas Department of Banking is at dob.texas.gov.