Duke Energy Headquarters Address, Corporate Office Location, and Contact Details
About
Duke Energy Corporation (NYSE: DUK) is one of the largest electric power holding companies in the United States, with its global corporate headquarters at 525 South Tryon Street (Duke Energy Plaza), Charlotte, North Carolina 28202 — a 40-story, 629-foot glass skyscraper in Uptown Charlotte that became Duke Energy’s official headquarters in 2023. Duke Energy Plaza — formerly known as Metro Tower — was developed by Childress Klein and houses approximately 4,400 Duke Energy employees and contractors, consolidating the company’s previously dispersed Charlotte-area office footprint into a single landmark tower directly across the street from the former Duke Energy Center at 550 South Tryon Street, which Duke Energy vacated by December 31, 2021.
Duke Energy traces its origins to 1904, when James Buchanan Duke — a tobacco magnate — founded the Southern Power Company in the Piedmont region of the Carolinas, harnessing the Catawba River to bring electricity to the region’s textile mills. Over more than a century of mergers and acquisitions — most notably the 2012 merger with Progress Energy — Duke Energy grew into one of the most extensive regulated utility systems in the United States, serving 8.2+ million electric and gas customers across North Carolina, South Carolina, Florida, Indiana, Ohio, and Kentucky. CEO Lynn J. Good has led Duke Energy since 2013, making her one of the longest-serving female Fortune 500 CEOs in America.
Quick Facts
Founded
1904 (Piedmont, NC, by James Buchanan Duke as Southern Power Company)
HQ
525 South Tryon Street, Charlotte, NC 28202 (Duke Energy Plaza; HQ since 2023)
Former HQ
550 South Tryon Street (Duke Energy Center), Charlotte, NC 28202 (vacated Dec 2021)
HQ phone
(704) 594-6200 / (980) 373-9093
Customer service
1-800-777-9898 (residential); 1-800-343-3525 (business)
Business services email
Businessservicecenter@duke-energy.com
NYSE ticker
DUK
CEO
Lynn J. Good (since 2013)
Customers
8.2M+ across NC, SC, FL, IN, OH, KY
HQ building
Duke Energy Plaza — 40 floors, 629 ft, ~4,400 employees
What Brings You Here? Find the Right Contact
Duke Energy residential customer — power outage or billing complaint
Call 1-800-777-9898 (residential) 24/7 for outage reporting and billing inquiries. For active power outages, Duke Energy’s automated outage reporting system handles restoration updates. For billing disputes, request a billing review specialist — Duke Energy offers budget billing, levelized billing, and low-income assistance programs.
Duke Energy business customer
Call 1-800-343-3525 or email Businessservicecenter@duke-energy.com for commercial and industrial account inquiries, service upgrades, and energy efficiency programs.
New service connection
For new service installation or connection at a property, visit duke-energy.com/home/start-stop-move or call 1-800-777-9898. Duke Energy requires advance notice for new construction connections — timelines vary by region.
Rate dispute or utility overcharge
For disputed utility bills, first call 1-800-777-9898 and request a billing review. If unresolved, escalate to your state’s public utility commission — Duke Energy is regulated in all six states it serves, and state PUCs have authority to order billing corrections.
Investor relations
Visit investors.duke-energy.com or write to Duke Energy Corporation, Investor Relations, 525 South Tryon Street, Charlotte, NC 28202.
Media / press
Contact Duke Energy Media Hotline at duke-energy.com/news/media-hotline or (704) 382-2200. Duke Energy’s News Center is at news.duke-energy.com.
Legal / subpoena
Serve Duke Energy Corporation, 525 South Tryon Street, Charlotte, NC 28202. Duke Energy is incorporated in Delaware — confirm the registered agent through the Delaware Division of Corporations at corp.delaware.gov.
Phone & Contact Directory
Residential Customer Service (24/7)
1-800-777-9898
Business Customer Service
1-800-343-3525
Business services email
Businessservicecenter@duke-energy.com
Corporate HQ
(704) 594-6200 / (980) 373-9093
Media Hotline
(704) 382-2200
Website
duke-energy.com
News Center
news.duke-energy.com
Investor relations
investors.duke-energy.com
Corporate Headquarters & Office Addresses
Principal global headquarters
Duke Energy Corporation
525 South Tryon Street (Duke Energy Plaza)
Charlotte, NC 28202
United States
Phone: (704) 594-6200
Mailing addresses
- P.O. Box 1094, Charlotte, NC 28201
- P.O. Box 70516, Charlotte, NC 28272
Former HQ (vacated Dec 2021; still in legacy databases)
Duke Energy Center
550 South Tryon Street
Charlotte, NC 28202
Key regional offices
- Cincinnati, OH: 139 East Fourth Street (Duke Energy Ohio / Kentucky)
- Plainfield, IN: 1000 East Main Street (Duke Energy Indiana)
- Raleigh, NC: 410 South Wilmington Street (Duke Energy Progress, NC)
- St. Petersburg, FL: 299 First Avenue North (Duke Energy Florida)
About Duke Energy Plaza & the Charlotte HQ: Duke Energy Plaza at 525 South Tryon Street is a 40-floor, 629-foot glass skyscraper that stands as one of the defining features of Uptown Charlotte’s skyline. Announced in May 2021, the building became Duke Energy’s official headquarters in 2023 after Duke fully vacated the older Duke Energy Center (550 South Tryon) in December 2021. The consolidation into Duke Energy Plaza allowed Duke to exit leases at multiple Charlotte-area buildings, reduce its overall real estate footprint, and lower costs — housing approximately 4,400 employees and contractors in a single, modern, purpose-configured headquarters. Uptown Charlotte is the economic hub of the greater Charlotte metropolitan area — America’s second-largest banking center after New York City — and Duke Energy’s presence as a Fortune 150 anchor employer makes it one of the most significant corporate citizens in the Carolinas.
How to Escalate a Complaint
- Call 1-800-777-9898 and request a billing supervisor — For disputed bills, unexplained charges, or service quality complaints, billing supervisors can order meter re-reads, billing audits, and payment arrangements.
- File with your state Public Utility Commission (PUC) — Duke Energy is regulated by state PUCs in all six states it serves. State PUCs have authority to investigate billing complaints, order refunds, and set service quality standards — this is the single most effective escalation for unresolved utility disputes:
- NC: NC Utilities Commission — ncuc.net
- SC: SC Public Service Commission — psc.sc.gov
- FL: FL Public Service Commission — psc.state.fl.us
- IN: IN Utility Regulatory Commission — in.gov/iurc
- OH: Public Utilities Commission of Ohio — puco.ohio.gov
- KY: KY Public Service Commission — psc.ky.gov
- File with the NC AG — The North Carolina AG’s consumer protection division is at ncdoj.gov. Duke Energy’s Charlotte HQ makes the NC AG a directly relevant authority.
- File with the FERC — The Federal Energy Regulatory Commission (FERC) has authority over Duke Energy’s wholesale power and interstate transmission operations. File at ferc.gov.
- File with the SEC — For investor complaints related to Duke Energy’s publicly traded securities (NYSE: DUK), file with the SEC at sec.gov/tcr.
- Mail to the Charlotte HQ — Write to Duke Energy Corporation, Customer Relations, 525 South Tryon Street, Charlotte, NC 28202 or P.O. Box 1094, Charlotte, NC 28201. Send certified mail with your account number, dispute details, and resolution requested.